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The Health and Wellness Coach provides services to Veterans seeking self-directed, lasting changes aligned with their values. They provide support that promotes health and enhances well-being. They work with individuals to identify their motivation for change, determine goals for their work together, develop sustainable action steps toward achieving short- and long-term goals, implementing action plans, and assess progress and to adjust plans as needed.
Qualifications:Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education and/or Experience:

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in behavioral or social science or related disciplines appropriate to the position.
OR
Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR
Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

• Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• Certification: Candidates must be currently certified by the National Board for Health and Wellness Coaching (NBHWC). Non-certified applicants who otherwise meet the eligibility requirements for certification, may be given a temporary appointment as Health and Wellness Coach under the authority of 38 U.S.C. 7405(c)(2). NOTE: If currently certified, please provide copy of your certification in your application packet.
• English Language Proficiency: Health and Wellness Coach candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403 (f).

Grade Determinations: In addition to the basic requirements, the following criteria must be met when determining the grade of candidates.
GS-07Experience: None beyond the basic requirements. In addition to the experience above, the candidate must demonstrate the following KSAs:

• Knowledge of health and wellness coaching processes and techniques.
• Ability to promote positive lifestyle choices.
• Ability to effectively communicate in writing through a variety of modalities.
• Ability to effectively communicate verbally/non-verbally.

Assignment. Employees at this grade level serve in a entry-level developmental position. At the entry grade, Health and Wellness Coaches are responsible for providing basic health coaching by conducting interventions using one-on-one, couple or group modalities in outpatient and inpatient settings using multiple formats (face-to-face, telephone, virtual, etc.) in order to reduce or eliminate high-risk behaviors while increasing/promoting a positive lifestyle (habits and behaviors) resulting in increased well-being. Employees at this grade are closely supervised and competency in progressively complex tasks is monitored by the supervisor. Health and Wellness Coaches facilitate development of personalized health plans focused on behavioral interventions based on current scientific knowledge and research. Health and Wellness Coaches equip and empower individuals to live their lives to the fullest by improving quality of life across the lifespan that reduces risk for chronic disease, reverses or slows progression of chronic disease and increases the sense of well-being at the end of life. These plans include person-centered customized goals, action steps and interventions developed by the individual and include input from other members of the health care team. Health and Wellness Coaches must communicate proactively and effectively both orally and in writing.
GS-09:Experience: One year of creditable experience equivalent to the next lower grade. In addition to the experience above, the candidate must demonstrate the following KSAs:

• Knowledge of current research literature related to health and wellness, including behaviors that promote a healthy lifestyle and well-being.
• Skill in using health and wellness coaching techniques to promote positive behavior change using one-on-one, couple or group modalities.
• Skill in exercising effective interpersonal communication techniques to develop and maintain strong interpersonal relationships.
• Ability to assist the client in developing a comprehensive personalized health plan based on a patient's action-oriented goals.
• Ability to identify resources internal and external to the organization that are necessary for achieving patient overall health and well-being goals.
• Ability to use information technology (IT) equipment and various/emerging technologies to carry out work responsibilities.
• Ability to document patient information using appropriate systems.

Assignment. Employees at this grade level serve at the full performance level. Health and Wellness Coaches use behavioral change theories (e.g., motivational interview and trans-theoretical model) and tools to assist individuals in the process of health coaching. They provide interventions that promote health and wellness and enhance well-being (i.e., what matters to the individual), improve health related outcomes, reduce likelihood of inpatient admission and improve quality of life across the continuum of care in all settings. Health and Wellness Coaches foster an environment that equips and empowers each individual to develop and fully engage in a lifestyle management plan. Health and Wellness Coaches facilitate the development of personalized health plans that emphasize self-care in combination with conventional treatment plans that include individualized intervention strategies to help the client use existing skills and develop new ones to enhance success. Health and Wellness Coaches provide information on the relationship between lifestyle and health outcomes, exploring behaviors that increase the risk of developing or worsening chronic disease and those that reduce the likelihood of chronic illness. They are responsible for guiding individuals to learn about available support tools and resources outside of healthcare (e.g., social determinants of health) in the community that assist in attainment of goals. Health and Wellness Coaches contact eligible participants for enrollment and explain the health coaching process. They develop and distribute locally approved health education materials based on national guidance to patients and family members that are in line with the patient's personalized health plan. Health and Wellness Coaches are responsible for conducting outreach activities directly to potential participants and internal and external referral sources informing them of available programs and services. They coordinate care with patients' treatment providers including primary care, specialty care and mental health to ensure identified goals are aligned with the overall plan of care around what matters most to the individual. They provide health coaching support to multidisciplinary groups whose purpose is to address specific health and well-being goals or metrics in both the inpatient and outpatient setting. At this level, Health and Wellness Coaches develop individualized health and wellness group curriculum and/or provide input into curriculum developed by higher-level management. They use applicable IT equipment, systems and software to maintain accurate, complete, current and confidential medical records in accordance with accepted standards. Health and Wellness Coaches at this level may assist with data management analyses, special studies and reports for use by management for budget preparation, workload projections and quality assurance and usage reviews. Health and Wellness Coaches participate in quality improvement projects and refine information for comprehensive reports addressing elements such as patient reported outcome measures, work measurement, trend analysis, efficiency, effectiveness and productivity.Education:IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Employment Type: OTHER