As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating ...
As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating ...
Trust & Safety Specialist
Bentonville, AR · On-site
$29/hr
The Trust and Safety Operations support agent will support the company's incident review process ... Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there ...
Trust & Safety Specialist
Bentonville, AR · On-site
$29/hr
The Trust and Safety Operations support agent will support the company's incident review process ... Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there ...
Associate Investigator, Trust and Safety
Charleston, WV · Remote
$26/hr
As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating ...
Quick apply
Associate Investigator, Trust and Safety
Charleston, WV · Remote
$26/hr
As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating ...
Trust & Safety Specialist
Bentonville, AR · On-site
$29/hr
The Trust and Safety Operations support agent will support the company's incident review process ... Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there ...
Trust & Safety Specialist
Bentonville, AR · On-site
$29/hr
The Trust and Safety Operations support agent will support the company's incident review process ... Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there ...
Trust & Safety Contractor II
Manhattan, NY · On-site
Handle escalations by triaging, investigating, and routing complex cases to appropriate ... trust & safety operations, content moderation, integrity/IP enforcement, or a comparable ...
Trust & Safety Contractor II
Manhattan, NY · On-site
Handle escalations by triaging, investigating, and routing complex cases to appropriate ... trust & safety operations, content moderation, integrity/IP enforcement, or a comparable ...
Trust & Safety Contractor II
Raleigh, NC · On-site
Trust & Safety Contractor II Duration: 6 months (possibility of extension) Location: Texas- Remote ... Handle escalations by triaging, investigating, and routing complex cases to the appropriate ...
Trust & Safety Contractor II
Raleigh, NC · On-site
Trust & Safety Contractor II Duration: 6 months (possibility of extension) Location: Texas- Remote ... Handle escalations by triaging, investigating, and routing complex cases to the appropriate ...
Trust & Safety Contractor II
Los Angeles, CA · On-site
Handle escalations by triaging, investigating, and routing complex cases to appropriate ... trust & safety operations, content moderation, integrity/IP enforcement, or a comparable ...
Trust & Safety Contractor II
Los Angeles, CA · On-site
Handle escalations by triaging, investigating, and routing complex cases to appropriate ... trust & safety operations, content moderation, integrity/IP enforcement, or a comparable ...
Trust & Safety Associate
Phoenix, AZ · On-site +1
$21/hr
As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a ... Investigate potential fraud, account takeovers, and policy violations to maintain a safe and ...
Quick apply
Trust & Safety Associate
Phoenix, AZ · On-site +1
$21/hr
As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a ... Investigate potential fraud, account takeovers, and policy violations to maintain a safe and ...
As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a ... Investigate potential fraud, account takeovers, and policy violations to maintain a safe and ...
As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a ... Investigate potential fraud, account takeovers, and policy violations to maintain a safe and ...
Trust & Safety Associate
Phoenix, AZ · On-site +1
$21/hr
As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a ... Investigate potential fraud, account takeovers, and policy violations to maintain a safe and ...
Quick apply
Trust & Safety Associate
Phoenix, AZ · On-site +1
$21/hr
As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a ... Investigate potential fraud, account takeovers, and policy violations to maintain a safe and ...
Trust & Safety Associate
Phoenix, AZ · On-site +1
$21/hr
As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a ... Investigate potential fraud, account takeovers, and policy violations to maintain a safe and ...
Quick apply
Trust & Safety Associate
Phoenix, AZ · On-site +1
$21/hr
As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a ... Investigate potential fraud, account takeovers, and policy violations to maintain a safe and ...
Trust & Safety Contractor II
Manhattan, NY · On-site
$35 - $39/hr
Trust and Safety Location: NY - Remote Duration: 6+ Months with potential to extend Pay Range: $35 ... Comfortable doing investigations/ root cause analysis, escalation handling * We are seeking ...
Trust & Safety Contractor II
Manhattan, NY · On-site
$35 - $39/hr
Trust and Safety Location: NY - Remote Duration: 6+ Months with potential to extend Pay Range: $35 ... Comfortable doing investigations/ root cause analysis, escalation handling * We are seeking ...
Risk Investigations Specialist - Trust & Safety
San Francisco, CA · Remote
$116K/yr
Collaborate closely with trust product and engineering teams to implement strategies and products to better mitigate emerging safety risks. * Lead and support intricate investigations involving large ...
Risk Investigations Specialist - Trust & Safety
San Francisco, CA · Remote
$116K/yr
Collaborate closely with trust product and engineering teams to implement strategies and products to better mitigate emerging safety risks. * Lead and support intricate investigations involving large ...
Data Scientist, Trust & Safety
Foster City, CA · On-site
$140 - $210/hr
Investigate emerging abuse patterns, quantify their impact, identify coordinated behavior, and turn ... trust and safety, or a related field. * Strong SQL and Python skills, with experience working with ...
Data Scientist, Trust & Safety
Foster City, CA · On-site
$140 - $210/hr
Investigate emerging abuse patterns, quantify their impact, identify coordinated behavior, and turn ... trust and safety, or a related field. * Strong SQL and Python skills, with experience working with ...
Data Scientist, Trust & Safety
Foster City, CA · On-site
$210K - $310K/yr
Investigate emerging abuse patterns, quantify their impact, identify coordinated behavior, and turn ... trust and safety, or a related field. * Strong SQL and Python skills, with experience working with ...
