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Entry Level Technical Support Engineer Jobs in Santa Rosa, CA

Harnham

Research Engineer

Sonoma, CA · On-site

The environment is fast moving, highly technical, and designed for people who want real ownership ... Strong support for career progression as the team and platform scale * An in office culture in San ...

Harnham

Research Engineer

Santa Rosa, CA · On-site

The environment is fast moving, highly technical, and designed for people who want real ownership ... Strong support for career progression as the team and platform scale * An in office culture in San ...

US Navy

Nuclear Engineer

Woodacre, CA

$113K - $136K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Sonoma, CA

$110K - $132K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Cotati, CA

$109K - $130K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Sebastopol, CA

$109K - $130K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Novato, CA

$115K - $138K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Eldridge, CA

$110K - $132K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Occidental, CA

$122K - $146K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Geyserville, CA

$110K - $131K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Cloverdale, CA

$102K - $123K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Yountville, CA

$112K - $134K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

US Navy

Nuclear Engineer

Calistoga, CA

$112K - $134K/yr

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

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All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Santa Rosa, CA

Entry Level Technical Support Engineer information

See Santa Rosa, CA salary details

$41K

$86.4K

$130.7K

How much do entry level technical support engineer jobs pay per year?

As of Jun 16, 2026, the average yearly pay for entry level technical support engineer in Santa Rosa, CA is $86,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $107,700.00 per year, depending on experience, location, and employer.

How to get into tech support with no experience?

Entry level technical support engineers can start by gaining basic knowledge of computer hardware, operating systems, and networking through online courses or certifications like CompTIA A+. Building strong communication skills and troubleshooting experience, even through volunteering or personal projects, can improve job prospects. Entry level roles often provide on-the-job training, making prior experience less critical for hiring.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

Is AI replacing tech support?

Entry Level Technical Support Engineers assist users with troubleshooting and resolving technical issues, often using diagnostic tools and customer communication skills. While AI automates some routine tasks, human support remains essential for complex problems, customer interaction, and personalized assistance. AI is seen as a complement rather than a complete replacement in tech support roles.

Is tech support an entry-level job?

Entry-level technical support engineer positions are typically designed for candidates with little to no professional experience in IT or customer service. These roles often require basic knowledge of computer hardware, software, and troubleshooting tools, and they serve as a starting point for a career in technical support or IT. Certifications like CompTIA A+ can be helpful for qualifying for such roles.

What is L1, L2, and L3 technical support?

In technical support roles, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, involving advanced troubleshooting, often by specialized engineers or developers, to fix complex or persistent issues.
What are the most commonly searched types of Technical Support Engineer jobs in Santa Rosa, CA? The most popular types of Technical Support Engineer jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Entry Level Technical Support Engineer jobs? Cities near Santa Rosa, CA with the most Entry Level Technical Support Engineer job openings:
Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Santa Rosa, CA as of June 2026, with employment types broken down into 3% As Needed, 47% Full Time, 47% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $86,408 per year, or $41.5 per hour.
R&D Test Software Engineer

R&D Test Software Engineer

Keysight Technologies, Inc.

Santa Rosa, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Keysight Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

40th of 139 rated electronics manufacturers

Job description

Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
We are seeking an entry-level NPI Software & Test Process Engineer to support transitioning new electronic products into production by developing and improving software-driven test systems and manufacturing workflows. The role partners with hardware NPI, manufacturing, quality, and supply chain teams to create reliable, automated test processes and modernize test/workflow software using AI and automation.
Key responsibilities:
  • Develop, validate, and maintain production test software and automated test sequences for prototype and pre-production units.
  • Design and implement test frameworks, data collection/logging, and test result analysis tools to support high-volume manufacturing.
  • Create and update automated workflows and test applications (e.g., C#, Python, OpenTap, or other test frameworks).
  • Support integration of automated test equipment (ATE) and test fixtures; troubleshoot hardware-software interactions.
  • Implement workflow modernization initiatives leveraging AI/ML for anomaly detection, predictive maintenance, test optimization, and data-driven yield improvements.
  • Automate repetitive NPI tasks (build reports, data aggregation, regression testing) and integrate systems with PLM/MES/ERP where appropriate.
  • Participate in Design for Testability (DFT) and software requirements reviews; propose improvements to reduce test time and increase coverage.
  • Perform root-cause analysis of test failures and work with cross-functional teams to implement corrective actions.
  • Produce clear technical documentation: test procedures, software release notes, and validation reports.
  • Track NPI metrics, report project status, and support continuous improvement efforts.

Qualifications
Required:
  • Bachelor's degree in Computer Science, Electrical Engineering, Software Engineering, or related field.
  • Internship/co-op or project experience developing test software, automation scripts, or test frameworks.
  • Proficiency in at least one programming language used for test automation (Python strongly preferred; OpenTap, C#, or similar acceptable).
  • Familiarity with test equipment (multimeters, oscilloscopes, power supplies) and ATE concepts.
  • Basic understanding of electronics and PCB-level testing.
  • Experience with data collection, logging, and basic data analysis (pandas, NumPy, or similar).
  • Strong problem-solving skills and experience with debugging software/hardware integration issues.
  • Good communication and teamwork skills; ability to work in lab/production environments.

Preferred:
  • Experience applying AI/ML methods for anomaly detection, predictive maintenance, or yield optimization (e.g., scikit-learn, TensorFlow, PyTorch).
  • Experience with workflow automation tools or RPA platforms and integrating software with MES/PLM/ERP systems.
  • Familiarity with test frameworks (pytest, Robot Framework) and test equipment APIs (IVI, VISA).
  • Knowledge of version control (Git), CI/CD practices, and automated testing pipelines.
  • Understanding of manufacturing processes (SMT, ICT, functional test) and quality systems (ISO9001, Six Sigma basics).
  • Experience with time-series data analysis, dashboards (Grafana, Power BI), and telemetry pipelines.
  • Prior exposure to scripting for instrument control (PyVISA, nidaqmx) or ATE

Santa Rosa, CA: MIN $123,000.00 - MAX $148,000.00
Most offers will be between the minimum and the midpoint of the Salary Range listed above.
Visa Sponsorship:
Not available for this position. Candidates who now or at any point in the future require sponsorship (i.e. H1B Visa) will not be considered.
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits:
  • Medical, dental and vision
  • Health Savings Account
  • Health Care and Dependent Care Flexible Spending Accounts
  • Life, Accident, Disability insurance
  • Business Travel Accident and Business Travel Health
  • 401(k) Plan
  • Flexible Time Off, Paid Holidays
  • Paid Family Leave
  • Discounts, Perks
  • Tuition Reimbursement
  • Adoption Assistance
  • ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

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