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Entry Level Tech Support Jobs in New York (NOW HIRING)

Dore Partnership

Technology Associate

Manhattan, NY · On-site

This is an entry-level role providing hands-on experience across IT support, systems administration, and internal technology operations within a fast-paced professional services environment. You will ...

Hudson Partnership CMO

IT Part-time Paid Intern

Secaucus, NJ · On-site

$15.25 - $20.25/hr

Chief Information Officer Job Summary The IT Intern is an entry-level, internship opportunity ... End-User Support: Provide technical support to employees for hardware, software, and network ...

Hadronts

Entry Level Java developer

Jersey City, NJ

As your technology partner we utilize our great experience and expertise in industry of information ... Perform data analysis to support internal and external project needs. Design basic programs for ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

This is not an entry-level position. You bring at least five years of hands-on support experience ... Showroom Technology Support (Primary Focus) • Serve as the escalation point for showroom ...

tilebar11

IT Help Desk - Showrooms

New York, NY

This is not an entry-level position. You bring at least five years of hands-on support experience ... Showroom Technology Support (Primary Focus) • Serve as the escalation point for showroom ...

Highline Residential

Be Seen First

Luxury Real Estate Agent

New York, NY · On-site

$100K - $1M/yr

... leads, technology, training, and support to help you succeed. * Past or current real estate ... showing and negotiating. * Entry Level Program: 2 year mentorship under a top producer

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All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in New York

Entry Level Tech Support information

See New York salary details

$29.5K

$47.6K

$72.2K

How much do entry level tech support jobs pay per year?

As of Aug 10, 2026, the average yearly pay for entry level tech support in New York is $47,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $51,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through internships, volunteering, or personal projects can improve your chances. Strong communication skills and a willingness to learn are also important for entry-level candidates.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.
What are the most commonly searched types of Tech Support jobs in New York? The most popular types of Tech Support jobs in New York are:
What are popular job titles related to Entry Level Tech Support jobs in New York? For Entry Level Tech Support jobs in New York, the most frequently searched job titles are:
What job categories do people searching Entry Level Tech Support jobs in New York look for? The top searched job categories for Entry Level Tech Support jobs in New York are:
What cities in New York are hiring for Entry Level Tech Support jobs? Cities in New York with the most Entry Level Tech Support job openings:
Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,569 per year, or $22.9 per hour.

Software Support Technician (Entry Level)

Celerant Tech

Iselin, NJ • On-site

Full-time

Re-posted 16 days ago

Job description

Description:

Software Support Technician - Entry Level Iselin New Jersey

Software Support Technician- Entry Level



WHO WE ARE:


Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.


Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at www.celerant.com.


The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills.



RESPONSIBILITIES:


- Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues.

- Log all incidents into the department call tracking system as per departmental standards.

- Assist in the creation of knowledge base articles as they pertain to the present and future environment

- Work on unresolved issues from evening and weekend shifts.

- Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc.

- Support Implementation/Training Team with any customer issues.



SKILL REQUIREMENTS:


- BA or equivalent degree in Computer Science, Information Technology, or related

field.

- Basic SQL knowledge preferred.

- Relational database experience is a plus.








Requirements:

RESPONSIBILITIES:


- Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues.

- Log all incidents into the department call tracking system as per departmental standards.

- Assist in the creation of knowledge base articles as they pertain to the present and future environment

- Work on unresolved issues from evening and weekend shifts.

- Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc.

- Support Implementation/Training Team with any customer issues.



SKILL REQUIREMENTS:


- BA or equivalent degree in Computer Science, Information Technology, or related

field.

- Basic SQL knowledge preferred.

- Relational database experience is a plus.