Client Discovery Specialist (Technical Communications)
Location: Hybrid 3 days a week, onsite (East Palo Alto)
Type: Full-Time
Compensation: $85K - $110K
Weโre looking for a Client Discovery Specialist (Technical Communications) who can connect with highly technical founders, CEOs, and executives across industries such as AI, SaaS, Fintech, Healthtech, and more. Your mission is to lead in-depth intake interviews that uncover each clientโs personal and professional story, tone, and content goals and translate that into structured insights that our AI systems and content team can use to generate authentic, personalized content. The insights you gather will directly inform how Blazelโs AI and LLM tools create tailored content for each client; your work essentially becomes the โpromptโ that guides the AI to speak in their unique voice. This is a handsโon, clientโfacing role at the intersection of technology, storytelling, and product innovation.
Responsibilities
- Conduct in-depth intake interviews with clients to understand their background, professional focus, communication goals, tone, and preferred writing style.
- Capture and translate highly technical concepts from fields such as AI, software development, fintech, healthtech, and more into usable creative and technical prompts for our AI content generation tools.
- Collaborate closely with Blazelโs content and AI engineering teams to ensure the generated content reflects each clientโs authentic voice and expertise.
- Develop, document, and continuously refine a scalable client discovery process that enables consistent data capture and highโquality outputs from our AI and LLM tools and systems.
- Identify opportunities for thought leadership and highly engaging topics aligned with each clientโs brand, industry trends, and desired content.
- Maintain detailed notes, structured interview data, and feedback in internal systems to help train and improve Blazelโs AI content models.
- Provide feedback to the AI and engineering teams on prompt design, tone modeling, writing styles, and content generation results.
- Contribute to shaping Blazelโs growing client experience framework and best practices for future hires.
Qualifications
- Background or education in Computer Science, Engineering, Data Science, or a related technical field, or professional experience communicating complex technical concepts. Education or Research experience is great as well!
- Deep familiarity with at least one major technical domain โ AI, SaaS, Fintech, or Healthtech.
- Proven ability to confidently hold and guide technical conversations/discussions.
- Experience in technical writing, research, product marketing, technical content strategy, or technical documentation.
- Strong interviewing, listening, and synthesis skills; you can distill technical conversations into structured insights and creative prompts.
- Excellent written and verbal communication skills.
- Comfortable in a fastโmoving startup environment where adaptability, creativity, and initiative are key.
Seniority Level: Entry level
Employment Type: Full-time
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