ZipRecruiter

Log In

2

Entry Level Technical Support Analyst Jobs in Irving, TX

Procom Services

Technical Support Analyst

Plano, TX · On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

CCS Horizon

Be Seen First

Technical Support Analyst

Plano, TX · On-site

$65K - $120K/yr

Candidate Requirements: - Bachelor of Science degree with 2 years of related technical experience *or* 5 years+ experience in an IT support discipline. - Minimum of 3 years experience with Windows ...

Veteran-friendly

Urgent

CCS Horizon

Be Seen First

Technical Support Analyst

Plano, TX · On-site

$65K - $120K/yr

Candidate Requirements: - Bachelor of Science degree with 2 years of related technical experience *or* 5 years+ experience in an IT support discipline. - Minimum of 3 years experience with Windows ...

Veteran-friendly

Urgent

Motorola

Technical Support Analyst (Hybrid)

Allen, TX · Hybrid

$50K - $58K/yr

As a Technical Support Analyst, you will play a key role in our mission by delivering rapid, dynamic support for critical video security products, including Video Management Systems, cameras, servers ...

Motorola

Technical Support Analyst (Hybrid)

Allen, TX · Hybrid

$52K - $59K/yr

Join our global technical support organization as a Technical Support Analyst, where you will help to provide tier-one and tier-two troubleshooting for our Avigilon Alta Video and Access solutions.

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst JobsEntry Level Technical Support Analyst Jobs in Irving, TX

Entry Level Technical Support Analyst information

See Irving, TX salary details

$14

$26

$41

How much do entry level technical support analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level technical support analyst in Irving, TX is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $30.00 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Irving, TX?

The most popular types of Technical Support Analyst jobs in Irving, TX are:

What cities near Irving, TX are hiring for Entry Level Technical Support Analyst jobs?

Cities near Irving, TX with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Analyst- Entry Level

Real Floors

Irving, TX

$19 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Provides technical support to employees via phone and email to resolve technical problems using a ticketing system.

  • Creates, maintains, and terminates user accounts within various business systems and manages equipment configuration and deployment for users.

  • Supports and troubleshoots hardware and software issues, including network connectivity, system configuration, and equipment support.

Real Floors rating

6.0

Company rating: 6.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

40th of 55 rated home improvement suppliers and fitters

Job description

JOB TITLE: Technical Support Analyst
REPORTS TO: Director, Information Technology
LOCATION: 11110 Goodnight Lane Suite 100 Dallas, TX 75229 - On site- Required
JOB TYPE: Full-Time | Monday – Friday | 8:00am-5:00pm
COMPANY OVERVIEW:
We are the largest wholesale flooring company in North America and have been named a Top Workplace for 10 years in a row! With amazing benefits and family like culture, our company is now the largest multi-family flooring provider in North America. We value our employees and provide awesome benefits, and a positive work environment!
JOB OVERVIEW:
The Technical Support Analyst will deliver prompt and efficient technical assistance to our nationwide team of over 900 employees. In this role, the Technical Support Analyst will demonstrate commitment to customer service by actively listening to employees' concerns, utilizing a solid technical background to diagnose and resolve issues, and adeptly managing shifting priorities. Proficiency in articulating technical solutions with clarity, patience, and support is crucial for fostering effective collaboration within the team.
RESPONSIBILITIES:
  • Offers technical support to company employees through phone and email systems to solve general technical problems through a ticketing system.
  • Creates, maintains and terminates user accounts within Active Directory, Google Apps, CommandLink, DocStar and other business systems.
  • Troubleshoots and resolves network connectivity issues such as printing/scanning, LAN, WAN, wireless, VPN, and Remote Desktop issues.
  • Configures and ships equipment for new users, or for users due for an upgrade.
  • Terminates users, removes and backs up local data, and ensures that equipment is returned or reassigned.
  • Maintains the IT inventory system.
  • Provides on-site and remote support for the company’s technology equipment, including but not limited to: laptops, desktops, monitors, docking stations, network printers, copiers, scanners, VOIP phones, postage machines and projectors.
  • Supports software applications including, but not limited to: Windows, Google Apps, RFMS, DocStar, Google Chrome, Internet Explorer, Microsoft Office, Adobe, Remote Desktop, internal applications and mobile devices (Apple, Android).
  • Collaborates within the IT team, as well as with company leaders on special projects.
  • Provides emergency support during an on-call schedule covering weekends and weekday evenings.
  • Establishes and maintains positive working relationships with employees across the organization, departments, and locations. Functions as an effective member of the IT team, assisting co- workers as needed and learning from colleagues and supervisors.
  • Supports the goals of the IT department. Participates in special assignments and activities as required or approved; demonstrates initiative in the interest of the organization.
  • Upholds the values and culture of the company. Demonstrates professionalism and integrity and conducts oneself in a manner that reflects favorably on the organization.
  • Maintains confidentiality of company information and follows procedures for any disclosure.
  • Adheres to all applicable state insurance regulation requirements and other applicable laws, regulations, and standards.
  • Other duties as assigned by management.
QUALIFICATIONS:
  • 6+ months of entry-level IT support, customer service, or tech-adjacent experience
  • Experience using ticketing systems and providing end-user support via remote desktop software
  • Basic hands-on familiarity with PC hardware and setup
  • Intermediate knowledge of Google Workspace and Microsoft Office
  • Familiarity with system imaging or software deployment solutions
  • Strong interpersonal and customer service skills
  • Ability to work effectively in a team environment while working independently with minimal supervision
  • Strong troubleshooting and problem-solving skills to diagnose technical issues
  • Preferred (Optional): 2-year technical degree or Microsoft / CompTIA certifications
AMAZING BENEFITS:
⭐ Paid Time Off (PTO)
⭐ Paid Holidays
⭐ FREE Life amp; Disability Insurance
⭐ Health Care Insurance - Company pays most of the cost!
⭐ Dental amp; Vision Care Insurance options
⭐ Retirement 401(k) + GENEROUS company match
⭐ Annual Bonus Potential
⭐ Fitness Membership Reimbursement
⭐ Employee Referral Bonus Program
⭐ More!
Real Floors: We Live “Got-Your-Back-Ability” Every Day!

NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.
Real Floors, Inc. amp; Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

What Real Floors employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply