Customer Support Analyst Overview: As an analyst, you will be responsible for enhancing each ... technical and business knowledge in all assigned applications, as well as support processes and ...
Customer Support Analyst Overview: As an analyst, you will be responsible for enhancing each ... technical and business knowledge in all assigned applications, as well as support processes and ...
Customer Support Analyst Overview: As an analyst, you will be responsible for enhancing each ... Stays current on technical and business knowledge in all assigned applications, as well as support ...
Customer Support Analyst Overview: As an analyst, you will be responsible for enhancing each ... Stays current on technical and business knowledge in all assigned applications, as well as support ...
Ministry Brands is looking for a Quality Analyst, Technical Support to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments ...
Ministry Brands is looking for a Quality Analyst, Technical Support to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments ...
Leverage your strong analytical skills to diagnose and resolve technical problems efficiently, ensuring clients receive timely and effective support. Make proactive calls to clients to check in ...
Leverage your strong analytical skills to diagnose and resolve technical problems efficiently, ensuring clients receive timely and effective support. Make proactive calls to clients to check in ...
In this position, you will provide expert assistance to clients facing technical challenges related ... the Support Analyst position at PlayOn. As a member of our team, you will work alongside ...
Quick apply
In this position, you will provide expert assistance to clients facing technical challenges related ... the Support Analyst position at PlayOn. As a member of our team, you will work alongside ...
Support Analyst
Chamblee, GA · On-site
In this position, you will provide expert assistance to clients facing technical challenges related ... the Support Analyst position at PlayOn. As a member of our team, you will work alongside ...
Support Analyst
Chamblee, GA · On-site
In this position, you will provide expert assistance to clients facing technical challenges related ... the Support Analyst position at PlayOn. As a member of our team, you will work alongside ...
ADP is hiring a Technical Support Analyst. * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...
ADP is hiring a Technical Support Analyst. * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...
ADP is hiring a Technical Support Analyst. * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...
ADP is hiring a Technical Support Analyst. * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...
Software Support Analyst I
Temple, GA · Remote
Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Temple, GA TRAVEL: 5-10% travel ... Provide front-line technical support for our proprietary software applications via phone, email and ...
Software Support Analyst I
Temple, GA · Remote
Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Temple, GA TRAVEL: 5-10% travel ... Provide front-line technical support for our proprietary software applications via phone, email and ...
Software Support Analyst I
Temple, GA · On-site
Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Temple, GA TRAVEL: 5-10% travel ... Provide front-line technical support for our proprietary software applications via phone, email and ...
Software Support Analyst I
Temple, GA · On-site
Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Temple, GA TRAVEL: 5-10% travel ... Provide front-line technical support for our proprietary software applications via phone, email and ...
Support Analyst
Atlanta, GA · On-site
Within the first 90 days, complete Support's technical and functional onboarding program and ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Support Analyst
Atlanta, GA · On-site
Within the first 90 days, complete Support's technical and functional onboarding program and ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Support Analyst
Atlanta, GA · On-site
Overview This role sits at the center of PowerPlan's customer experience, combining technical ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
Support Analyst
Atlanta, GA · On-site
Overview This role sits at the center of PowerPlan's customer experience, combining technical ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
This is an entry-level role, ideal for early-career professionals or recent graduates who are eager ... Logical, analytical mindset with effective problem-solving abilities * Eagerness to learn and grow ...
This is an entry-level role, ideal for early-career professionals or recent graduates who are eager ... Logical, analytical mindset with effective problem-solving abilities * Eagerness to learn and grow ...
Overview This role sits at the center of PowerPlan's customer experience, combining technical ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
Overview This role sits at the center of PowerPlan's customer experience, combining technical ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
Technical Support Associate
Atlanta, GA · On-site
Responsibilities Job Duty 1 - Investigate and resolve entry level audio-visual problems in ... analyze, repair and document resolution details or escalate problems to the next level Job Duty 5 - ...
New
Technical Support Associate
Atlanta, GA · On-site
Responsibilities Job Duty 1 - Investigate and resolve entry level audio-visual problems in ... analyze, repair and document resolution details or escalate problems to the next level Job Duty 5 - ...
New
Technical Support Specialist
Alpharetta, GA · On-site
$44K - $74K/yr
Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR ... Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of ...
Technical Support Specialist
Alpharetta, GA · On-site
$44K - $74K/yr
Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR ... Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of ...
End User Support Analyst
Atlanta, GA · On-site
F2Onsite is seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta. The role involves delivering desktop support, troubleshooting issues, and managing hardware ...
End User Support Analyst
Atlanta, GA · On-site
F2Onsite is seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta. The role involves delivering desktop support, troubleshooting issues, and managing hardware ...
Client Support Analyst I
Duluth, GA · On-site
Greater Atlanta Area About the Role LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented ...
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Client Support Analyst I
Duluth, GA · On-site
Greater Atlanta Area About the Role LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented ...
Greater Atlanta Area About the Role LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented ...
Greater Atlanta Area About the Role LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented ...
Client Support Analyst I
Duluth, GA · On-site
Greater Atlanta Area About the Role LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented ...
Client Support Analyst I
Duluth, GA · On-site
Greater Atlanta Area About the Role LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented ...
Entry Level Technical Support Analyst information
See Georgia salary details
$12.99 - $15.15
9% of jobs
$15.15 - $17.31
12% of jobs
$17.92 is the 25th percentile. Wages below this are outliers.
$17.31 - $19.47
16% of jobs
The median wage is $21.05 / hr.
$19.47 - $21.63
18% of jobs
$21.63 - $23.79
12% of jobs
$25.46 is the 75th percentile. Wages above this are outliers.
$23.79 - $25.94
11% of jobs
$25.94 - $28.10
10% of jobs
$28.10 - $30.26
6% of jobs
$30.26 - $32.42
3% of jobs
$32.42 - $34.58
1% of jobs
$34.58 - $36.74
2% of jobs
$12
$23
$36
How much do entry level technical support analyst jobs pay per hour?
As of Jul 20, 2026, the average hourly pay for entry level technical support analyst in Georgia is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.39 per hour, depending on experience, location, and employer.
What does an Entry Level Technical Support Analyst do?
An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.
What are some common challenges an Entry Level Technical Support Analyst might face during their first few months on the job?
Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.
What jobs pay $700 a day?
Entry Level Technical Support Analysts typically do not earn $700 a day; such high daily rates are more common in specialized or freelance IT consulting, project management, or contract roles requiring advanced skills and certifications. Most entry-level support positions pay hourly wages, with higher daily earnings possible through overtime or contract work, but reaching $700 daily usually involves more senior or specialized positions.
Is AI replacing tech support?
AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, entry-level technical support analysts are still essential for handling complex problems, customer interactions, and tasks requiring human judgment and communication skills. AI tools can augment support roles but are unlikely to fully replace human support staff in the near future.
What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Analyst, and why are they important?
To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.
How to get into IT support with no experience?
Entry-level technical support analyst roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and developing familiarity with common tools such as ticketing systems can improve chances; internships or volunteering can also provide practical experience.
Is tech support an entry-level job?
Entry-level technical support analyst positions are typically designed for individuals with minimal professional experience and often require basic knowledge of computer systems, troubleshooting skills, and customer service. These roles usually offer on-the-job training and may require certifications such as CompTIA A+ to demonstrate foundational skills.
What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?
| Aspect | Entry Level Technical Support Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; certifications like CompTIA A+ often preferred | High school diploma or equivalent; certifications like CompTIA A+ often preferred |
| Work Environment | Corporate IT departments, tech support centers, remote support | Help desks, call centers, on-site support roles |
| Employer & Industry Usage | Used across various industries including tech, finance, healthcare | Common in IT service providers, large organizations, retail |
Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.
Contractor
Re-posted 29 days ago
Job description
Company Description
Greetings!
Hope you are doing well!!
This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client I found your resume on a job board and your profile seems to be a match for the position. We are the primary vendor with this client. Please find the job details below. For more details, you can reach me at 609-246-2390 and please send your updated resume.
Job Description
Qualifications
Job Title: Customer Support Analyst
Location: Lawrenceville, GA 30043
Duration: 06 months.
Description:
Shift/Hours: Training 9-6 for 8 weeks and then 11-8
Job Description: Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with client. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding client's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional client products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
• Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
• Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
• Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
• Assists customers in gaining the most value from their Sage products and services.
• Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
• Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
• Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
• Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
• Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.
Let me know if you are interested in this position.
Additional Information
All your informat
Vikas Jalodiya
Direct: (609)-246-2390
Greetings!
Hope you are doing well!!
This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client I found your resume on a job board and your profile seems to be a match for the position. We are the primary vendor with this client. Please find the job details below. For more details, you can reach me at 609-246-2390 and please send your updated resume.
Job Description
Qualifications
Job Title: Customer Support Analyst
Location: Lawrenceville, GA 30043
Duration: 06 months.
Description:
Shift/Hours: Training 9-6 for 8 weeks and then 11-8
Job Description: Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with client. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding client's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional client products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
• Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
• Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
• Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
• Assists customers in gaining the most value from their Sage products and services.
• Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
• Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
• Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
• Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
• Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.
Let me know if you are interested in this position.
Additional Information
All your informat
Vikas Jalodiya
Direct: (609)-246-2390
About Vertisystem
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
201 - 500 Employees
Headquarters location
Fremont, CA, US
Year founded
2007