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Epic Go Live Support Jobs in Decatur, GA (NOW HIRING)

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How much do epic go live support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for epic go live support in Decatur, GA is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.12 per hour, depending on experience, location, and employer.

What is an Epic Go Live Support?

An Epic Go Live Support job involves assisting healthcare staff during the implementation of a new Epic electronic health record (EHR) system. Support personnel help end-users navigate workflows, troubleshoot issues, and ensure a smooth transition to the new system. They provide at-the-elbow support, answer questions, and escalate technical problems as needed. This role requires strong communication skills, familiarity with Epic software, and the ability to work in fast-paced clinical environments.

What does an Epic Go Live Support do?

During a Go Live event, Epic Go Live Support staff are often on-site or virtually accessible, assisting end users like nurses, physicians, and administrative personnel as they begin using the new or updated Epic system. Days are fast-paced and involve troubleshooting issues, answering user questions, offering one-on-one or group guidance, and tracking common problems for escalation. Teamwork is essential since you'll collaborate closely with other support staff, IT teams, and possibly Epic representatives to ensure a seamless transition. This hands-on role offers valuable exposure to clinical workflows, healthcare technology, and opportunities to build relationships across multiple departments.

What skills and qualifications are needed for Epic Go Live Support?

To thrive as an Epic Go Live Support professional, you need expertise in healthcare workflows, a solid understanding of the Epic EHR system, and preferably experience with clinical or technical support roles. Familiarity with Epic applications, user provisioning, and certification (such as Epic Credentialed Trainer or Analyst) is highly valuable. Excellent communication, problem-solving abilities, and patience help you provide effective guidance and reassurance to end users during high-pressure Go Live events. These skills ensure smooth system adoption, quick issue resolution, and minimal disruption to critical healthcare operations.

What job categories do people searching Epic Go Live Support jobs in Decatur, GA look for?

The top searched job categories for Epic Go Live Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Epic Go Live Support jobs?

Cities near Decatur, GA with the most Epic Go Live Support job openings:

Infographic showing various Epic Go Live Support job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,069 per year, or $15.9 per hour.

Clinical Informatics Specialist II

Emory Healthcare

Atlanta, GA

Full-time

Re-posted 11 days ago


Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

160th of 891 rated healthcare providers


Job description

Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

  • Comprehensive health benefits that start day 1 
  • Student Loan Repayment Assistance & Reimbursement Programs 
  • Family-focused benefits  
  • Wellness incentives 
  • Ongoing mentorship, development, and leadership programs  
  • And more

This is an Atlanta based position that will require a once/month onsite staff meeting and roughly 30% of time with onsite visits for either project based work or supporting Epic go-lives.

Description

The Clinical Informatics Specialist II will independently champion and provide guidance for the on-going development, advancement and optimization of clinical systems and technology that impact patient care and business operations throughout the organization. The Clinical Informatics Specialist II is knowledgeable about the clinical processes, relevant regulatory mandates, and principles of quality/safety improvement in their clinical area of focus. At this level, the Specialist is not only an expert in core technologies within their area of focus but also knowledgeable about workflows and applications that support core focus area.  This is a customer/front facing role geared towards workflows and understanding how the system works both on the front end and behind the scenes.  

This is an Atlanta based position that will require an onsite staff meeting once/month and roughly 30% of time with onsite visits for either project based work or supporting Epic go-lives.  This candidate will be supporting our acute care org as well as quality initiatives such as mortality rates.

Please note that previous experience performing in an Epic Clinical Informatics role is needed for this opening in addition to our core educational requirements listed below.

RESPONSIBILITIES:

  • Lead clinical informatics projects to ensure they are planned and implemented using evidence-based practices for planning, understanding, guiding and delivering responsible and efficient patient care.
  • Serves as an Informatics leader that bridges the gap between people, processes, clinical knowledge and technology.
  • Document specifications that will translate into development of tools, reports, and systems that support organizational business needs.
  • Utilize the SBAR process to plan recommendations for informatics solutions.
  • Ensures workflows/process is current with regulatory agencies and best practice standards.
  • Identifies changes to system to comply with policies and procedures in the most efficient manner.
  • Utilize data to drive process, workflow and behavior change as it relates to appropriate and efficient use of electronic medical records (EMR) and other clinical technology.
  • Serves as a resource to end users for information systems and technology; effectively communicate system changes, workflow process changes, downtime procedures, etc.
  • Participates in the production and distribution of communications related to technology through active internal networking, clinical liaison role, newsletters, announcements and other technology-based mechanisms to health professionals.
  • Routinely conduct intentional rounding in patient care areas to gain overall knowledge of facility specific workflow, patient throughput, and challenges with technology solutions.
  • Monitors outcome and evaluates user adoption of current and newly implemented information technology and functionality.

MINIMUM QUALIFICATIONS:

  • Post-graduate degree in Nursing Informatics, Health Informatics, or related fields. In lieu of post-graduate degree in Informatics, clinical background, post-graduate degree, and 1 year of Informatics experience is sufficient.
  • Four years of Clinical/Nursing/Health Informatics experience required with direct experience in Epic application(s) preferred.
  • Completion of EPIC Clinical Content Builder series of classes and certification or badges related to workflows and applications that support their core area of focus within first 12 months or longer with approval from Sr. Manager.
  • Professional Informatics certification (ANCC, AMIA 10x10, etc) required within 12 months of hire if Masters degree is not in Informatics.

PREFERRED QUALIFICATIONS:

  • It is a core requirement that the candidate will have worked in some type of clinical role at some point in their career (i.e. nursing, physical therapy, respiratory, etc.) as well as have worked in a Clinical Informatics position to be able to transition into the required work.
  • Master's Degree in Informatics
  • EPIC Certification
Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Employment Type: FULL_TIME

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