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Entry Level Technical Support Analyst Jobs in Georgia

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Fortinet

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Kiongroup

Controls Engineer Technical Support

Atlanta, GA · On-site

$65K - $140K/yr

Case analysis to determine if there are systemic issues in Dematic's supplied equipment to include ... Handle escalated cases from entry-level support and collaborate with Experts for complex problems.

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Kiongroup

Controls Engineer Technical Support

Atlanta, GA · On-site

$65K - $140K/yr

Case analysis to determine if there are systemic issues in Dematic's supplied equipment to include ... Handle escalated cases from entry-level support and collaborate with Experts for complex problems.

Robert Half

IT Support Analyst

Brunswick, GA · On-site

We are looking for an experienced IT Support Analyst to join a collaborative technology team in ... The role combines day-to-day user support with broader technical ownership, including system ...

Fortinet

Technical Support Specialist

Atlanta, GA

Recommend corrective actions based on analysis of collected information * Provide Customer ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet

Technical Support Engineer

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Collection, analysis and change recommendations of configuration information * Collection and ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Collection, analysis and change recommendations of configuration information * Collection and ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Collection, analysis and change recommendations of configuration information * Collection and ...

Georgia

Business Support Analyst 2

Atlanta, GA · Hybrid

Business Support Analyst 2 Agency: Department of Human Services Job Requisition ID: JR0000003490 ... technical support to a team of trainers, instructional designers and their managers. Partners with ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

Contribute to internal documentation, including root cause analysis write-ups, known issue tracking ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

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Entry Level Technical Support Analyst information

See Georgia salary details

$12

$23

$36

How much do entry level technical support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level technical support analyst in Georgia is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.39 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Georgia?

The most popular types of Technical Support Analyst jobs in Georgia are:

Entry Level Technical Support Analyst jobs near you
Infographic showing various Entry Level Technical Support Analyst job openings in Georgia as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 60% In-person, 20% Hybrid, and 20% Remote job distribution, with an average salary of $48,364 per year, or $23.3 per hour.

Technical Support Engineer

Fortinet, Inc.

Atlanta, GA • On-site

$88K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 hours ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Must be authorized to work in the U.S. without sponsorship.

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $88,000 -$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Apply