Epic Training Manager Jobs in Hawaii (NOW HIRING)

We are seeking a highly motivated and detail-oriented Junior Systems Analyst to join our dynamic healthcare IT team. The successful candidate will play an important role in supporting the build, maintenance, and optimization of our Epic Electronic Health Record (EHR) system.

The Junior Systems Analyst works closely with clinical, provider, billing, and operational teams to review workflows, identify system improvements, and implement Epic configuration changes that support efficiency and maintain system integrity.
Location: This is an on-site position located in Hilo, Hawai’i.

Key Responsibilities:

Epic Implementation:

• Assist with the implementation of the Epic applications and associated (non-Epic) EHR applications as assigned
• Participate in system design, configuration, and testing to ensure EHR applications meet clinical and operational needs.
• Collaborate with Epic representatives, IT staff, clinicians, physicians, and leadership as part of implementation efforts.

System Analysis and Support:

• Apply systems analysis techniques to evaluate clinical and operational workflows.
• Analyze system functionality and workflow requirements to identify configuration enhancements.
• Troubleshoot and help with resolving technical issues related to Epic applications.
• Perform regular system maintenance, updates, and upgrades.

Training and Documentation:

• Assist in developing and delivering Epic training materials and end-user support resources.
• Provide application guidance and support to end-users regarding Epic functionality.
• Create and maintain system documentation, including configurations, workflows, and training guides.
• Generate reports to monitor system performance and identify opportunities.

Project Support:

• Participate in project planning, implementation, and post-implementation support activities.
• Support cross-functional teams to help ensure project tasks and milestones are completed on time.
• Contribute to continuous improvement efforts related to system enhancements and project workflows.
• Ensure compliance with healthcare regulations, including HIPAA and other data protection standards.
• Support system security practices designed to protect patient information.

Compliance and Security:

• Communicate effectively with team members and stakeholders to support system initiatives.
• Participate in meetings, workgroups, and committees as assigned.
• Work with providers to develop and revise Epic workflows and ordering processes.

System Optimization:

• Collaborate with clinical and administrative teams to understand workflows and system requirements.
• Assist in identifying opportunities, analyze system functionality, and recommend configuration enhancements to improve performance and usability.
• Support initiatives aimed at improving efficiency and quality of patient care.
• Participate in post-implementation reviews and optimization initiatives.

Collaboration and Communication:

• Communicate effectively with team members and stakeholders to support system initiatives.
• Participate in meetings, workgroups, and committees as assigned.
• Work with providers to develop and revise Epic workflows and ordering processes.

Qualifications:

Education:

• Bachelor’s degree in Business Administration, Healthcare Administration, Communications, Computer Science, Information Technology, Healthcare Informatics, or a related field.
• Epic certification is required for this position. Candidates who are not certified at the time of hire will be supported in obtaining certification through an employer-sponsored training agreement.

Skills:

• Excellent problem-solving and analytical skills.
• Ability to organize tasks, manage priorities, and meet deadlines with minimal supervision.
• Clear written and verbal communication skills.
• Ability to work independently and collaboratively as part of a team.
• Strong attention to detail with a focus on accuracy and quality.

Working Conditions, Physical Requirements, and Availability

• Position will be required to travel to East Hawaii Region facilities and will be subject to long hours and irregular schedules.
• Applicants must be able to work in a variety of environments, and able to adapt to an array of physical surroundings.
• Must be able to participate in on-call rotation and respond to system or training support needs as required.
• Must be willing and able to work weekends, evenings, nights, and holidays as operational needs dictate, including during Epic go-lives, upgrades, and critical support periods.

East Hawaii Medical Group (EHMG), an affiliate of the East Hawaii Region of Hawaii Health Systems Corporation, is dedicated to advancing high-quality, patient-centered care throughout East Hawaii. Serving Hilo Benioff Medical Center, Honokaʻa Hospital, Ka'u Hospital, and the Yukio Okutsu State Veterans Home, EHMG ensures that providers are equipped to deliver exceptional care to our island communities.

Established with our mission to improve the health and well-being of East Hawaii, EHMG's administrative teams play a critical role in strengthening provider operations, optimizing workflows, and enabling sustainable, high-quality patient care across the region.

• Medical, dental, and vision coverage available, with employee-only coverage fully covered by the group and employer contributions provided toward eligible dependent coverage
• 20 days (160 hours) Paid Time Off (PTO)
• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• Eligibility to participate in 401(K) with match after three months of service
• * Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.
• Loan repayment options available

Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors. The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping.

As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

The East Hawaii Medical Group is a drug-free workplace, an Equal Opportunity Employer, and conducts employment verification through E-Verify.