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Entry Level Service Desk Jobs in Madison, AL (NOW HIRING)

ISP Technician

Huntsville, AL · On-site

$15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Showing results 21-24

Entry Level Service Desk information

See Madison, AL salary details

$7

$18

$34

How much do entry level service desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level service desk in Madison, AL is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $21.35 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions often do not require prior experience, but candidates typically need strong communication skills, basic computer knowledge, and sometimes relevant certifications like CompTIA A+. Employers may provide on-the-job training to develop technical skills and familiarity with ticketing systems and remote support tools.

What are the most commonly searched types of Service Desk jobs in Madison, AL?

The most popular types of Service Desk jobs in Madison, AL are:

What cities near Madison, AL are hiring for Entry Level Service Desk jobs?

Cities near Madison, AL with the most Entry Level Service Desk job openings:

Infographic showing various Entry Level Service Desk job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,776 per year, or $18.2 per hour.

Structural Design Engineer 04207 LBYD

North Wind Group

Huntsville, AL • On-site

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 15 days ago


Job description

Location: Huntsville, Alabama
Title: Structural Design Engineer
Schedule (FT/PT): Regular Full Time
Travel Required: Yes (0-25%)

Large Firm Expertise, Small Firm Responsiveness has become a staple across our company and is present in the work we do on a daily basis. LBYD provides civil and structural engineering services for a wide variety of commercial and industrial projects across the country. LBYD's history dates back to 1973. LBYD joined forces with North Wind Group in 2020. Quality design and exceptional service is at the heart of our culture; consistently exceeding expectations allows us to build lasting relationships with our clients and our employees. Driven by our core values of Integrity, Responsiveness, Exceptional Service, and a Can Do Attitude, we approach our role within all projects with professionalism and a team mentality.

POSITION PURPOSE:
The Design Engineer (DE) is an entry-level engineering position. The DE is required to have passed or is preparing to take the Fundamentals of Engineering (FE) Exam.
The Design Engineer works in a collaborative team environment under the supervision of senior engineers. The Design Engineer performs routine engineering assignments requiring knowledge and application of basic engineering principles to complete project requirements. They are assigned specific tasks on a project, and are expected to use their education, intelligence and critical thinking to perform job responsibilities. The DE will learn the different aspects of a project and learn how to complete tasks required to assemble a set of plans.

DUTIES AND RESPONSIBILITIES:

  • Perform structural design calculations, interpreting building codes
  • Documenting all project communications
  • Instructing BIM Modelers how to turn designs into completed structural drawings
  • Assist in structural engineering evaluations, reports, analyses and designs for existing and new facilities and other related opportunities
  • Participate in site visits
  • Review of contractor's submittals
  • Review shop drawing submittals and request for information
  • Research and identify governing criteria, codes, guides, and best practices
  • Work under the supervision of project managers, senior structural designers, and other senior-level team members
  • May be asked to travel to out-of-town/state assignments
  • Work alongside functional departments to fulfill corporate needs
  • Adheres to LBYD Corporate Values

MINIMUM QUALIFICATIONS:

Education and Experience:

  • Bachelor's Degree in Civil Engineering w/ Structural Focus or related undergraduate degree.
  • 0-2 years' experience
  • Required to have passed or is preparing to take the Fundamentals of Engineering (FE) Exam.


Skills and Abilities:

Preferred Non-Technical Skills:

  • Listening and following directions
  • Self-motivated and process-driven
  • Critical thinking
  • Communicates well
  • Can Do Attitude
  • Ability to adapt to changes

Preferred Technical Skills:

  • Basic understanding of Revit
  • Proficient use of Engineering Design Software
  • Basic knowledge of engineering design principles and methods
  • Basic knowledge of construction and constructability practices and principles 

PREFERRED QUALIFICATIONS:

  • FE License

PHYSICAL DEMANDS:
Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body, involves sitting most of the time, but may involve walking or standing for brief periods of time

WORKING ENVIRONMENT:
Indoors at desk.

REASONABLE ACCOMODATION:
North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis.  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance. 

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information NW collects and for what purpose. The Employee Privacy Notice can be accessed here: https://northwindgrp.com/wp-com .


North Wind Group logo

About North Wind Group

Sourced by ZipRecruiter

North Wind Group is a renowned engineering, construction, environmental, and technical services firm based in Idaho Falls, ID, United States. This U.S owned firm, with its robust portfolio, offers a wide range of services including, but not limited to, infrastructure, waste management, remediation, environmental, and construction services. North Wind Group was established in 1997 and since then, it has expanded its operations across the United States, becoming a national provider of high-quality, cost-effective technical and engineering solutions. The company's core values express its commitment to safety, integrity, customer service, innovation, and teamwork, which are all critical to its mission of delivering innovative and sustainable solutions aimed to protect the environment and improve the lives of communities.

Industry

Government relations and lobbying services

Company size

501 - 1,000 Employees

Headquarters location

Idaho Falls, ID, US

Year founded

1997

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