Employment Solutions is seeking several Remote Bilingual Customer Service Representatives to assist individuals affected by natural disasters. This critical support role involves handling high-volume inbound calls with empathy and efficiency.
Work Schedule:
- Full-time hours required
- Hours of operation:ย 6:30 AM โ 11:00 PM EST, 7 days a week
- Must be available forย weekend shiftsย andย 1โ2 evening/night shifts per week
- Overtime may be required based on call volume
Key Responsibilities:
- Handle inbound calls from individuals impacted by natural disasters
- Provide clear and accurate information regarding application status, eligibility, and next steps
- Troubleshoot issues and guide callers through online portals and forms
- Manage sensitive, stressful conversations with professionalism and compassion
- Navigate multiple systems and websites during calls
- Maintain accurate call logs and case documentation
- Meet performance goals in a fast-paced, high-volume environment
Minimum Qualifications:
- Must be fully bilingual English/Spanish
- High School Diploma or GED
- 2โ3 years of stable work experience, preferably in high-volume call centers
- High-speed internetย (hard-wired connection required โ no Wi-Fi)
- Smartphone requiredย to install and use a company-designated app
- Private, quiet workspaceย free of background noise and distractions
- Excellent communication skillsย and the ability to remain calm under pressure
- Strong attention to detail and multitasking ability
- Must have a strong work ethic, reliability, and punctuality
Make a difference in times of crisis. Join a team committed to helping people when they need it most.
Why Work with Employment Solutions
- We work with a variety of clients and consider you for all roles that may match your background and requirements
- No fee to you!
- We strive to help individuals find their passion and grow their professional experience
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