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Entry Level Remote Customer Service Jobs in Minnesota

Blu Dot

Customer Service Specialist

Minneapolis, MN · On-site +1

$17.75 - $23.50/hr

Customer Service Specialist REPORTS TO: Customer Service Manager JOB CLASSIFICATION: Salary/Non ... full-time remote work available) *Everyone's welcome to our party! Blu Dot always welcomes ...

Liveops

Remote Spanish Bilingual Customer Service

Mankato, MN · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Cigna

$15.50 - $21/hr

The Call Center Customer Service Representative represents the company, and our people make all the difference in our success. RESPONSIBILITIES Answer inbound calls from members, providers, and ...

The Misch Group

Personal Lines CSR

Alexandria, MN · Remote

Description This is a remote role in Minnesota but the right candidate will need to travel to ... The Personal Lines CSR provides complete support for our Personal Lines Department with expertise ...

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All JobsCustomer Service JobsEntry Level Remote Customer Service JobsEntry Level Remote Customer Service Jobs in Minnesota

Entry Level Remote Customer Service information

What is an entry level remote customer service?

An entry level remote customer service job involves assisting customers with their inquiries, concerns, or problems through phone, email, chat, or other online platforms, all while working from home or another remote location. These roles typically require good communication skills, basic computer proficiency, and a willingness to help others. Entry level means that little to no prior experience is needed, as employers often provide training for new hires. Remote customer service jobs offer flexibility and the opportunity to work for companies across different industries without needing to commute.

What are the key skills and qualifications needed to thrive as an entry level remote customer service representative?

To thrive as an Entry Level Remote Customer Service Representative, you need solid communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and basic office applications is typically required. Patience, active listening, and a positive attitude help you build rapport and effectively resolve customer issues remotely. These skills and qualities are essential for delivering excellent service, ensuring customer satisfaction, and maintaining efficiency in a virtual work environment.

What are some common challenges faced by entry level remote customer service representatives, and how can they be managed?

Entry level remote customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing their time effectively, and staying motivated while working independently. To manage these challenges, it's important to establish a dedicated, distraction-free workspace, use company-provided tools for regular check-ins with supervisors and teammates, and follow a structured daily schedule. Proactively seeking feedback and participating in virtual team meetings can also help you stay connected and informed.

What is the difference between Entry Level Remote Customer Service vs Entry Level Remote Technical Support?

AspectEntry Level Remote Customer ServiceEntry Level Remote Technical Support
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; basic technical knowledge or certifications often preferred
Work EnvironmentCustomer service platforms, chat, email, phoneTechnical tools, remote troubleshooting software, chat, email, phone
Employer & Industry UsageRetail, e-commerce, service industriesIT, software, electronics, tech companies
Common Search & Comparison IntentUnderstanding entry-level customer support rolesExploring technical support roles for beginners

Entry Level Remote Customer Service focuses on assisting customers with inquiries, orders, and issues via communication channels, requiring strong communication skills. Entry Level Remote Technical Support involves helping users troubleshoot technical problems, often requiring basic technical knowledge. Both roles are remote, entry-level, and industry-specific, but differ mainly in technical complexity and skill requirements.

What are the most commonly searched types of Remote Customer Service jobs in Minnesota?

The most popular types of Remote Customer Service jobs in Minnesota are:

What are popular job titles related to Entry Level Remote Customer Service jobs in Minnesota?

For Entry Level Remote Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Service jobs in Minnesota look for?

The top searched job categories for Entry Level Remote Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Entry Level Remote Customer Service jobs?

Cities in Minnesota with the most Entry Level Remote Customer Service job openings:

Entry Level Remote Customer Service jobs near you
Infographic showing various Entry Level Remote Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Service Agent

Minneapolis, MN • On-site, Remote

STRATACOR Enterprise, LLC
See more jobs at STRATACOR Enterprise, LLCexternal

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time.
GENERAL SUMMARY
This position is on-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota), or hybrid (combination). A Customer Service Agent (CSA) is responsible for providing customer service via the telephone, while successfully managing a large volume of inbound calls related to dental insurance. This includes following communication scripts, handling different topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customer service and problem-solving skills with the ability to work both independently and as part of a team.
The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers.
This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended training. Training may be in-person or virtually from the team member's home residence in Minnesota.
All Team Members are required to adhere to Stratacor's Remote Work Policy.
ESSENTIAL FUNCTIONS
  1. Manage incoming calls and customer service inquiries using telephonic and computer software systems
  2. Identify and assess customers' needs to achieve satisfaction
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods and tools
  5. Meet personal and customer service team call handling targets
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  7. Ensure thorough call documentation
  8. Follow communication procedures, guidelines and policies
  9. Go the extra mile to engage customers
  10. Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly
  11. Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  1. High level of dedication, enthusiasm and motivation
  2. Ability to listen and communicate effectively
  3. Customer orientation and ability to adapt/respond to different types of customers
  4. Ability to multitask (type, talk and navigate computer systems), prioritize, and manage time effectively
  5. Ability to maintain composure in high-pressure situations
  6. An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems
  7. Ability to navigate a computer and software systems efficiently
  8. Ability to attend extended new hire training Monday through Friday, 8:00am to 4:30pm upon hire
  9. Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00am to 7:00pm dependent on business needs; typically 10:30am to 7:00pm.

REQUIRED EDUCATION AND EXPERIENCE
Required Qualifications:
  1. High School Diploma or GED
  2. Exceptional verbal and written communication skills
  3. Experience interacting with customers
  4. Excellent problem-solving skills
  5. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
  6. Experience with technology, software applications, phone systems and products (i.e. Microsoft Office suite of products)

Preferred Qualifications:
  1. Bachelor's degree; or equivalent combination of education and experience
  2. Call center experience
  3. Strong understanding of company products, policies and services

WORK ENVIRONMENT/PHYSICAL DEMANDS
  1. Travel Requirements: N/A
  2. Weight Lifting Requirements: 10 lbs.
  3. Extended periods of sitting at a workstation
  4. Telecommuting Requirements:
    • Required to have a dedicated work area established that provides information privacy
    • Ability to keep all company sensitive information secure
    • Must have reliable direct high-speed internet connection

RELATIONSHIPS
  1. Reports To: Customer Service (CS) Supervisor
  2. Directly Manages: N/A
  3. Internal Relationships: Functional Areas
  4. External Relationships: Provider, Broker, Group Administrator and Members

BENEFITS AND COMPENSATION
Benefits for this position include medical, dental, vision, and life insurance; disability coverage; flexible spending plans; a 401(k) plan; Paid Time Off (PTO); and Holidays and days of remembrance. Visit https://www.deltadentalmn.org/employee-benefit-packages for more information.
The starting hourly rate for this position is $20.00. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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