ZipRecruiter

Log In

1

Epic Support Jobs in Boston, MA (NOW HIRING)

RSM

Supervisor - Epic Clinical Analyst

Boston, MA

The Supervisor willleveragestrong Epic clinicalexpertise, healthcare operational knowledge, and ... Support clinical workflow design, build validation, testing, go-live readiness, post-go-live ...

Deloitte

Epic Willow Senior Consultant

Boston, MA · On-site

Provide training and support to end-users on Epic applications. Document system configurations, workflows, and processes for future reference. * Epic Willow support analyst with on call ...

Massgeneralbrigham

Senior Epic Informaticist

Somerville, MA · On-site +1

$117K - $171K/yr

  • Medical

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Particular emphasis will be placed on supporting Epic Security and Link modules to ensure ...

previous pagenext page

Showing results 21-40

All JobsEpic Support JobsEpic Support Jobs in Boston, MA

Epic Support information

See Boston, MA salary details

$10

$17

$22

How much do epic support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for epic support in Boston, MA is $17.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.09 per hour, depending on experience, location, and employer.

What is Epic Support?

Epic Support refers to the team or professionals who provide technical assistance and troubleshooting for Epic Systems, a widely used electronic health record (EHR) software in healthcare organizations. These specialists help users resolve issues, answer questions about the software, and ensure optimal performance of the system. Epic Support professionals may work internally at hospitals or for consulting firms and are essential for maintaining smooth clinical and administrative operations. They often have specialized training or certification in Epic modules and collaborate with IT, clinicians, and administrative staff.

What are the key skills and qualifications needed to thrive as an Epic Support specialist?

To thrive as an Epic Support specialist, you need a solid understanding of healthcare workflows, technical troubleshooting abilities, and preferably experience with the Epic electronic health record (EHR) system, often supported by Epic certification. Familiarity with Epic modules, ticketing systems, and remote desktop support tools is typically required. Strong communication, problem-solving skills, and patience are essential for effectively assisting end-users and collaborating with IT teams. These skills ensure efficient resolution of technical issues, minimize disruptions to clinical operations, and support the smooth functioning of healthcare technology.

What are some common challenges faced by Epic Support professionals when assisting healthcare staff with electronic health record (EHR) issues?

Epic Support professionals often encounter challenges such as troubleshooting complex EHR workflows, addressing urgent issues during high-pressure clinical situations, and communicating technical information to non-technical users. They must balance resolving immediate user concerns with longer-term system optimization. Strong problem-solving skills and patience are essential, as is the ability to work collaboratively with clinical staff, IT teams, and sometimes Epic analysts or trainers.

What is the difference between Epic Support vs Epic Analyst?

AspectEpic SupportEpic Analyst
Required CredentialsEpic Certifications, IT or healthcare backgroundEpic Certifications, healthcare or IT background
Work EnvironmentTechnical support, troubleshooting, user assistanceSystem analysis, workflow optimization, project implementation
Employer & Industry UsageHospitals, healthcare organizations using Epic systemsHospitals, healthcare organizations, consulting firms

Epic Support roles focus on providing technical assistance and troubleshooting for Epic software users, ensuring smooth operation. Epic Analysts typically analyze workflows, implement system configurations, and optimize Epic modules. While both roles require Epic certifications and healthcare IT knowledge, Epic Support emphasizes user support, whereas Epic Analysts concentrate on system analysis and improvements.

Can I work remotely for Epic Support?

Epic Support roles can often be performed remotely, depending on the company's policies and the specific position. Candidates should review the job listing for remote work options and be prepared to use tools like remote desktop software and communication platforms. Some roles may require on-site presence for training or certain tasks.

What are popular job titles related to Epic Support jobs in Boston, MA?

For Epic Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Epic Support jobs in Boston, MA look for?

The top searched job categories for Epic Support jobs in Boston, MA are:

Epic Support jobs near you
Infographic showing various Epic Support job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 7% Temporary, and 14% Contract. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $36,798 per year, or $17.7 per hour.

Applications Analyst III- Epic Beaker CP/AP Support Analyst

Cambridge Health Alliance

Malden, MA

$44.76 - $67.48/hr

Full-time

Medical, Vision

Posted 25 days ago

Cambridge Health Alliance rating

8.7

Company rating: 8.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Location: Commerce Place 
Category: Information Technology
Department: IT EPIC
Job Type: Full time
Union Name: Non Union

Work Schedule: Day
Length Of Shift(s) In Hours: 8
Shift Details: Monday-Friday 8:30a-5:00p
Hours/Week: 40
Weekend Requirements: No
Holiday Requirements: No
On Call Requirements: Yes

The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system. 

Epic Beaker CP/AP Support Analyst
The Epic Beaker CP/AP Support Analyst provides operational, technical, and workflow support for Epic Beaker and related laboratory information systems across inpatient and outpatient environments. This role ensures reliable laboratory operations through system monitoring, issue resolution, interface support, testing, upgrades, data validation, and workflow optimization.
The ideal candidate holds current Epic Beaker CP/AP certification and has hands-on experience supporting Beaker in a hospital laboratory setting. Strong knowledge of Anatomic Pathology, Clinical Pathology, LIS functionality, laboratory interfaces, orders, results, specimen tracking, system mappings, and cross-application workflows is required. Experience with HL7, interface engines, and Epic integrations is strongly preferred.
Key Responsibilities

  • Monitor and support daily LIS operations and related interfaces.
  • Troubleshoot Epic integrations, interface errors, result transmission issues, and data discrepancies.
  • Configure, test, and maintain system mappings.
  • Validate laboratory orders, results, and specimen tracking across systems.
  • Support upgrades, patches, enhancements, and testing activities.
  • Partner with laboratory staff, clinicians, IT teams, vendors, and operational leaders to resolve issues and improve workflows.
  • Document system configurations, workflows, and issue resolutions.
  • Participate in on-call support and incident response as needed.
  • Maintain compliance with healthcare, privacy, security, and regulatory requirements.


Preferred Qualifications

  • Current Epic Beaker CP/AP certification
  • Hospital-based Epic Beaker support experience
  • Knowledge of HL7 messaging, interfaces, and Epic integration
  • Strong understanding of clinical laboratory workflows and terminology
  • Excellent troubleshooting, analytical, communication, and collaboration skills
 

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. 

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

What Cambridge Health Alliance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Cambridge Health Alliance logo

About Cambridge Health Alliance

Sourced by ZipRecruiter

Cambridge Health Alliance (CHA) is a renowned healthcare organization located in Cambridge, Massachusetts, United States. The entity operates in the healthcare and wellness sector serving the greater Boston area. Publicly established in 1996 through the merger of Cambridge and Somerville hospitals, the CHA provides a broad spectrum of clinical services ranging from primary care to specialty services. True to its commitment to the communities it serves, the CHA's mission involves providing high-quality care, respectful of every individual's needs, irrespective of their background or financial status.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Cambridge, MA, US

Year founded

1996

Social media

FacebookTwitter

View All Cambridge Health Alliance Jobs

Apply