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Entry Level Technical Support Engineer Jobs in Cumming, GA

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

$60 - $80/hr

The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This ...

Salesforce, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$100 - $125/hr

Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.* 2+ years of experience in technical support, software engineering, or related customer ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$80 - $100/hr

... technical support or system administration role in a networking/security company or equivalent education * Bachelor's degree in computer science, Software Engineering or related field, or an ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · Hybrid

... technical support or system administration role in a networking/security company or equivalent education * Bachelor's degree in computer science, Software Engineering or related field, or an ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

... technical support or system administration role in a networking/security company or equivalent education * Bachelor's degree in computer science, Software Engineering or related field, or an ...

Fortinet

Technical Support Engineer

Atlanta, GA · Hybrid

... technical support or system administration role in a networking/security company or equivalent education * Bachelor's degree in computer science, Software Engineering or related field, or an ...

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Technical Support Engineer I

Duluth, GA · Remote

Description We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical challenges. This contact center position focuses on system-level problem-solving, applying ...

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Technical Support Engineer I

Duluth, GA · Remote

Description We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical challenges. This contact center position focuses on system-level problem-solving, applying ...

Verathon Inc

Technical Support Engineer I

Duluth, GA · On-site

$60 - $80/hr

We're seeking a Technical Support Engineer I who thrives on solving complex, hands‑on technical challenges. This contact center position focuses on system‑level problem‑solving, applying ...

IPA: Innovative Product Achievements

Be Seen First

Technical Support Engineer I

Duluth, GA · Remote

Description We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical challenges. This contact center position focuses on system-level problem-solving, applying ...

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All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Cumming, GA

Entry Level Technical Support Engineer information

See Cumming, GA salary details

$33.5K

$70.5K

$106.6K

How much do entry level technical support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for entry level technical support engineer in Cumming, GA is $70,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $87,900.00 per year, depending on experience, location, and employer.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What are popular job titles related to Entry Level Technical Support Engineer jobs in Cumming, GA?

For Entry Level Technical Support Engineer jobs in Cumming, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Engineer jobs in Cumming, GA look for?

The top searched job categories for Entry Level Technical Support Engineer jobs in Cumming, GA are:

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Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Cumming, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $70,503 per year, or $33.9 per hour.

Technical Support Engineer

Fortinet, Inc.

Atlanta, GA • On-site

$88K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Provide direct technical support and troubleshooting for Fortinet's wireless and switching products via web and telephone channels.

  • Collect, analyze, and recommend changes based on configuration information, network data, and packet trace analysis, and reproduce customer environments in lab settings.

  • Manage customer cases by following up, escalating issues as needed, and communicating effectively until case closure.

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Must be authorized to work in the U.S. without sponsorship.

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $88,000 -$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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