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Epicor Technical Support Analyst Jobs (NOW HIRING)

Voxtell

Technical Support Analyst

Orlando, FL · On-site

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

Wellsky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

Moody

Technical Support Analyst

Charlotte, NC · On-site

Technical Support Analyst (14967) At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

Motorola

Technical Support Analyst

Allen, TX · Hybrid

$50K - $58K/yr

As a Technical Support Analyst, you will play a key role in our mission by delivering rapid, dynamic support for critical video security products, including Video Management Systems, cameras, servers ...

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Epicor Technical Support Analyst information

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$15

$27

$43

How much do epicor technical support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for epicor technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is an Epicor Technical Support Analyst?

Epicor Technical Support Analysts are IT professionals who specialize in providing technical assistance for Epicor software products, particularly Enterprise Resource Planning (ERP) systems. Their primary responsibilities include troubleshooting software issues, resolving user problems, installing updates, and ensuring the smooth operation of Epicor applications. They often work directly with clients or internal teams to diagnose and resolve technical challenges, as well as provide training and documentation. These analysts must possess strong problem-solving skills, in-depth knowledge of Epicor systems, and excellent communication abilities to support users effectively.

What are the key skills and qualifications needed to thrive as an Epicor Technical Support Analyst?

To thrive as an Epicor Technical Support Analyst, you need strong problem-solving skills, knowledge of ERP systems (particularly Epicor), and a background in IT or computer science, often supported by relevant degrees or certifications. Familiarity with Epicor ERP software, SQL databases, ticketing systems, and remote diagnostic tools is typically required. Excellent communication, patience, and customer service skills help you effectively resolve user issues and foster positive client relationships. These skills are crucial for ensuring system uptime, user satisfaction, and efficient business operations.

What are some common challenges faced by Epicor Technical Support Analysts, and how can they be addressed?

Epicor Technical Support Analysts often encounter challenges such as troubleshooting complex ERP system issues, balancing multiple support tickets, and communicating technical solutions to non-technical users. These challenges can be addressed by developing strong problem-solving skills, maintaining clear and patient communication, and staying current with Epicor updates and best practices. Collaborating closely with internal IT teams and leveraging Epicor’s support resources also help resolve issues efficiently and ensure a positive user experience.

What is the difference between Epicor Technical Support Analyst vs Epicor ERP Consultant?

AspectEpicor Technical Support AnalystEpicor ERP Consultant
CredentialsTypically requires technical certifications and support experienceRequires ERP implementation and configuration certifications
Work EnvironmentSupports users, troubleshoots issues, and maintains Epicor systemsAdvises on ERP deployment, customization, and process optimization
Employer & Industry UsageCommon in manufacturing, distribution, and service industriesEngaged in ERP projects across various industries

The Epicor Technical Support Analyst primarily focuses on troubleshooting, maintaining, and supporting Epicor systems for end-users. In contrast, the Epicor ERP Consultant is involved in implementing, customizing, and optimizing Epicor ERP solutions for organizations. Both roles require technical knowledge, but their focus areas differ, with support versus strategic implementation.

What are popular job titles related to Epicor Technical Support Analyst jobs?

For Epicor Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Epicor Technical Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Orlando, FL • On-site

Voxtell
IT Services • 1 - 10 employees
Learn more about Voxtellexternal

Other

Posted 8 days ago

Job description

Support at Voxtell is not a ticket mill. Our customers run restaurants, clinics, logistics companies, and resorts, and their phone system is how business reaches them.

When something is off, they need a person who listens, finds the cause, and fixes it.

Our Google reviews thank support analysts by name. That is the job.

You will work in an AI-first stack. AI drafts replies, summarizes calls, and flags sentiment; you review it all like an editor and own the outcome.

You will also shape the AI our customers rely on, tuning their receptionists and the knowledge those receptionists answer from.

What you will do
  • Own customer conversations across phone, chat, and email from first response to resolution
  • Troubleshoot the AI Phone System end to end: call flows, AI receptionist behavior, devices, and number porting
  • Tune customer AI receptionists: greetings, routing rules, and the knowledge base the AI answers from
  • Work with AI daily: review drafted replies, call summaries, and sentiment flags, and correct them when they are wrong
  • Turn repeat questions into help center articles that customers and our AI assistants both learn from
  • Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering
What you bring
  • 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT
  • You explain technical things in plain English and stay calm when the customer cannot
  • You already use AI tools and know when to trust them and when not to
  • Organized under load: you keep every open conversation moving
Nice to have
  • Hands-on VoIP or SIP experience
  • Spanish or Portuguese
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