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Entry Level Workforce Management Real Time Analyst Jobs in Arkansas

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

The Analyst will provide professional and prompt real-time support to customers seeking support for ... Manage and report time spent on all work activities. * Complete assigned tasks. * Strong ...

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

You have excellent time management skills and are ready to leverage our high-volume website leads ... Active Real Estate License (Mandatory) * Past sales experience is preferred, but a relentless drive ...

You have excellent time management skills and are ready to leverage our high-volume website leads ... Active Real Estate License (Mandatory) * Past sales experience is preferred, but a relentless drive ...

You have excellent time management skills and are ready to leverage our high-volume website leads ... Active Real Estate License (Mandatory) * Past sales experience is preferred, but a relentless drive ...

You have excellent time management skills and are ready to leverage our high-volume website leads ... Active Real Estate License (Mandatory) * Past sales experience is preferred, but a relentless drive ...

... learn real skills, help people, and build a long-term career? Join our team as a full-time or ... Paid Time Off & Holidays * Company-provided uniforms, tools, and safety gear * Employee discount on ...

Showing results 21-40

Entry Level Workforce Management Real Time Analyst information

What is the difference between Entry Level Workforce Management Real Time Analyst vs Entry Level Workforce Planning Analyst?

AspectEntry Level Workforce Management Real Time AnalystEntry Level Workforce Planning Analyst
Primary FocusMonitoring and adjusting staffing in real-time to meet demandForecasting and planning staffing needs for future periods
Skills RequiredData analysis, real-time decision making, communicationForecasting, data analysis, strategic planning
Work EnvironmentContact centers, customer service operationsContact centers, call centers, customer service departments
CertificationsBasic data analysis, workforce management toolsForecasting, scheduling, workforce management software

While both roles involve workforce management, the Entry Level Workforce Management Real Time Analyst focuses on real-time staffing adjustments, whereas the Entry Level Workforce Planning Analyst emphasizes future staffing forecasts and planning. Both positions require analytical skills and familiarity with workforce management tools, but their daily tasks and objectives differ significantly.

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For Entry Level Workforce Management Real Time Analyst jobs in Arkansas, the most frequently searched job titles are:

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Cities in Arkansas with the most Entry Level Workforce Management Real Time Analyst job openings:

Infographic showing various Entry Level Workforce Management Real Time Analyst job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Help Desk Analyst

STI

Little Rock, AR • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 17 days ago


Job description

Title: Help Desk Analyst
Location: Little Rock, AR
Duration: 4+ Months
#ONSITE
Job Description:
The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and software functionality.
ON-SITE ONLY
AVAILABLE FOR EXTENSIONS

The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the state's courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework.
The Application Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications.
Requirements:
Functional experience in supportingvarious applications and responding to user issues with functionality of thoseapplications.
At least 3 years in a fast-paced customer service role
Education: 4 year college degree preferred
Role Description:
  • Answer telephones and emails and provide support to application users
  • Identify, evaluate and prioritize customer problems and services.
  • Utilize all technical resources to solve customer problems.
  • Escalate unresolved calls to appropriate support staff or service group.
  • Adhere to defined Help Desk procedures and standards.
  • Participate in on-going testing, training and departmental development.
  • Maintain accurate records and call logs for management reporting.
  • As needed, instruct end users in the appropriate use of reference materials
  • Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
  • Read and comprehend technical service manuals and publications.
  • Detect and correct equipment errors.
  • Prioritize and schedule own workload.
  • Assist in coordination of changes, upgrades and new products.
  • Manage and report time spent on all work activities.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.
  • Ability to work independently as well as part of a team environment.
  • Ability to work under pressure is an essential function of the job.
  • Communicate accurate and useful status updates.
  • Follow quality standards.
  • Ability to work in a team environment

Working Relationships
The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.