Epic Support Analyst Remote Jobs in Manitowoc, WI

Your Passion. Our Culture.
At Sargento, you work for a company you believe in, with a family of people who believe in you. Our culture stems from a simple premise: Hire good people and treat them like family. At Sargento, you can make decisions based on how they affect people as well as the long-term health of our company. You will be encouraged to make a meaningful difference in the community, in the company and in your career. With diverse experiences and tools to learn and develop, you can transform your aspirations into reality. If you’re ready for the right place to belong and grow your career, you can find it here.
Benefits that set us apart.

• Comprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance
• Remote ½ day Fridays
• Onsite Health & Wellness Center
• Employer 401K contribution in the top 1% of the nation
• Relocation Assistance
• Tuition Assistance
• Access to Employee Store

What You Do.

• Serve as the primary subject matter expert for day-to-day benefits administration and employee issue escalations, acting as a liaison between the HR Service Center, internal stakeholders, and external vendors to ensure timely and effective resolution of eligibility, claims, and administrative matters.
• Support the planning and execution of Open Enrollment (OE), including maintaining and delivering employee-facing communications, web content, and support activities in collaboration with internal teams, the Sr. Benefits Analyst, and external partners.
• Develop, implement, and manage comprehensive benefits communication and education strategies, including annual communication plans, training materials, and vendor messaging to promote employee understanding and self-service capabilities.
• Manage vendor relationships, including disability and leave administration, ensuring compliance (e.g., ERISA), effective plan setup, and providing guidance on claim escalations and processes.
• Administer financial aspects of benefit programs, including processing and auditing vendor invoices, reconciling with payroll and accounting, monitoring the benefits budget, and resolving discrepancies (e.g., FSA outstanding checks).
• Support compliance and reporting requirements, including ACA reporting, audits, documentation, and regulatory submissions, ensuring adherence to applicable laws and policies.
• Collaborate with Finance and the Sr. Benefits Analyst to support retirement plan administration (e.g., 401(k) contributions, profit sharing, and true ups) and broader benefits program analysis.
• Participate in benefits and wellbeing program evaluation, vendor/carrier selection, and ongoing program enhancements, including analyzing health risk data and recommending improvements.
• Administer additional benefit programs such as tuition reimbursement and adoption assistance.
• Contribute to policy and procedure development to ensure compliance and effective program administration.
• Partner cross-functionally (e.g., Talent, Communications, HR) to support benefit-related initiatives, including employee engagement, recruitment support, and compensation guidance.
• Support special projects, audits, reporting needs, and other duties as assigned.

General Requirements

• Demonstrates strong attention to detail with a high level of accuracy, organization, and ability to manage multiple priorities in a fast-paced environment.
• Effectively plans, prioritizes, and executes a wide variety of tasks, meeting deadlines and achieving goals while managing competing demands.
• Maintains strict confidentiality in all matters related to benefits and HR.
• Communicates complex information clearly and concisely, listening actively, responding thoughtfully, and handling sensitive or difficult situations with professionalism and diplomacy.
• Analyzes information, identifies issues, and develops logical, efficient solutions to complex problems in a timely manner.
• Builds strong relationships and collaborates effectively with employees at all levels, management, vendors, and cross-functional teams, acts as a trusted partner to internal and external stakeholders.
• Promotes teamwork and organizational efficiency by recommending and supporting cross-departmental initiatives, process improvements, and knowledge-sharing efforts.
• Demonstrates the ability to work both independently and as part of a collaborative team.
• Stays up to date within the benefits field through ongoing education, professional development, and industry engagement.
• Supports and manages special projects and ad hoc assignments as needed.
• Position may require on occasion non-traditional hours and travel to company locations for meetings, orientations, and HR-related activities.
• Other duties as assigned

Your Education and Experience.
Bachelors degree with 3-5 years minimum Employee Benefits/Compensation and/or related Accounting or Analytics experience.
Our Story.
With over 2,400+ employees and net sales of $1.8 billion, Sargento Foods is a family-owned company that has been a leader in cheese for more than 70 years. We created the world’s first, successful pre-packaged sliced and shredded natural cheeses. Sargento is based in Plymouth, Wisconsin, where we manufacture and market shredded, sliced and snack natural cheese products, as well as ingredients and sauces. Sargento is known for the exceptional quality of our products and for product design, packaging and merchandising innovations that have transformed our industry.

To learn more about our culture and values, please visit our website at https://careers.sargento.com/us/en.

#LI-MR1