Epic It Associate Director Jobs (NOW HIRING)

This advertisement is for an Information Technology Associate (ITA) position. Located at Richard J. Donovan Correctional Facility (RJD), in San Deigo County, city of San Diego. Please indicate the position number on your application: 065-628-1401-077.
This position requires local in-person duties to be performed although some telework may be available. We can discuss teleworking further during the interview process. If teleworking does become available, it will be in accordance with the Statewide Telework Policy and will be required to report to office as needed/required when requested. The successful candidate must reside in California upon appointment.
Individuals who are eligible for a Training and Development assignment may also be considered for this position.
Do you want to apply your IT technical skills and experience to make a difference in a correctional institutional setting? Are you an enthusiastic individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious team player who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission.
Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) will be responsible for face to face, hands on support of end user devices, printers, networking equipment, training, and general help desk services. The ITA provides first level of support, and is an integral part of the CDCR Enterprise Information Services team.
The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.
For HRTS communication, this is in reference to Job Requisition (JR) 4427 .
Note : Main communication for this position will be through email. Please ensure you have a valid email address on your application. CDCR employees are encouraged to use their existing CDCR email address on their applications.
You will find additional information about the job in the Duty Statement .
Working Conditions
Richard J. Donovan Correctional Facility (RJD) opened in 1989 in the city of San Diego. RJD is the only state prison in unincorporated southern San Diego County. The institution is situated on a mesa about 1.5 miles from the Mexico-United States border, it is on 780 acres.
This position is located in San Diego County, in the city of San Diego.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-530761
Position #(s):
065-628-1401-077
Working Title:
IT Field Support Associate
Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A
$5,424.00 - $7,270.00 B
$5,930.00 - $7,947.00 C
$6,521.00 - $8,740.00 D
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
San Diego County
Telework:
In Office
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM - 4:30 PM
Work Week:
Monday through Friday
Department Information
Vision
We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.
Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.
CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities.
CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.
Please visit our website to learn more about Enterprise Information Services .
Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services .
Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.
When submitting supporting documents, PDF file format is preferred.
CDCR/CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization.
For more information about E-Verify, you may go to www.e-verify.gov .
This advertisement may be used for other vacancies that occur during the life of this recruitment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/18/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Corrections & Rehabilitation
CDCR Hiring Support - Postal
Attn: CDCR Hiring Support
P.O. Box 942883
Sacramento , CA 94283-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Corrections & Rehabilitation
CDCR Hiring Support - Drop-off
CDCR Hiring Support
9825 Goethe Rd, Application Drop Box
(Drop off not available on weekends and holidays)
Sacramento , CA 95827
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  A Statement of Qualifications is required and must be submitted with your Examination / Employment Application ( STD 678 ) Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrate ability to handle multiple priorities simultaneously and effectively;
• Exercise good judgement, work well under pressure, and meet deadlines;
• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders
• Working Knowledge and experience supporting on-site and remote customers with: Microsoft Active Directory Microsoft Operating System environment and Office 365 Configuring, managing, and troubleshooting various hardware, software, and mobile devices Enterprise client/server network environment including wireless technology Mobile Device Management / Endpoint Management tools Computer imaging tools Remote desktop software (Microsoft Remote Desktop, Dameware, or other) Virtual Private Network and Virtual Desktop Infrastructure ServiceNow or other IT service management and ticketing tool
• Demonstrate strong organizational and time management skills in a fast paced environment;
• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.
• Strong verbal and written communication skills including IT documentation.
• Willingness to promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences.

Benefits
Benefit information can be found on the California Department of Human Resources (CalHR) website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Information on benefits afforded by membership in the California Public Employees' Retirement System can be found on the CalHR Salary and Benefits website at www.calhr.ca.gov/employees/pages/salary-and-be