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Remote Desktop Support Engineer Jobs in Cumming, GA

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to ...

CNR Technologies

Senior Systems Engineer

Woodstock, GA · Remote

$80K - $110K/yr

Coordinate remote troubleshooting efforts during critical incidents and high-priority support ... DHCP * DNS * Remote Desktop Services (RDS) * Group Policy * Certificate Services * Strong ...

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Technical Support Engineer I

Duluth, GA · Remote

Description We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on ... Perform remote diagnostics on electromechanical, PLC-controlled, and motor-driven systems used in ...

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Technical Support Engineer I

Duluth, GA · Remote

Description We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on ... Perform remote diagnostics on electromechanical, PLC-controlled, and motor-driven systems used in ...

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Technical Support Engineer I

Duluth, GA · Remote

Description We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on ... Perform remote diagnostics on electromechanical, PLC-controlled, and motor-driven systems used in ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in ... Qualifications * 3-5 years of experience in IT support, help desk, desktop support, or a related ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Cumming, GA

Remote Desktop Support Engineer information

See Cumming, GA salary details

$9

$24

$40

How much do remote desktop support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote desktop support engineer in Cumming, GA is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.45 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Cumming, GA as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,091 per year, or $24.1 per hour.

Support engineer-gen AI on w2 remote

Sidram Technologies

Atlanta, GA • Remote

Contractor

Re-posted 17 days ago

Job description

Role: Support Engineer – GenAI Agents & MCP Servers

Contract

Location: Remote

Job Description:
 

Key Responsibilities

  • Develop, maintain, and support AI agents for enterprise automation and workflow orchestration.
  • Build, configure, and troubleshoot MCP servers and custom tools for LLM-based applications.
  • Integrate agents with enterprise systems using REST APIs, webhooks, and backend services.
  • Monitor system performance, logs, and tool interactions to ensure high availability.

 

Required Skills

  • Strong experience in Python for tool and agent development.
  • Hands-on knowledge of MCP framework, tool schema design, and server creation.
  • Understanding of LLM agent frameworks (LangChain, Semantic Kernel, LlamaIndex).
  • Experience with API integration, JSON schemas, and backend services.
  • Familiarity with Docker, basic DevOps, and deployment processes.
  • Good troubleshooting skills and ability to work directly with customers onsite.
  • Strong communication and problem-solving skills.