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Entry Level Technical Support Analyst Jobs in Georgia

i3 Verticals

Software Support Analyst I

Temple, GA · On-site

Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Temple, GA TRAVEL: 5-10% travel ... Provide front-line technical support for our proprietary software applications via phone, email and ...

RELX

Technical Support Specialist

Alpharetta, GA

$44K - $74K/yr

Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR ... Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR ... Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Identify recurring issues, perform root cause analysis, and contribute to continuous improvement ... technical support, application support, or IT support role, preferably in the AEC, BIM, or ...

Kiongroup

Technical Support Associate

Atlanta, GA · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

RELX Group plc

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR ... Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of ...

Kiongroup

Technical Support Associate

Atlanta, GA · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kiongroup

Controls Engineer Technical Support

Atlanta, GA · On-site

$65K - $140K/yr

Case analysis to determine if there are systemic issues in Dematic's supplied equipment to include ... Handle escalated cases from entry-level support and collaborate with Experts for complex problems.

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Entry Level Technical Support Analyst information

See Georgia salary details

$12

$23

$36

How much do entry level technical support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level technical support analyst in Georgia is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.39 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

Entry Level Technical Support Analyst jobs near you
Infographic showing various Entry Level Technical Support Analyst job openings in Georgia as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 60% In-person, 20% Hybrid, and 20% Remote job distribution, with an average salary of $48,364 per year, or $23.3 per hour.

Application Support Specialist

AbleForce

East Point, GA • On-site

Other

Posted 10 days ago

Job description

Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both people and technology, who can troubleshoot common application issues while delivering clear, professional support.
Main Duties & Responsibilities:
- Monitor, triage, and resolve application support tickets.
- Assist users with access, configuration, workflow, and system issues.
- Reproduce and document software problems.
- Escalate defects and complex issues to Engineering or DevOps.
- Review application logs and other diagnostic information.
- Maintain support documentation and knowledge-base articles.
- Communicate ticket status and resolutions clearly to users.
Skills & Requirements:
- 1+ year of experience in application support, technical support, service desk, or a similar role.
- The highest level of customer service and communication skills.
- Ability to troubleshoot software issues methodically.
- Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or similar.
- Ability to work independently and collaborate with technical teams.
- Experience with ASP.NET, SQL Server, IIS application logs, APIs, cloud platforms, or internally developed software is highly preferred.
Location and Schedule:
This position is available for fully remote work for highly qualified candidates. An East Coast location is not required; however, the role must provide coverage during Eastern Time business hours. Candidates located on the West Coast should be comfortable starting their workday earlier to maintain sufficient overlap with East Coast users and team members.
tags: technical support engineer, technical support analyst, tech support engineer, tech support analyst, application support engineer, helpdesk engineer, help desk engineer

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