Entry Level Service Desk Jobs in Frederick, MD (NOW HIRING)

At Maslow Media Group, we power the people behind the work. As a national workforce solutions partner, we connect high-performing creative, technical, and professional talent with organizations across industries - including media and entertainment, technology, corporate enterprises, agencies, nonprofits, government contractors, and emerging growth companies. For more than three decades, Maslow has operated at the intersection of talent strategy and execution, delivering scalable staffing solutions, workforce management, and operational support that enable companies to move faster and perform at a higher level. We combine industry expertise with disciplined execution, helping our clients build agile teams while providing meaningful opportunities for the professionals we represent.

Location: Remote
Time Zone: Central Time Zone Preferred
Compensation: $18.00-$25.00 per hour

This is a full-time contract opportunity

About the Opportunity

Our client is seeking a Cash Analyst to support cash and accounts receivable operations. This position will be responsible for processing customer payments, researching and resolving payment discrepancies, maintaining accurate account records, and supporting timely and accurate cash application.

This is an entry-level opportunity with full training provided. The ideal candidate is detail-oriented, organized, analytical, and customer-service oriented, with the ability to work independently while managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Process, verify, and accurately post customer payments to the appropriate accounts.
• Run and monitor unallocated payment investigations.
• Research and resolve payment discrepancies and customer payment claims.
• Manage internal and external payment-related inquiries.
• Reconcile bank deposits and accounts receivable reports.
• Maintain accurate and up-to-date customer account records.
• Investigate account activity and identify discrepancies requiring resolution.
• Work with customers and internal teams to understand and resolve payment-related concerns.
• Utilize ERP and mainframe systems to process transactions and maintain account information.
• Apply critical thinking and problem-solving skills to resolve customer inquiries.
• Utilize technology and process automation to improve efficiency and accuracy.
• Follow established processes and procedures.
• Support SOX compliance, internal audits, and business controls.
• Meet established accuracy, productivity, and deadline expectations.
• Perform other duties as assigned.

Qualifications & Skills

Education

• Associate or Bachelor's degree in Accounting, Finance, Business, or a related field preferred.

Experience

• 0-1 year of relevant experience preferred.
• Entry-level candidates with a strong willingness to learn are encouraged to apply.
• Full training will be provided.

Technical Skills

• Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
• Familiarity with ERP and/or mainframe systems preferred.
• Familiarity with CRM tools is a plus.
• Strong data-entry skills and attention to accuracy.
• Basic understanding of accounting principles and financial processes.
• Ability to learn new systems, technology, and processes.

Core Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Customer service mindset.
• Ability to research issues and identify appropriate solutions.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced environment.
• Willingness to learn and adapt to new processes and technology.

Remote Work Requirements

• Have reliable internet access.
• Have a professional and distraction-free remote work environment.
• Adhere to a clean desk policy.
• Have a working camera for virtual meetings and collaboration.
• Be available to work during Central Time Zone hours. Central Time Zone candidates are preferred.

What We're Looking For

We're looking for someone who is accurate, dependable, analytical, and eager to learn. The successful candidate will be comfortable working with financial data and systems, communicating with customers and internal teams, and investigating issues to find practical solutions.

This is a great opportunity for someone early in their accounting, finance, or business career who wants to build experience in cash application, accounts receivable, financial systems, and business operations.

What's in it for you:

Once you join our team, you would get the opportunity to work with experienced leaders who provide the tools and training necessary for you to contribute to the continued success of our client's organization. In addition, our comprehensive and competitive benefits program is designed to support the health, financial well-being, and work-life balance of our employees. Eligible team members have access to multiple medical plan options, along with dental and vision coverage which include the options to choose either a Health Savings Account (HSA) or a Health Reimbursement Account (HRA) to help manage healthcare costs. In addition, we offer a Flexible Spending Account (FSA) for commuter transit costs to set aside funds on a pre-tax basis. We also provide company-sponsored life and disability insurance to protect employees and their families, as well as voluntary benefit options for additional financial security. To support long-term financial planning, employees may participate in our 401(k) retirement savings plan and time out of the office programs such as paid holidays, vacation and sick leave, reinforcing our commitment to flexibility, wellness, and sustainable career growth.

At Maslow, we are committed to equitable and market-aligned compensation practices. The salary range provided represents the good-faith compensation band we anticipate for this role at the time of posting.

Individual compensation within this range will be determined based on a comprehensive evaluation of factors including, but not limited to: relevant education, professional experience, demonstrated competencies, technical expertise, certifications, scope of responsibility, geographic considerations, applicable regulatory requirements, and overall business needs.

We take a holistic approach to compensation, ensuring alignment with both market benchmarks and internal equity.

For assistance with applying or questions about this position, please reach out to our team at Jobs@maslowmedia.com.

If this is not the perfect position for you, please join our talent pool and be one of the first to know of new opportunities as they are posted.