Epic Super User Jobs in Reston, VA (NOW HIRING)

The Senior Technology Trainer partners with clinical, operational, revenue cycle, and information services (IS) stakeholders to help design and deliver an enterprise technology training program. This pivotal role, reporting to the Manager of Technology Training and Adoption, will have the opportunity to be part of an Epic-certified training team who will ensure all Children's National staff are well-prepared and proficient in using our new Epic electronic health record and related applications. You will help implement a continuous learning model to advance user adoption and system mastery. Your expertise in health care workflows, information technology, and instructional design will empower our staff to leverage technology with competence and confidence, improving patient safety, care delivery, business processes, and the overall experience for patients, families, and colleagues every day.
Join us in making a lasting impact and help our patients Grow Up Stronger.Minimum Education
Bachelor's Degree Undergraduate degree in health care, education, information technology, health care administration, or a related field . (Required)
Master's Degree Master's or other advanced degree in health care, education, information technology, health care administration, or a related field is advantageous. (Preferred)
Minimum Work Experience
5 years Minimum of five years of clinical, operational, revenue cycle, technical, and/or training experience with health information technology, including electronic health records and other clinical or practice management applications. Experience with the Epic EHR is advantageous. (Required)
3 years Three years of experience in staff onboarding, adult education, curriculum development, instructional design, and/or training delivery, preferably in a health care setting. (Required)
Required Skills/Knowledge
Management: Skilled in contributing to high-performing teams, fostering a supportive and inclusive culture, promoting trust and transparency, and adhering to health care regulations and organizational policies and procedures.Management:
Communication: Excellent presentation and communication skills, adept at conveying complex technical concepts to non-technical audiences through various channels, including static and dynamic pre-recorded and live content delivery, prioritizing user experience.
Interpersonal: Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units.
Project Management: Strong project management skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).
Education: Knowledgeable in instructional design methodologies and adult learning principles. Proficient in using e-learning authoring tools, learning management systems (LMS), and virtual training platforms. Demonstrated experience enabling end user competency, confidence, continuous learning, and system mastery.
Technical: Strong expertise in health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes.
Required Licenses and Certifications
This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire. 180 Days (Required)
Functional Accountabilities
Leadership & Strategy

• Demonstrate commitment to the EHR training and adoption strategy.

• Collaborate with IS and department leaders to align training efforts with organizational goals.

• Provide daily support and guidance to junior training staff and assist in onboarding credentialed trainers and super users.

Training Program Development

• Design and deliver training curricula for assigned user groups across clinical, operational, and administrative areas.

• Ensure materials are current, role-specific, and aligned with organizational standards and workflows.

Training Environments

• Support the maintenance and integrity of training environments and test patient content.

• Assist in creating realistic, scenario-based training experiences.

Implementation & Go-Live Readiness

• Coordinate training logistics and execution for system go-lives and upgrades.

• Work with IS and project teams to ensure users are prepared and supported during transitions.

Change Management

• Stay informed on system updates and incorporate changes into training sessions.

• Support change management efforts by promoting new features and addressing user concerns.

Performance Monitoring

• Use established metrics to assess training effectiveness and user adoption.

• Spend time regularly in clinical and operational areas to observe system use, identify gaps, and provide coaching.

Collaboration

• Collaborate with IS teams, department leaders, and vendors to ensure training meets user needs.

• Promote communication and knowledge sharing across teams.

Documentation

• Maintain and update training materials, user guides, and support resources.

• Ensure resources are accessible and support multiple communication channels.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance