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Epicor Technical Support Analyst Jobs (NOW HIRING)

Next Step Systems

Technical Support Analyst

New York, NY · On-site

Technical Support Analyst, New York, NY We have an opening available for a Technical Support Analyst for an opportunity in the New York, NY office. The Technical Support Analyst is a first-level role ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Adastra Resource Group

Provide technical support and development within Epicor Kinetic. * Build and enhance Power BI dashboards, reports, and data models. * Develop and maintain BAQs, BPMs, Application Studio ...

Real Floors, Inc.

Technical Support Analyst

Dallas, TX · On-site

Technical Support Analyst REPORTS TO: Director, Information Technology LOCATION: 11110 Goodnight Lane Suite 100 Dallas, TX 75229 JOB TYPE: Full-Time | Monday - Friday | 8:00am-5:00pm COMPANY OVERVIEW:

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

Carr Allison

Technical Support Analyst

Jacksonville, FL · On-site

The Technical Support Analyst is responsible for assisting the end user to ensure that technology hardware and software within the Firm meet business requirements and that end users can accomplish ...

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Epicor Technical Support Analyst information

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$15

$27

$43

How much do epicor technical support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for epicor technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is an Epicor Technical Support Analyst?

Epicor Technical Support Analysts are IT professionals who specialize in providing technical assistance for Epicor software products, particularly Enterprise Resource Planning (ERP) systems. Their primary responsibilities include troubleshooting software issues, resolving user problems, installing updates, and ensuring the smooth operation of Epicor applications. They often work directly with clients or internal teams to diagnose and resolve technical challenges, as well as provide training and documentation. These analysts must possess strong problem-solving skills, in-depth knowledge of Epicor systems, and excellent communication abilities to support users effectively.

What are the key skills and qualifications needed to thrive as an Epicor Technical Support Analyst?

To thrive as an Epicor Technical Support Analyst, you need strong problem-solving skills, knowledge of ERP systems (particularly Epicor), and a background in IT or computer science, often supported by relevant degrees or certifications. Familiarity with Epicor ERP software, SQL databases, ticketing systems, and remote diagnostic tools is typically required. Excellent communication, patience, and customer service skills help you effectively resolve user issues and foster positive client relationships. These skills are crucial for ensuring system uptime, user satisfaction, and efficient business operations.

What are some common challenges faced by Epicor Technical Support Analysts, and how can they be addressed?

Epicor Technical Support Analysts often encounter challenges such as troubleshooting complex ERP system issues, balancing multiple support tickets, and communicating technical solutions to non-technical users. These challenges can be addressed by developing strong problem-solving skills, maintaining clear and patient communication, and staying current with Epicor updates and best practices. Collaborating closely with internal IT teams and leveraging Epicor’s support resources also help resolve issues efficiently and ensure a positive user experience.

What is the difference between Epicor Technical Support Analyst vs Epicor ERP Consultant?

AspectEpicor Technical Support AnalystEpicor ERP Consultant
CredentialsTypically requires technical certifications and support experienceRequires ERP implementation and configuration certifications
Work EnvironmentSupports users, troubleshoots issues, and maintains Epicor systemsAdvises on ERP deployment, customization, and process optimization
Employer & Industry UsageCommon in manufacturing, distribution, and service industriesEngaged in ERP projects across various industries

The Epicor Technical Support Analyst primarily focuses on troubleshooting, maintaining, and supporting Epicor systems for end-users. In contrast, the Epicor ERP Consultant is involved in implementing, customizing, and optimizing Epicor ERP solutions for organizations. Both roles require technical knowledge, but their focus areas differ, with support versus strategic implementation.

What are popular job titles related to Epicor Technical Support Analyst jobs?

For Epicor Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Epicor Technical Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Epicor Technical Specialist

New Oxford, PA • On-site

Oscar Technology
See more jobs at Oscar Technologyexternal

$100K - $130K/yr

Other

Posted 8 days ago

Job description


Epicor Technical Specialist


Location: New Oxford, Pennsylvania


Work Arrangement: On-site


Salary: $100,000-$130,000 per year


Employment Type: Full-time


We are looking for an experienced Epicor Technical Specialist to become a key member of our team and take ownership of our Epicor ERP environment.


This is an exciting opportunity for an Epicor professional who enjoys solving complex problems, improving business processes, and working directly with users and stakeholders. You'll play an important role in developing and supporting a modern ERP environment within a manufacturing business.


What You'll Do



  • Own the day-to-day technical and functional support of Epicor Kinetic.

  • Troubleshoot complex issues and develop effective solutions.

  • Build and maintain BAQs, BPMs, dashboards, customisations, and reports.

  • Use SQL and C# to develop and enhance ERP functionality.

  • Work closely with manufacturing, finance, operations, and other teams to improve business processes.

  • Support Epicor upgrades, implementations, testing, and continuous improvement initiatives.

  • Provide guidance and training to Epicor users.

  • Work with external vendors and development partners where required.


What We're Looking For



  • 5+ years of Epicor ERP experience, including 10.2 and Kinetic.

  • Hands-on experience with BAQs, BPMs, customisations, SQL and C#.

  • Experience with Crystal Reports and Microsoft Excel.

  • Good understanding of manufacturing and core business processes and operations including finance & inventory management preferred.

  • Strong analytical and problem-solving skills.

  • A proactive mindset and the ability to figure things out and turn business problems into practical solutions.

  • Strong team player


Why Join Us?


This is more than an ERP support role. You'll have the opportunity to become a key technical owner of the Epicor environment, influence how the business operates, and make a visible impact through technology and process improvement.


We offer a competitive $100,000-$130,000 salary, comprehensive benefits, and the opportunity to develop your career.


Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

Apply