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Entry Level Technical Support Jobs in Austin, TX

Garver

WI-MAP Project Engineer (Entry-Level)

Austin, TX

$66K - $87K/yr

Support conceptual planning studies as a Project Engineer * Efficiently execute workload to ... Display technical competency of water / wastewater engineering and civil engineering commensurate ...

Garver

WI-MAP Project Engineer (Entry-Level)

Austin, TX · On-site

$66K - $87K/yr

Support conceptual planning studies as a Project Engineer * Efficiently execute workload to ... Display technical competency of water / wastewater engineering and civil engineering commensurate ...

KEYENCE

Field Application Engineer '27

Austin, TX · On-site +1

$53K - $80K/yr

... | Entry-Level | Full-Time Are you ready to launch your career with one of the world's most ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

AlphaGraphics

Sales & Production Assistant

Austin, TX · On-site

$18 - $22/hr

This dynamic, entry-level hybrid position acts as a crucial bridge between our Inside Sales team ... Print Production & Technical Support (approx. 50%): * Equipment Operation: Learn to operate high ...

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Entry Level Technical Support information

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$15

$24

$48

How much do entry level technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level technical support in Austin, TX is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.16 per hour, depending on experience, location, and employer.

What is an entry level technical support?

An Entry Level Technical Support job involves assisting customers or end-users with troubleshooting and resolving technical issues related to products, software, or hardware. Individuals in this role typically respond to support tickets, phone calls, or emails to help users solve basic technical problems. They may also document issues, escalate complex problems to higher-level support, and provide guidance on using technology effectively. This position is ideal for those starting their careers in IT or customer service and often serves as a stepping stone to more advanced technical roles.

What are the key skills and qualifications needed to thrive as an entry level technical support professional, and why are they important?

To thrive as an Entry Level Technical Support professional, you need a basic understanding of computer systems, troubleshooting techniques, and a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (like Windows and macOS) is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills and qualities are crucial for providing timely, accurate support and ensuring user satisfaction in a technical environment.

What are some common challenges faced by entry level technical support professionals, and how can they be overcome?

Entry Level Technical Support professionals often encounter challenges such as handling a high volume of support tickets, dealing with frustrated customers, and troubleshooting unfamiliar technical issues. To overcome these challenges, it's important to develop strong communication skills, remain patient and empathetic, and seek guidance from team members or knowledge bases when encountering new problems. Many organizations also provide training and mentorship to help new hires build confidence and technical expertise, making it easier to handle complex or high-pressure situations over time.

How to get into entry level technical support with no experience?

Entry level technical support roles often require basic computer skills, problem-solving ability, and customer service experience. Candidates can improve their chances by gaining relevant certifications like CompTIA A+, building familiarity with common operating systems and troubleshooting tools, and demonstrating a willingness to learn through internships or volunteer work.

What are the most commonly searched types of Technical Support jobs in Austin, TX?

The most popular types of Technical Support jobs in Austin, TX are:

What are popular job titles related to Entry Level Technical Support jobs in Austin, TX?

For Entry Level Technical Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support jobs in Austin, TX look for?

The top searched job categories for Entry Level Technical Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Entry Level Technical Support jobs?

Cities near Austin, TX with the most Entry Level Technical Support job openings:

Entry Level Technical Support jobs near you
Infographic showing various Entry Level Technical Support job openings in Austin, TX as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,376 per year, or $24.2 per hour.

WI-MAP Project Engineer (Entry-Level)

Garver

Austin, TX

$66K - $87K/yr

Full-time

Re-posted 8 days ago

Garver rating

8.4

Company rating: 8.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

121st of 452 rated engineering

Job description

Garver is seeking an entry level water industry professional to join the Water Infrastructure Modeling, Analytics, and Planning (WI-MAP) Team as a Project Engineer for our developing national resource team specializing in planning and conceptual evaluations for water, wastewater, and reuse infrastructure.
The successful candidate will be responsible for the management and execution of the technical components of exciting water industry projects. With an opportunity to join an established engineering consulting firm that is rapidly growing throughout the United States, the successful candidate will help execute water and wastewater infrastructure projects, provide limited support to regional teams with marketing and business development, participate in industry activities and events, and develop their career as part of a growing national resource team. Specifically, responsibilities will include a variety of projects related to one or more of the following categories:
  • Water distribution systems, including hydraulic modeling, master planning, pumping and storage evaluations, water quality evaluations, and water loss studies;
  • Wastewater collection systems, including hydraulic modeling, master planning, rainfall-derived infiltration and inflow analyses, and lift station evaluations;
  • Water supply and integrated master planning, including evaluations of surface water supplies, ground water supplies, reuse, and water rights;
  • Water distribution and wastewater collection system asset management, including condition assessment, sanitary sewer evaluation studies, and capital planning;
  • Conveyance systems, including wire-to-water analysis, pumping optimization, and transient analysis
Responsibilities will vary in relative volume, and change over time, but will generally include:
  • Project Execution
  • Support conceptual planning studies as a Project Engineer
  • Efficiently execute workload to maintain project schedule and project financials
  • Consistently produce high-quality work products
  • Support development of materials for client workshops and present, as necessary, in client workshops
  • Communicate effectively with other WI-MAP staff at different office locations
  • Coordinate with regional team client service managers and project managers
  • Coordinate with Water Design Center personnel through design phases of projects
Qualified candidates must be capable of performing the following routine functions:
  • Display technical competency of water / wastewater engineering and civil engineering commensurate with experience level in the profession
  • Contribute to multiple projects concurrently
  • Be responsible for time management and work product quality
  • Complete assigned scope items within the allotted budget and schedule
  • Conduct written and oral project reporting for project managers, regional team client service managers, the WI-MAP team leader, and clients, as necessary. Reporting will include project status, upcoming milestones, project accounting, percent completes, progress reports, etc.
  • Contribute to preparation and execution of Project Management Plans and Quality Control Plans
  • Support internal and external project workshops
Requirements
  • Bachelor’s degree in civil or environmental engineering from an ABET accredited program
  • Strong communication skills
Preferred Skills
  • Master’s degree in civil or environmental engineering from an ABET accredited program
  • Registered as an Engineer-in-Training (EIT) or ability to become registered within six months of start of employment
  • Experience with hydraulic modeling software (e.g., Bentley WaterGEMS, Bentley SewerGEMS, Innovyze InfoWater, Innovyze InfoWorks ICM)
  • Strong technical background in hydraulics
  • Experience with ESRI ArcGIS
  • Experience with one of more of the main categories of work for the group outlined previously beyond university coursework
Grow with Us
Garver offers its employees programs such as company-paid professional memberships, company support for industry licenses and continuing education opportunities that foster a progressive atmosphere. Garver provides the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish projects. By offering highly competitive salary packages, attractive benefits, and a comprehensive wellness program; Garver walks the talk when it comes to work-life balance.
Founded in 1919, Garver is an employee-owned engineering, planning, and environmental services firm focused on aviation, transportation, buildings, federal, water and wastewater services; surveying; advisory services; and construction engineering and inspection. In the top 100 of Engineering News-Record’s Top 500 Design Firms list, with more than 1,400 employees, Garver provides an exceptional level of client service that reflects our people-first culture, which has achieved Zweig Group Best Firm to Work for Legacy Status. Learn how Garver invests in people and places they call home at GarverUSA.com.
Garver is committed to providing equal employment opportunities to all applicants and employees. Our employment practices are based upon an individual's capabilities and qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.

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