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Entry Level Support Jobs in Graham, NC (NOW HIRING)

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Entry Level Support information

See Graham, NC salary details

$9

$14

$21

How much do entry level support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level support in Graham, NC is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $16.44 per hour, depending on experience, location, and employer.

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Graham, NC?

The most popular types of Support jobs in Graham, NC are:

What cities near Graham, NC are hiring for Entry Level Support jobs?

Cities near Graham, NC with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Graham, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $31,080 per year, or $14.9 per hour.

Entry Level Engineers/Scientists/Chemists/Technicians

ERG

Research Triangle Park, NC • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 25 days ago

Job description

ERG is a research and consulting firm that provides a wide range of support to federal, state, and commercial clients. ERG offers multidisciplinary teams with nationally recognized skills in engineering, science, economics, public health, informational technology, and communications. We hire people with the best minds and then provide them with a vibrant and flexible environment in which to develop their careers. The qualified individual must be highly motivated with the skills to prioritize, perform, and communicate effectively in a fast-paced environment. 

ERG is hiring enthusiastic and highly motivated entry-level engineers, scientists, chemists, and technicians to provide technical support in the development, design, and execution of research projects for the U.S. EPA’s Office of Research and Development. Research activities may include decontamination and consequence management research; development and validation of measurement methods; source emission characterization and data collection; studies in atmospheric sciences, physical, chemical, biological, toxicological, and human and ecological exposure; development, evaluation, and application of air quality simulation modeling in the Fluid Modeling Facility/Meteorological Wind Tunnel; and other related research initiatives. Work will involve specialized laboratories and machine shops, including fabrication machine shops, metrology laboratories, and other analytical and microbiological laboratories.
 
As an entry-level professional, you will play an integral role in designing, developing, and optimizing solutions while executing technical projects. This is an excellent opportunity for recent graduates or early-career professionals to gain hands-on experience while collaborating with seasoned experts. The ideal candidate will have a strong technical foundation, excellent problem-solving abilities, and the capability to work effectively across teams to drive innovation. You will also provide input to senior staff in preparing work plans, quality assurance project plans (QAPPs), health and safety plans, and reports for projects performed by ERG.
 
Job Description:
  • Assist in designing, developing, and testing new processes or experiments under the guidance of senior engineers, scientists, or technicians
  • Support the preparation of technical reports, data analysis, and project documentation
  • Troubleshoot, maintain, calibrate, and repair laboratory and field equipment
  • Execute technical projects under the direction of senior staff
  • Collaborate with cross-functional teams to develop and implement innovative engineering or scientific solutions
  • Follow all safety protocols and requirements in laboratory and field settings, ensuring compliance with company policies
  • Contribute to ongoing projects by collecting data, performing tests, and compiling results
  • Assist in preparing project plans, schedules, and materials needed for project execution
  • Present technical findings, project progress, and results under the guidance of senior staff to leadership, clients, or at conferences as appropriate
  • Work closely with senior staff to gain hands-on exposure to project management, design processes, and technical problem-solving
Qualifications and Skills:
  • B.S. degree in Environmental, Mechanical, or Chemical Engineering, Chemistry, Physics, Biology, Environmental Science, or a related field
  • Relevant experience in lieu of a degree will be considered
  • Strong analytical, mechanical, and problem-solving skills
  • Demonstrated aptitude and interest in science, technical work, mechanical equipment, chemistry, and air quality
  • Hands-on experience in a laboratory, technical setting, or engineering project (academic or professional)
  • Experience in mechanical work, laboratory research, or field science preferred
  • Knowledge of EPA source test methods/procedures, air quality or emissions monitoring equipment, and related techniques preferred
  • Ability to travel as needed for field projects across the country
  • Ability to pass background checks and initial and random drug screenings
  • Commercial Driver’s License (CDL) preferred, or equivalent experience hauling trailers over long distances
ERG offers competitive salaries and excellent benefits, including health and dental insurance, life insurance, long-term disability, educational benefits, FSAs, a generous 401k plan, profit sharing, an EAP, 11-20 paid vacation days per year, 10 paid holidays per year, 56 hours or more of sick leave (based on the state you work in) per year (pro-rated for part-time) and more. The salary range for all positions depends on the years and type of experience. 
  
ERG is an equal opportunity employer and complies with all applicable EEOC regulations. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual preference, national origin, disability, or status as a protected veteran.  
   
Please be aware, the only authentic corporate domain for ERG is https://www.erg.com.  ERG may, on occasion, screen applicants via telephone or video interviews via Skype, Teams, GoToMeeting, or another type of video platform. However, any candidate extended a job offer might be asked to meet in person with an ERG employee before providing confidential personal information associated with new employment. 
  
If you’re a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access ERG’s online application process as a result of your disability. To request accommodation, please contact Human Resources via email at Resumes-Lex@erg.com or call (781) 674-7293. 
  
ERG fosters a friendly, flexible work environment. ERGers are dedicated to serving clients who are committed to making the world a better place. We promote and recognize principles of fairness and respect in the work we do, the partnerships we foster, and the culture we value both within and outside of our organization.