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Entry Level Technical Support Jobs in Washington, DC

WSP

Technician in Training, Design Support

Herndon, VA · On-site

Provide entry-level technical design assistance that accounts for the proper illustration, fit form ... General awareness of drafting and design support principles, practices, process, methods and ...

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

$40K - $42K/yr

Some college or equivalent experience; technical coursework * Entry level with some prior experience providing technical support in a business environment. * Windows OS experience * Hands on and ...

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid ... Provide Tier 1 technical support for end users (remote and on-site). * Troubleshoot and resolve ...

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid ... Provide Tier 1 technical support for end users (remote and on-site). * Troubleshoot and resolve ...

VG Systems

IT Support Technician I

Fairfax, VA

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid ... Provide Tier 1 technical support for end users (remote and on-site). * Troubleshoot and resolve ...

Analygence

Technical Writer

Fort George G Meade, MD · On-site

The Junior Technical Writer supports mission and operational documentation efforts by assisting in ... This entry-level role is designed to provide hands-on experience and rapid skill development in ...

ASM Research

Tier 1 Agent (Shift 1)

Arlington, VA · On-site

$21.50 - $28.50/hr

The Tier 1 Agent provides entry-level classified technical support for enterprise storage and systems environments within Federal and Defense programs. This role supports a growing service desk ...

Analygence

Technical Writer

Fort George G Meade, MD · On-site

The Junior Technical Writer supports mission and operational documentation efforts by assisting in ... This entry-level role is designed to provide hands-on experience and rapid skill development in ...

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All JobsTechnical Support JobsEntry Level Technical Support JobsEntry Level Technical Support Jobs in Washington, DC

Entry Level Technical Support information

See Washington, DC salary details

$17

$27

$54

How much do entry level technical support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level technical support in Washington, DC is $27.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $30.96 per hour, depending on experience, location, and employer.

What is an entry level technical support?

An Entry Level Technical Support job involves assisting customers or end-users with troubleshooting and resolving technical issues related to products, software, or hardware. Individuals in this role typically respond to support tickets, phone calls, or emails to help users solve basic technical problems. They may also document issues, escalate complex problems to higher-level support, and provide guidance on using technology effectively. This position is ideal for those starting their careers in IT or customer service and often serves as a stepping stone to more advanced technical roles.

What are the key skills and qualifications needed to thrive as an entry level technical support professional, and why are they important?

To thrive as an Entry Level Technical Support professional, you need a basic understanding of computer systems, troubleshooting techniques, and a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (like Windows and macOS) is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills and qualities are crucial for providing timely, accurate support and ensuring user satisfaction in a technical environment.

What are some common challenges faced by entry level technical support professionals, and how can they be overcome?

Entry Level Technical Support professionals often encounter challenges such as handling a high volume of support tickets, dealing with frustrated customers, and troubleshooting unfamiliar technical issues. To overcome these challenges, it's important to develop strong communication skills, remain patient and empathetic, and seek guidance from team members or knowledge bases when encountering new problems. Many organizations also provide training and mentorship to help new hires build confidence and technical expertise, making it easier to handle complex or high-pressure situations over time.

How to get into entry level technical support with no experience?

Entry level technical support roles often require basic computer skills, problem-solving ability, and customer service experience. Candidates can improve their chances by gaining relevant certifications like CompTIA A+, building familiarity with common operating systems and troubleshooting tools, and demonstrating a willingness to learn through internships or volunteer work.

What are the most commonly searched types of Technical Support jobs in Washington, DC?

The most popular types of Technical Support jobs in Washington, DC are:

What are popular job titles related to Entry Level Technical Support jobs in Washington, DC?

For Entry Level Technical Support jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support jobs in Washington, DC look for?

The top searched job categories for Entry Level Technical Support jobs in Washington, DC are:

Entry Level Technical Support jobs near you
Infographic showing various Entry Level Technical Support job openings in Washington, DC as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $57,333 per year, or $27.6 per hour.

Helpdesk/ Customer Support Entry

AHU Technologies, Inc.

Washington, DC • On-site

$22 - $25/hr

Full-time

Re-posted 20 days ago

Job description

Job Description:
Short Description: The Customer Support Entry level is a first level representative to the client technical support team. They answer a variety of technical inquiries documenting issues and alerting senior staff in a timely fashion 4 days onsite after first 30 days.
Complete Description:
The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
Hours - 9:30 AM - 6:00 PM
Customer Support Entry Roles and Responsibilities
• Answer calls in a dynamic IT operations environment, supporting multiple agencies
• Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia
• Log and route service requests and incidents in an incident management system
• Create and maintain knowledge articles in the agency's knowledge management system on a daily basis
• Provide a high level of customer service to end users on a daily basis
• Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
• Troubleshoot issues related to agency specific applications and web applications
• Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
• Collaborate with the IT leadership team to select and implement cost-effective technology for District
• Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
• Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
• Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources.
Skills Matrix:
• 1-5 yrs providing IT technical support to computer system users by telephone, email, etc. Required 1 Year
• 1-5 yrs maintaining computers, systems and printers in a professional setting. Required 1 Year
• 1-5 yrs installing and troubleshooting computer operating systems and software. Required 1 Year
• Expertise in supporting desktop operating systems (Windows 10, 11 and Mac OSX 10.10.X). Required 1 Year
• Customer service support experience in either a face to face or phone support role. Required 2 Years
• Experience providing technical support in a "call center" environment where the candidate received multiple calls at once. Required 1 Year
• Experience tracking service request/incidents using a ITSM tool. Required 1 Year
• Provide customer-oriented results and build an efficient end-user support environment. Required 1 Year
• Experience with basic Active Directory functions such as: Account Creations, Password Resets and OU Management. Required 1 Year
• Knowledge of Microsoft Office Suite (Office 365). Required 1 Year
• Excellent written and verbal communication skills in a professional setting. Required 2 Years
• Microsoft Certifications: MCP Windows 10, CompTIA A+ etc. Highly desired
Compensation: $22.00 - $25.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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