ZipRecruiter

Log In

2

Entry Level Technical Support Engineer Jobs in Santa Rosa, CA

GCX

Mechanical Engineer - Entry Level

Petaluma, CA · On-site

$75K - $85K/yr

Create and revise 3D CAD models, engineering drawings, and technical documentation using SolidWorks ... Support prototype, testing, verification, and documentation of designs. * Collaborate with cross ...

Best Buy

Custom Home Technical Specialist

Santa Rosa, CA · On-site

$26.10 - $40.53/hr

Repairs products in clients' systems and expedites exchanges, installation, and programming ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Psomas

Office Engineer / Field Engineer

Novato, CA · On-site

$40 - $51/hr

Office Engineer / Field Engineer Own Your Future at Psomas Join a 100% employee-owned firm built ... Technical Support & Interpretation- Assist with interpretation of plans and specifications to ...

Odoo

Junior Software Engineer

Sonoma, CA · On-site +1

$90K - $105K/yr

About the Role As a software engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross ...

Odoo

Junior Software Engineer

Santa Rosa, CA · On-site +1

$90K - $105K/yr

About the Role As a software engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Santa Rosa, CA

Entry Level Technical Support Engineer information

See Santa Rosa, CA salary details

$41K

$86.4K

$130.7K

How much do entry level technical support engineer jobs pay per year?

As of Jun 16, 2026, the average yearly pay for entry level technical support engineer in Santa Rosa, CA is $86,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $107,700.00 per year, depending on experience, location, and employer.

How to get into tech support with no experience?

Entry level technical support engineers can start by gaining basic knowledge of computer hardware, operating systems, and networking through online courses or certifications like CompTIA A+. Building strong communication skills and troubleshooting experience, even through volunteering or personal projects, can improve job prospects. Entry level roles often provide on-the-job training, making prior experience less critical for hiring.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

Is AI replacing tech support?

Entry Level Technical Support Engineers assist users with troubleshooting and resolving technical issues, often using diagnostic tools and customer communication skills. While AI automates some routine tasks, human support remains essential for complex problems, customer interaction, and personalized assistance. AI is seen as a complement rather than a complete replacement in tech support roles.

Is tech support an entry-level job?

Entry-level technical support engineer positions are typically designed for candidates with little to no professional experience in IT or customer service. These roles often require basic knowledge of computer hardware, software, and troubleshooting tools, and they serve as a starting point for a career in technical support or IT. Certifications like CompTIA A+ can be helpful for qualifying for such roles.

What is L1, L2, and L3 technical support?

In technical support roles, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, involving advanced troubleshooting, often by specialized engineers or developers, to fix complex or persistent issues.
What are the most commonly searched types of Technical Support Engineer jobs in Santa Rosa, CA? The most popular types of Technical Support Engineer jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Entry Level Technical Support Engineer jobs? Cities near Santa Rosa, CA with the most Entry Level Technical Support Engineer job openings:
Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Santa Rosa, CA as of June 2026, with employment types broken down into 3% As Needed, 47% Full Time, 47% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $86,408 per year, or $41.5 per hour.
IT Support Technician Intern - P1

IT Support Technician Intern - P1

iTradeNetwork, Inc.

Bodega Bay, CA • On-site

$17.75 - $23.75/hr

Other

Posted 20 days ago

Job description

JOB SUMMARY

We are seeking an entry-level Technical Support Analyst I who is eager to learn and grow within the Technical Support team at iTradeNetwork. Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. This role is based in one of our hub locations and reports to the hiring manager.

Key Responsibilities:
  • Provide technical support and troubleshooting for iTradeNetwork's supply chain platform.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Document support cases, resolutions, and knowledge base articles.
  • Collaborate with engineering and product teams to escalate and resolve complex issues.
  • Monitor system performance and proactively identify potential issues.
  • Contribute to the improvement of support processes, tools, and procedures.
  • Maintain up-to-date knowledge of iTradeNetwork's products and services.
  • Support customer onboarding and training as needed.
  • Participate in various other tasks and projects as needed.
What you'll need:
  • Bachelor's degree in a relevant field, or equivalent practical experience.
  • No previous professional experience required; internship or relevant academic project experience is a plus.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Excellent organizational skills with attention to detail.
  • Working knowledge of tools and technologies relevant to the role.
  • A team player with a commitment to getting things done.
  • Flexibility and ability to adapt in a changing environment.
  • Knowledge of food service or hospitality industry preferred.
  • Knowledge of supply chain systems and solutions preferred.
  • Always thinking customer first
Nice-to-Have Qualifications:
  • Experience in the food service, hospitality, or supply chain technology industry.
  • Familiarity with iTradeNetwork's products and platform.
  • Experience working in a SaaS or technology company environment.
  • Additional certifications or training relevant to the role.

Base Compensation: 

Apply