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Entry Level Technical Support Engineer Jobs in Portland, OR

WSP

Structural Engineer

Lake Oswego, OR · Hybrid

... support of substation physical design and equipment layout. * Perform routine engineering functions and provide entry-level technical assistance on various design requirements. * Preparation of ...

WSP

Structural Engineer

Lake Oswego, OR · On-site

... support of substation physical design and equipment layout. * Perform routine engineering functions and provide entry-level technical assistance on various design requirements. * Preparation of ...

ISAT Total Support

Project Engineer

Portland, OR · On-site

$22 - $36/hr

... engineering expertise, manufacturing experience, and wholesale distribution. Since 1977, our ... Our dynamic team of over 700 professionals specializes in MEP support design, technical VDC ...

WSP

Substation Civil Engineer

Lake Oswego, OR · On-site

Perform routine engineering functions and provide entry-level technical assistance on various design requirements, operating strategies to account for the safety and functionality of end-users ...

WSP

Substation Civil Engineer

Lake Oswego, OR · On-site

Perform routine engineering functions and provide entry-level technical assistance on various design requirements, operating strategies to account for the safety and functionality of end-users ...

ISAT Total Support

Design Engineer

Portland, OR · On-site

Our dynamic team of over 700 professionals specializes in MEP support design, technical VDC ... to entry-level with strong aptitude) • Experience in non-structural seismic applications is a ...

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All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Portland, OR

Entry Level Technical Support Engineer information

See Portland, OR salary details

$39.8K

$83.8K

$126.7K

How much do entry level technical support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for entry level technical support engineer in Portland, OR is $83,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the most commonly searched types of Technical Support Engineer jobs in Portland, OR? The most popular types of Technical Support Engineer jobs in Portland, OR are:
What are popular job titles related to Entry Level Technical Support Engineer jobs in Portland, OR? For Entry Level Technical Support Engineer jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Engineer jobs in Portland, OR look for? The top searched job categories for Entry Level Technical Support Engineer jobs in Portland, OR are:
Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Portland, OR as of July 2026, with employment types broken down into 1% Locum Tenens, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $83,814 per year, or $40.3 per hour.

Senior Product Support Engineer

Biotronik

Lake Oswego, OR • On-site

Full-time

Posted 9 days ago

Job description

Senior Product Support Engineer
At BIOTRONIK Neuro, we're ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK's advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management: one that's not just implanted, but truly connected to the needs of patients and providers.
The Senior Advanced Product Support Engineer (in some organizations, also called Technical Services Engineer) will be part of a multidisciplinary team responsible for providing timely and accurate information and troubleshooting guidance related to the function of BIOTRONIK Neuro products, including implantable spinal cord stimulators, programming devices, accessories and remote monitoring services primarily to field personnel, and also directly to patients and healthcare professional customers.
A unique opportunity in the rapidly growing neuromodulation business unit for BIOTRONIK, this Senior Engineer will continue to build new workflows and internal reference infrastructure to grow the advanced product support service for the business unit. The Senior Engineer will work closely with other members of the Advanced Product Support team, including support from engineering development and product management. The Senior Engineer will train and mentor additional product support engineers in a growing team.
This position requires a dynamic and adaptive combination of skills, including: extensive experience directly working with neuromodulation patients and customers, experience working with R&D engineering tools, excellent customer service and communication skills, detail-oriented documentation, and vision for defining workflows and tools that support a scalable critical service function for the business unit.
While some background in engineering and medical device field is necessary, in-depth training will also be provided to ensure a high level of product understanding and proficiency in spinal cord stimulation and pain management.
This is a remote work position, reliant on time management and accountability.
Your Responsibilities
  • Efficiently and effectively answer written and oral technical inquiries regarding implantation, programming, device compatibility or any other topic related to BIOTRONIK spinal cord stimulators and accessories.
  • Troubleshoot and resolve clinical questions through direct consultation and/or interpretation of patient monitoring data and other factors.
  • Generate technical and training documentation from product specifications and other inputs from product development team.
  • Create internal reference documentation including establishing troubleshooting workflows for the team to follow.
  • Interact with existing software tools & drive improvements to tools for more efficient troubleshooting (e.g. reports, dashboards)
  • Log user feedback and report on product issues as input to product improvement triaging
  • Document complaints for FDA reporting requirements
  • Develop a high-level understanding of the neuromodulation industry to become a technical expert within the company

Additional functions as time allows may include:
  • Assist with root cause analysis of new issues
  • Assist R&D, product management, and training by piloting new releases prior to field launch
  • Develop and deliver technical presentations to internal and external customers
  • Occasional travel in the field to assist in person troubleshooting and customer explanations

Your Profile
  • Degree in engineering, computer science, or other technical field with equivalent experience
  • Experience handling high-pressure situations and de-escalations with positive outcomes in a customer service role
  • Experience in the healthcare field; medical device, active implantable devices, and particularly neurostimulators and pain management are a plus
  • Insight into the challenges faced by neuromodulation patients, implanting physicians, and field sales representatives
  • Previous experience with troubleshooting implanted neuromodulation devices
  • Clear verbal communicator with excellent interpersonal skills
  • Technical writing skills
  • Experience handling high-pressure situations and de-escalations with positive outcomes in a customer service role
  • Adaptable and problem-solving oriented
  • Initiative and drive to propose change and develop efficient processes & infrastructure related to technical troubleshooting
  • Ability to work in a very collaborative environment with teammates and with colleagues at all levels of the Company
  • Comfortable spending the majority of each day on the computer/phone working with a variety of professionals and multi-tasking
  • High level of accountability and exceptional time management skills to ensure support requirements are met
  • High degree of proficiency with a broad range of software tools and computers
  • Experience and familiarity with engineering-level tools

Preferred Education and Experience
  • Prior knowledge of active implantable devices, particularly spinal cord stimulators
  • Field experience in medical device clinical support
  • Ability to create scripts or other automation for data processing to improve troubleshooting workflows.

Travel Requirements:
  • Occasional travel will be necessary for training and field visits. Travel in the first year up to 20% with travel thereafter up to 15%.

Work Environment:
  • This job requires a distraction-free space for remote work that is quiet and conducive to customer facing phone calls. The space should also be suitable for video/audio meetings on Microsoft Teams or similar. The Technical Service Engineer will use a provided computer, cell phone, headset, and other office supplies to participate in a cloud-based support platform to answer calls and emails in accordance with their scheduled coverage hours.

Travel:
  • Occasional travel will be necessary for training and field visits. Travel in the first year up to 25% with travel thereafter up to 15%.

Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.
Location: Lake Oswego, OR | Working hours: Full-time | Type of contract: Undefined
Apply now under: www.biotronik.com/careers
Job ID: 61536 | BIOTRONIK NRO INC. | USA
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

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