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Epic Support Analyst Remote Jobs in Oregon (NOW HIRING)

Deloitte

Epic Research & Genomics Analyst

Portland, OR · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... supporting the overall project goals and objectives. In this role, you will interact with ...

Deloitte

Epic Denials Management Operator

Portland, OR · Remote

$19 - $25.50/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

US Anesthesia Partners, Inc.

GRC Analyst - Remote

$80K - $137K/yr

Overview The GRC Analyst will play a critical role in strengthening the security posture of our ... Supports internal and external audits by gathering evidence, coordinating stakeholder responses ...

VytlOne

Sr. Epic Data Acquisition Analyst

$85K - $108K/yr

Position Location This is a remote-based position within the Continental US. Who We Are VytlOne is ... WE OFFER At VytlOne we offer a diverse and inclusive work culture that supports a flexible work ...

SOLV Energy

Project Cost Controls Analyst (Remote)

OR · Remote

... financial and strategic analysis that supports decision-making, performance tracking, and ... This role is fully remote with travel to the site required periodically (up to 25%). Specific ...

Montefiore

Instructional Designer EPIC

Odell, OR · Remote

$66K - $90K/yr

Provide golive remote and attheelbow support (when needed) during implementations and upgrades ... Analyze learner feedback, performance metrics, and system usage data. * Continuously refine ...

EM Key Solutions Inc

Systems Analyst

OR · On-site +1

Systems Analyst Remote, USA, Ad hoc Travel may be required (1-2 times/year) EMKS is seeking a Systems Analyst to support the Department of Veterans Affairs (VA) Independent Enterprise Testing Support ...

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Epic Support Analyst Remote information

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.
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Epic Support Analyst Remote jobs near you

Remote Epic Analyst - Application Reporting

Asante

Medford, OR • On-site, Remote

$76K - $105K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Additional Position Details: FTE: 1.0 | Full Time | Primarily Mon - Fri / 8AM - 5PM - Pacific Standard Time
Salary Range: $76,523.20 - $105,227.20 annually
PLEASE NOTE: We do NOT offer remote work in Vermont, New York, New Jersey, Pennsylvania, or Hawaii. This is a remote position. Candidates will be required to have reliable broadband internet and personal cell phone service. Remote work may include working day-to-day operations during Pacific Standard business hours or online training. This position will be expected to take 24/7 on-call support for a week at a time in rotation with the other members of the team. On-call rotation will begin when the staff member and Team Lead feel the level of skill has been achieved to triage and support end user critical needs.
Position Summary
The Epic Analyst designs, analyzes, develops, tests, implements, and/or provides tier two technical assistance of assigned system applications. In this role, the Epic Analyst consults with Epic representatives, application coordinators, supervisors and end users to configure and build Epic software and applications to meet organizational and client needs; troubleshoots problems, offers solutions and recommends a course of action to address the issues and needs of the end user and to achieve client and/or hospital specifications for Epic applications; and develops and modifies procedures to solve complex data processing problems and/or prepare detailed specifications from which programs will be written.
Please Note: A certifications in at least one inpatient or ambulatory application, as well as proficiency in Epic's reporting tools (RWB and Slicer Dicer) is strongly desired for this position. To be considered for this position, qualified applicants will need to take and pass a proprietary assessment developed by Epic Systems Corporation if not already Epic Certified in a clinical build application.
Position Qualifications
Education
  • Associate degree or equivalent required for the Epic Analyst level is required.

Experience
  • At least 2 years of direct Epic application build experience, with a proven ability to analyze processes, solve problems, and contribute to the improvement of systems and solutions in a professional setting is required for Analyst level.
  • Experience with Microsoft Office programs (Word, Excel, PowerPoint) required.

Certifications
  • The Epic Analyst will be required to obtain Epic Proficiency, Accreditation, or Certification within 6 months of hire.
  • Will be required to complete annual Epic recertification requirements (all levels).

Knowledge, Skill, and Abilities
  • Ability to exercise discretion and independent judgment in a variety of decision-making scenarios.
  • Ability to work independently with little or no day-to-day supervision.
  • Ability to conceptualize the visual effect of the product and how it will be used.
  • Comfortable presenting in front of a group.
  • Good attention to detail and ability to probe for information to fully understand the needs of the customer.
  • Ability to solve problems and troubleshoot issues with a 'can do' attitude.
  • Strong organizational and prioritizing skills.
  • Ability to be a self-starter and work independently, but also know when to escalate issues.
  • Ability to work within a team and to manage conflict.
  • Excellent written and verbal communication skills.
Total Rewards
We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:
  • Competitive Pay: Hourly and salaried positions earn market-based compensation.
  • Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
  • Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
  • Paid Time Off: Generous ETO for part-time and above employees.
  • Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
  • Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:
Excellence - Respect - Honesty - Service - Teamwork
Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.
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About Asante

Sourced by ZipRecruiter

As the largest healthcare provider in nine counties, Asante provides comprehensive medical care to more than 600,000 people throughout southern Oregon and northern California. At Asante, our top priority is you. We believe each person must be treated with compassion, dignity, honesty and skill. Our 6,347 employees work together to make this ideal a reality, supported by new technology, modern facilities, and a common purpose of healing and hope. Asante is based in Medford, Oregon, and governed by a board of directors composed of local volunteers and physicians. Board members give their time to ensure that the people of nine Southern Oregon and Northern California counties receive high-quality health care services provided with compassion. All decisions are made by people who live and work in our community.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Medford, OR, US

Year founded

1995

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