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Entry Level Service Desk Jobs in Alabama (NOW HIRING)

D.R. Horton

Receptionist

Huntsville, AL · On-site

$15 - $19.75/hr

... entry-level and first time move-up markets ... The Company also provides mortgage financing and title services for homebuyers through its mortgage ...

DR Horton

Receptionist

Huntsville, AL · On-site

$15.50 - $20.50/hr

... entry-level and first time move-up markets ... The Company also provides mortgage financing and title services for homebuyers through its mortgage ...

The EOSYS Group, Inc.

NEXT Co-op Engineer

Decatur, AL · On-site

As a leader in providing industrial automation and integration services, we offer stimulating ... Successful completion of entry-level/ introductory engineering coursework. * Full-time academic ...

EOSYS Group

NEXT Co-op Engineer

Decatur, AL · On-site

As a leader in providing industrial automation and integration services, we offer stimulating ... Successful completion of entry-level/ introductory engineering coursework. * Full-time academic ...

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Entry Level Service Desk information

See Alabama salary details

$7

$18

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How much do entry level service desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level service desk in Alabama is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $21.59 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions often do not require prior experience, but candidates typically need strong communication skills, basic computer knowledge, and sometimes relevant certifications like CompTIA A+. Employers may provide on-the-job training to develop technical skills and familiarity with ticketing systems and remote support tools.

What are the most commonly searched types of Service Desk jobs in Alabama?

The most popular types of Service Desk jobs in Alabama are:

What cities in Alabama are hiring for Entry Level Service Desk jobs?

Cities in Alabama with the most Entry Level Service Desk job openings:

Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,215 per year, or $18.4 per hour.

Receptionist

D.R. Horton

Huntsville, AL • On-site

$15 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

34th of 80 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

D.R. Horton, Inc. is currently looking for a Receptionist for their Main Office/Office Services Department. The right candidate will represent the company in a professional manner while answering the phone, directing callers and greeting customers.

The hire date for this position will likely be in mid to late October 2026.

Essential Duties and Responsibilities

  • Answer all incoming calls in a timely and professional manner.
  • Route calls to the appropriate department or individual. Assist callers with general questions
  • Greet and announce office visitors
  • Retrieve and distribute messages from general delivery voicemail
  • Receive, open, date stamp and distribute all US Mail.
  • Post all outgoing US Mail. Replenish postage meter when funds are low
  • Maintain neat appearance of lobby, reception desk, kitchen and conference rooms
  • Provide administrative support to various departments as needed* *

*Education and/or Experience * High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

· Medical, Dental and Vision · 401(K) · Employee Stock Purchase Plan · Flex Spending Accounts · Life & Disability Insurance · Vacation, Sick, Personal Time and Company Holidays · Multiple Voluntary and Company provided Benefits*/**/*

/Build YOUR future with D.R. Horton, America’s Builder. /**/#WeBuildPeopleToo*///*

_ _/**/

Job: *Administrative

Organization: *Home Builder

Title: Receptionist

Location: AL-Huntsville

Requisition ID: 2603773

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