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Entry Level Technical Support Engineer Jobs in Cumming, GA

Supermicro

Technical Support Associate

Atlanta, GA · On-site

$70K - $100K/yr

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Supermicro is looking for a stellar Technical Support Associate to support our ...

Socket.dev

Technical Support Specialist

Atlanta, GA · On-site

$60 - $80/hr

Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued * 1-3 years of experience in a customer service or technical support capacity * 1-3 years of ...

New

Pearly

Technical Support Specialist

Atlanta, GA · Remote

$60K - $75K/yr

Work with engineering over time to build internal tooling and processes that reduce recurring ... Support Platform & Process Building * Assist with technical setup of integrations and payments for ...

Geotab

Technical Support Specialist

Atlanta, GA · On-site

As a Technical Support Specialist, your key area of responsibility will be troubleshooting and ... programming languages and big data applications, proven problem-solving abilities, and the ...

Kiongroup

Software Engineer - Tech Support

Atlanta, GA · On-site

$65K - $105K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

Kiongroup

Software Engineer - Tech Support

Atlanta, GA

$65K - $105K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

ABB

VFD Technical Support Specialist

Lilburn, GA · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...

WSP

Entry Level Substation Structural Engineer

Duluth, GA · On-site

$60 - $80/hr

WSP is currently initiating a search for an Entry Level Substation Structural Engineer for our ... Support project structural leads with reporting requirements and technical coordination. * Complete ...

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All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Cumming, GA

Entry Level Technical Support Engineer information

See Cumming, GA salary details

$33.5K

$70.5K

$106.6K

How much do entry level technical support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for entry level technical support engineer in Cumming, GA is $70,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $87,900.00 per year, depending on experience, location, and employer.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What are popular job titles related to Entry Level Technical Support Engineer jobs in Cumming, GA?

For Entry Level Technical Support Engineer jobs in Cumming, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Engineer jobs in Cumming, GA look for?

The top searched job categories for Entry Level Technical Support Engineer jobs in Cumming, GA are:

What cities near Cumming, GA are hiring for Entry Level Technical Support Engineer jobs?

Cities near Cumming, GA with the most Entry Level Technical Support Engineer job openings:

Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Cumming, GA as of September 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $70,503 per year, or $33.9 per hour.

Technical Support Associate

Atlanta, GA • On-site

Supermicro
Computer and Peripheral Equipment Manufacturing • 1 - 5K employees
Learn more about Supermicroexternal

$70K - $100K/yr

Other

Re-posted 26 days ago

Job description

Job Req ID: 28790
About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
* Provide technical support over phone and/or web to customers on hardware and software issues
* Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
* Determine requirements and/or root cause of technical issues by working with customers
* Answer inquiries by clarifying desired information; researching, locating, and providing information
* Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
* Fulfill requests by clarifying desired information; completing transactions; forwarding requests
* Ensure escalation situations are managed and corrected quickly and professionally
* Drive customer satisfaction through service excellence
* Work with other engineers, account managers and developers
* Provide and contribute information such as fault triage and training materials
* Attend and complete all required training and certification exams
* Learn to be proficient in service and repair of all systems (current, new, and updates)

Qualifications:

* Knowledge of x86 architecture
* Knowledge of server management tools: IPMI and command line tools
* Knowledge of OS - Linux or Windows
* Knowledge of server logs and OS logs
* Knowledge of Network architecture
* Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
* Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
* Experience in talking with customers to defuse situations

Salary Range

$70,500 - $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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