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Entry Level Technical Support Engineer Jobs in Edison, NJ

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

... Support team providing technical support to all our US and European Education and Enterprise ... Work effectively with cross-functional teams to include Sales, Product, Engineering, Operations ...

... Support team providing technical support to all our US and European Education and Enterprise ... Work effectively with cross-functional teams to include Sales, Product, Engineering, Operations ...

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Showing results 21-40

Entry Level Technical Support Engineer information

See Edison, NJ salary details

$38.8K

$81.8K

$123.7K

How much do entry level technical support engineer jobs pay per year?

As of Jul 25, 2026, the average yearly pay for entry level technical support engineer in Edison, NJ is $81,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the most commonly searched types of Technical Support Engineer jobs in Edison, NJ? The most popular types of Technical Support Engineer jobs in Edison, NJ are:
What are popular job titles related to Entry Level Technical Support Engineer jobs in Edison, NJ? For Entry Level Technical Support Engineer jobs in Edison, NJ, the most frequently searched job titles are:
What cities near Edison, NJ are hiring for Entry Level Technical Support Engineer jobs? Cities near Edison, NJ with the most Entry Level Technical Support Engineer job openings:
Infographic showing various Entry Level Technical Support Engineer job openings in Edison, NJ as of July 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 3% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $81,818 per year, or $39.3 per hour.

Technical Support Engineer- USA

Scaleops

New York, NY • Remote

Full-time

Posted 19 days ago


Job description

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps’ platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.

The ScaleOps platform dynamically manages the application’s resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.

With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.

About The Role

As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You’ll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring problems are addressed within defined SLAs. You will collaborate closely with R&D, Customer Success, and Product to help improve the platform based on recurring customer issues.

What You Will Be Doing:

  • Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations.
  • Monitor internal customer issue alerts 24/7 and respond promptly.
  • Manage and own the ticketing system, ensuring timely updates and resolutions.
  • Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
  • Escalate issues to the appropriate teams with clear documentation, logs, and context.
  • Reproduce, investigate, and document bugs for R&D.
  • Maintain and expand the support knowledge base.
  • Identify and communicate recurring issues to drive product improvements.



Requirements:
  • Strong, hands-on Kubernetes troubleshooting experience (kubectl, Helm, networking).
  • Familiarity with cloud-native environments, including EKS, GKE, AKS, IAM, and cloud networking concepts.
  • Proven ability to work under pressure while maintaining clear and concise communication.
  • Detail-oriented and SLA-driven mindset.
  • Prior experience supporting technical platforms in production environments.