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Entry Level Technical Support Engineer Jobs in Edison, NJ

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

incident.io Ltd

Technical Support Engineer

New York, NY · On-site

$150K - $200K/yr

You'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. * Delivering a world-class customer experience for inbound ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Blacksmith Software Inc

Technical Support Engineer

New York, NY · On-site

$160K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build out the foundations for Technical Support Engineering best practice, with a view to building out a team in the future. You're a good fit if you * Have experience as an early Technical Support ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

  • Medical

  • Retirement

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Botify

Technical Support Engineer

Manhattan, NY · On-site

  • Medical

  • Retirement

Role Overview The Technical Support Engineer position is key to customer happiness at Botify. You'll be the main point of contact for technical requests from customers as well as Botify's internal ...

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You deliver an 11-star experience to every single customer, regardless of their plan or what they pay.

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Onit, Inc

Technical Support Engineer - Level 2

New York, NY · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Engineer - Level 2 Pro4ia is a global technology services company, providing solutions and expertise as a trusted technology partner. We apply our enterprise-level project ...

ScaleOps

Technical Support Engineer- USA

New York, NY · On-site +1

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Amplitude

Technical Support Engineer (Statsig)

New York, NY · On-site

  • Medical

  • Dental

  • Vision

As a Technical Support Engineer , you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge ...

Scaleops

Technical Support Engineer- USA

New York, NY · Remote

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Glean

Designated Technical Support Engineer

New York, NY · On-site

$120K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every ...

Glean

Designated Technical Support Engineer

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every ...

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

... Support team providing technical support to all our US and European Education and Enterprise ... Work effectively with cross-functional teams to include Sales, Product, Engineering, Operations ...

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

... Support team providing technical support to all our US and European Education and Enterprise ... Work effectively with cross-functional teams to include Sales, Product, Engineering, Operations ...

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All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Edison, NJ

Entry Level Technical Support Engineer information

See Edison, NJ salary details

$38.8K

$81.8K

$123.7K

How much do entry level technical support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for entry level technical support engineer in Edison, NJ is $81,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Edison, NJ?

The most popular types of Technical Support Engineer jobs in Edison, NJ are:

What job categories do people searching Entry Level Technical Support Engineer jobs in Edison, NJ look for?

The top searched job categories for Entry Level Technical Support Engineer jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Entry Level Technical Support Engineer jobs?

Cities near Edison, NJ with the most Entry Level Technical Support Engineer job openings:

Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,818 per year, or $39.3 per hour.

Technical Support Engineer

Medidata Solutions

Iselin, NJ • On-site

$79K - $106K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 29 days ago

Job description

Location: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata.
About the Team:
The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while regularly updating internal and/or external customers. The Technical Support Engineer will handle work requests directly, or solicit assistance from the core engineering teams within the R&D team for non-known issues/defect reporting. They would also identify application defects, then test and document them for the core engineering teams to fix as part of the product. The Technical Support Engineer is a seasoned analyst who has a proven record of customer satisfaction, a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the previous support teams.
Responsibilities:
  • Provide support for internal and external customers
  • Manage work requests that describe particular issues, software bugs or customer problems
  • Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
  • Provide general process analysis and make recommendations for improvements
  • Participate in weekly (and occasional weekend) on-call rotations for off-hours important issues escalation
  • Participate in taking calls (during business hours) from VIP customers for urgent issues
  • Distinguish between application database, operating system, network, and hardware problems and properly take ownership of issues through to resolution
  • Present complex technical information to non-technical audiences
  • Provide accurate and complete problem resolution documentation for future reference and management reporting
  • Take part in the creation and maintenance of knowledge base data
  • Continually increase subject matter knowledge on Medidata products
  • Interact with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
  • Reproduce technical problems, debug systems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients
  • Experience using Incident Management and/or Project Management software
  • Experience with multiple integrated software products/services
  • Ability to query/modify data using SQL scripts
  • Experience with working with customers to resolve complex issues in a professional manner
  • Finding innovative workarounds to issues
  • Knowledge of other programming languages: Ruby, Javascript, etc
  • Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or any API/REST client
  • Team Working skills
Qualifications:
  • Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
  • Basic experience with Ruby and HTML code
  • Experience with API/web services
  • SQL training/work experience
  • Basic experience with C#, Javascript, Visual Studio and ASP.NET
Note: This role is a hybrid, 3d/week onsite role, positioned out of either our NYC or Iselin, NJ office.
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
The salary range for positions that will be physically based in the NYC Metro Area is $79,500-$106,000.
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
We will accept applications on an ongoing basis until we fill the position.
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