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Entrylevel Help Desk Analyst Jobs in Colorado (NOW HIRING)

Sharp Solutions Inc

Service Desk L1.

Denver, CO

$20.50 - $28/hr

The ideal candidate is a self-starter with excellent analytical and problem-solving skills ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Ask IT consulting

Help desk Technician

Denver, CO

$20.50 - $27.75/hr

The Help Desk Support Support Technician I position delivers support to end users to assist in ... Good analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks ...

Stem Xpert

Help Desk Support I

Denver, CO

$21 - $28.75/hr

Company Description TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our ...

Collabera

Helpdesk Analyst

Highlands Ranch, CO

$21.50 - $29.50/hr

... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...

Kavaliro

Help Desk Support II

Denver, CO · On-site

$25 - $28.12/hr

Help Desk Support II Pay Rate: $25/hr. - $28.12/hr. Location: :100% remote - MUST SIT IN COLORADO ... Microsoft Word, Excel, Google Suite Excellent analytical and troubleshooting skills Ability to work ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Colorado? For Entrylevel Help Desk Analyst jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Colorado look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Colorado are:
What cities in Colorado are hiring for Entrylevel Help Desk Analyst jobs? Cities in Colorado with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Service Desk L1.

Service Desk L1.

Sharp Solutions Inc

Denver, CO

$20.50 - $28/hr

Full-time

Re-posted 14 days ago

Job description


Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.
JOB RESPONSIBILITIES
Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.
Routine Duties/Job Requirements:

  • Create service requests and accurately categorize and prioritize them based on the defined rating scale.
  • Manage service request queues for all support teams.
  • Track calls and service requests, ensuring phone calls are answered within 30 seconds at least 90% of the time.
  • Troubleshoot incidents and problems efficiently.
  • Communicate effectively with strong customer service skills.
  • Place and track trouble calls with external service providers as needed.
  • Create, modify, and deactivate user accounts.
  • Identify, document, and maintain problem resolutions.
  • Follow Knowledge-Centered Support (KCS) methodology.
  • Adhere to Total Contact Ownership principles.
  • Develop and maintain operational and knowledge management documentation within the Service Desk Tier 1 system.
  • Respond to all assigned calls and messages based on urgency and time received.
  • Close assigned tickets within defined timelines and follow up with customers to ensure complete satisfaction.


Qualifications
1 year of help desk support experience
Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive
Strong written and oral communication skills and ability to talk to anyone across an organization.
Analytical skills and be a creative self-starter with the ability to work both independently and as a team player


SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

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