Description
The order entry clerk will perform administrative tasks related to customer information and orders. They communicate with customers over the phone or via email, processing orders. Some of the duties and responsibilities areย ย
- Entering and researching the status of orders, repairs, returns, credits, and exchanges. Order entry may include price verification, contract review, etc.ย
- Receives and manages customer service requestsย
- Enters and maintains all customer information in CRMย
- Maintains order track spread sheets, order forms, rep lists & distributor informationย
- Handles and tracks customer complaints
- Generates daily reports: booking, orders & RMA's
- Tracks customer service activities via monthly reports, use of CRM, order tracking, etc.
- Coordinates with manufacturing to quote and ensure realistic delivery times
- Coordinates with Accounting on all customer credit requestsย
- Coordinates with outside sales regarding customer service matters
- Coordinates with shipping for custom documents and specification needs
- Interacts with engineering for the creation of part numbers
Requirements
Generally requires a high school education or equivalent, 3-5 years' experience in a customer service or order entry role. Preferably in a manufacturing or similar environment.ย ย