Data Scientist, Trust & Safety
Foster City, CA · On-site
$210K - $310K/yr
Investigate emerging abuse patterns, quantify their impact, identify coordinated behavior, and turn ... trust and safety, or a related field. * Strong SQL and Python skills, with experience working with ...
Trust and Safety Associate
New York, NY · On-site
$58K - $70K/yr
Artsy and Artnet's Trust & Safety team sits at the intersection of risk, operations, and commerce ... Experience in fraud, investigations or policy compliance This role is unlikely to be a good match ...
Trust and Safety Associate
New York, NY · On-site
$58K - $70K/yr
Artsy and Artnet's Trust & Safety team sits at the intersection of risk, operations, and commerce ... Experience in fraud, investigations or policy compliance This role is unlikely to be a good match ...
Data Scientist, Trust & Safety
Foster City, CA · On-site
$150 - $210/hr
Investigate emerging abuse patterns, quantify their impact, identify coordinated behavior, and turn ... trust and safety, or a related field. * Strong SQL and Python skills, with experience working with ...
New
Data Scientist, Trust & Safety
Foster City, CA · On-site
$150 - $210/hr
Investigate emerging abuse patterns, quantify their impact, identify coordinated behavior, and turn ... trust and safety, or a related field. * Strong SQL and Python skills, with experience working with ...
New
Trust & Safety Agent, New Grad
Phoenix, AZ · On-site
Role The Trust & Safety team is responsible for maintaining the safety and integrity that powers ... Your timely and detailed investigations will help safeguard our community and ensure fair ...
Trust & Safety Agent, New Grad
Phoenix, AZ · On-site
Role The Trust & Safety team is responsible for maintaining the safety and integrity that powers ... Your timely and detailed investigations will help safeguard our community and ensure fair ...
$110 - $140/hr
Working knowledge of workplace safety and incident management: injury response, investigation ... earn trust with field teams rather than mandating from a distance. * Highly organized and self ...
New
$110 - $140/hr
Working knowledge of workplace safety and incident management: injury response, investigation ... earn trust with field teams rather than mandating from a distance. * Highly organized and self ...
New
Senior Analyst II - Trust & Safety
$90K - $119K/yr
You'll work with the client's Trust & Safety team to build and refine search strategies, assess ... If you enjoy investigative research, applying nuanced judgment to hard-edge cases, and being part ...
Senior Analyst II - Trust & Safety
$90K - $119K/yr
You'll work with the client's Trust & Safety team to build and refine search strategies, assess ... If you enjoy investigative research, applying nuanced judgment to hard-edge cases, and being part ...
Entry Level Trust Safety Investigator information
See salary details
$27.5K - $32.7K
4% of jobs
$32.7K - $38K
2% of jobs
$38K - $43.2K
6% of jobs
$44.3K is the 25th percentile. Wages below this are outliers.
$43.2K - $48.4K
55% of jobs
$48.4K - $53.6K
5% of jobs
$54.1K is the 75th percentile. Wages above this are outliers.
$53.6K - $58.9K
19% of jobs
$58.9K - $64.1K
1% of jobs
$64.1K - $69.3K
1% of jobs
$69.3K - $74.5K
2% of jobs
$74.5K - $79.8K
1% of jobs
$79.8K - $85K
2% of jobs
$27.5K
$52.4K
$85K
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Cities with the most Entry Level Trust Safety Investigator job openings:
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$26/hr
Full-time
Medical, Dental, Vision
Re-posted 16 days ago
Job description
Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization.
As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating suspicious activity, mitigating financial risk, and ensuring our community remains a safe environment for both hosts and guests. This role requires a blend of analytical thinking, resilience, and a deep commitment to operational excellence.
KEY RESPONSIBILITIES:
- Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements
- Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior
- Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions
- Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity
- Process and manage global data deletion requests
- Research and document complex chargeback disputes
QUALIFICATIONS:
- 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
- Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends.
- Exceptional written communication skills with a focus on objectivity and clarity.
- Passionate about helping to make the Internet a safer, more trustworthy place
- Maintain a high degree of confidentiality
- Energized by investigating issues
- Have a sense of humor and enjoy working with others
- Schedule - 4 week rotation:
- Weeks 1-3:
- Monday - Friday; 8 hours/day (hours flexible depending on time zone)
- Week 4:
- Monday & Tuesday; 8 hours/day (hours flexible depending on time zone)
- Wednesday & Thursday; OFF
- Friday - Sunday; 8 hours/day (hours flexible depending on time zone)
- Weeks 1-3:
- Bonus points:
- Proficient in Google Sheets
- Proficiency with Stripe and Intercom (or similar CRM/Payment platforms)
- Prior experience using Forter, Sift, or other automated fraud detection tools.
- Experience handling marketplace-specific disputes.
The hourly rate for this role is $26.00/hour.
Peerspace is proudly certified as a Great Place to Workâ„¢ and we're a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including:
• 100% employee coverage of medical, dental and vision insurance
• $500 annual professional development allowance
• Discount on all Peerspace bookings
• Laptop, high res display, and stipend to setup home office
• Monthly cell phone and internet credit
• Coworking membership if needed (in lieu of home office)
• Annual In person all company offsite and team-building events (in Peerspace locations, of course)
• Wellness Days observed company wide
Diversity
At Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences.
At Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform's internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at [email protected] so we can investigate. We only post our job openings and process applications, through our official careers page at https://jobs.lever.co/peerspace.
About PeerSpace
Sourced by ZipRecruiter
Industry
Personal services
Company size
11 - 50 Employees
Headquarters location
San Francisco, CA, US
Year founded
2013