Equine Customer Service Jobs (NOW HIRING)

The Position: The Customer Care Representative Team serves as the first and last point of contact for our clients, playing a crucial role in shaping their experience and encouraging their return to our practice. This role involves delivering exceptional client service by managing incoming calls, scheduling appointments, and supporting the veterinary team. The ideal candidate will have customer service experience, a working knowledge of horses and the veterinary field, and strong multitasking skills. They should also demonstrate excellent written and verbal communication skills and possess a strong ability to identify, analyze, and resolve issues effectively. 

What We Offer: We offer competitive wages ranging from $19 to $20 per hour, along with an excellent benefits package that includes medical, dental, and vision coverage, supplemental options, and a 401(k) match after six months. Additional benefits include competitive PTO accrual, employee discounts, and a continued education stipend. Our full benefits package is available upon request with a completed application. 

Starting Responsibilities: Answer incoming telephone calls using proper etiquette, providing knowledgeable, sub-professional guidance on horse care, treatment, hospital services, fees, and animal care in line with clinic policies. Direct inquiries to veterinarians, the Board Liaison, or other relevant staff as needed. 

Engage professionally with clients through verbal and written communication, check clients in for in-clinic appointments, and coordinate with the appropriate staff. Inform clients of any appointment delays when necessary. 

Maintain an efficient veterinarian appointment schedule by screening emergencies and prioritizing cases as required. 

Who We Are: At Littleton Equine Medical Center, we are deeply passionate about our profession and the people within it. We are attentive to the needs of our coworkers, clients, and patients, holding ourselves to high standards and consistently maintaining integrity. We are committed to fostering professionalism and a lifelong dedication to continual professional growth, taking time to teach and mentor along the way. Littleton Equine Medical Center and its team strive to uphold the highest standards of patient care, communicating effectively to ensure these standards are consistently met. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience: High school diploma or equivalent. Bachelor's or associate degree preferred. Experience in a veterinary clinic, medical office or related is highly desirable.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Math Ability: Ability to calculate figures and amounts such as drug doses, dilutions, percentages, rate, ratio and volume. Ability to apply concepts of basic algebra, add subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: Computer literacy in common computer software programs. Ability to gain proficiency using HVMS. Experience in computer and office equipment troubleshooting desirable.

Work Environment: The work environment characteristics listed here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, employee may have to stand or sit for long periods of time, and may be required to lift 15-20 lbs.