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Entry Level Service Desk Jobs in Matawan, NJ (NOW HIRING)

NRI North America

Network Engineer

Brooklyn, NY · On-site

$70K - $90K/yr

... service desk. This person will proactively work with senior members of the Managed Services ... Have or working toward entry level certifications, e.g. CCNA, Azure Fundamentals, etc. * Experience ...

Royale Company

Concierge NYC

New York, NY · On-site

$16 - $20/hr

This position is an entry level position, so no front desk experience is necessary, however we do look for proven customer service experience. Our company is constantly growing and acquiring new ...

Royale Company

Concierge Attendant

New York, NY · On-site

$17 - $20/hr

This position is an entry level position, so no front desk experience is necessary, however we do look for proven customer service experience. Our company is constantly growing and acquiring new ...

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Entry Level Service Desk information

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How much do entry level service desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level service desk in Matawan, NJ is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.57 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions often do not require prior experience, but candidates typically need strong communication skills, basic computer knowledge, and sometimes relevant certifications like CompTIA A+. Employers may provide on-the-job training to develop technical skills and familiarity with ticketing systems and remote support tools.

What are the most commonly searched types of Service Desk jobs in Matawan, NJ?

The most popular types of Service Desk jobs in Matawan, NJ are:

What cities near Matawan, NJ are hiring for Entry Level Service Desk jobs?

Cities near Matawan, NJ with the most Entry Level Service Desk job openings:

Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Matawan, NJ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $43,563 per year, or $20.9 per hour.

Network Engineer

NRI North America

Brooklyn, NY • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

The Network Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. This person will proactively work with senior members of the Managed Services practice to provide exceptional support for our managed client portfolio.
Responsibilities
  • React and resolve cases submitted or automatically alerted by monitoring tools.
  • Troubleshoot basic issues and provide solution options and recommendations.
  • Perform minor software upgrades on network infrastructure.
  • Conduct proactive performance assessments of clients' network environments, identifying opportunities for optimization and improvement.
  • Aid other team members in the resolution of cases within the scope of the skillset.
  • Assist with information gathering and reporting to either clients or Client Success Managers.
  • Collaborate with senior engineers to escalate issues as needed.
  • Develop, maintain, and update technical knowledge base articles.
  • Interact with clients on an as needed basis through virtual meetings, phone calls, email, or messaging.
  • Collaboration with peers across Managed Services practice.
  • Participate in on-call rotation.
  • After-hours / weekend work may be required.

Required Knowledge, Skills, and Abilities
  • 1 -3 years in Cisco or other network related environments.
  • Accountability to drive resolution to completion.
  • Familiarity with Cisco networking equipment and technologies, including routers, switches, and firewalls.
  • Strong problem-solving skills, attention to detail and sense of ownership.
  • Experience working for an MSP.
  • Advanced degree or relevant certifications in Information Technology, or a related field are a plus.
  • Have or working toward entry level certifications, e.g. CCNA, Azure Fundamentals, etc.
  • Experience navigating ticketing systems, e.g. Service Now.
  • Experience using monitoring tools, e.g. Logic Monitor.

$70,000 - $90,000 a year
In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You'll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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