Epic Support Analyst Remote Jobs in Milwaukee, WI

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Epic Willow IT Business Systems Analyst is responsible for building, configuring, maintaining, and optimizing Epic Willow applications that support pharmacy workflows across inpatient and outpatient settings. This role partners with pharmacists, operational leaders, stakeholders, and technical teams to deliver reliable system functionality, support implementations, and ensure end users have the tools needed to provide safe and effective patient care.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Build, configure, maintain, and support Epic Willow applications for pharmacy operations.
• Collaborate with customers, stakeholders, pharmacists, pharmacy technicians, and operational partners to gather business and system requirements
• Support integrations with Omnicell, infusion pumps, packaging systems, and other third-party pharmacy technologies
• Troubleshoot application, workflow, interface, and operational issues, providing timely resolution and end-user support
• Participate in system implementations, upgrades, testing, validation, optimization, and workflow redesign initiatives
• Develop and maintain documentation, workflow diagrams, training materials, and support procedures
• Ensure compliance with HIPAA, organizational policies, and applicable regulatory requirements
• Partner with project managers and technical teams to deliver Epic initiatives within established timelines and scope
• Provide on-call support during and after business hours as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic Willow Ambulatory or Epic Willow Inpatient Certification required; Epic-recognized Proficiency may be considered in lieu of certification
• 3 years of direct experience supporting Epic Willow applications in a healthcare environment (or equivalent experience)
• Experience gathering business and system requirements from clinical and operational stakeholders
• Experience performing system testing, validation, and end-user troubleshooting
• Willingness to work 8-5 central time zone

Preferred Qualifications:

• Experience with EpicCare Ambulatory, EpicCare Inpatient, Compass Rose, or related Epic modules
• Experience building eRx records, orderables, panel records, and/or order sets
• Experience with Epic Bridges and troubleshooting interfaces or data exchange issues
• Experience supporting healthcare information systems and integrated clinical applications
• Knowledge of Clinical Documentation, Orders, and One-Step Medications functionality
• Solid understanding of inpatient and/or ambulatory pharmacy workflows
• Participation in Epic implementations, upgrades, optimizations, or workflow redesign efforts

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.