Entry Level Procare Health Jobs (NOW HIRING)

Job Category: Customer Service Rep Requisition Number: PHARM001716

Posted: June 12, 2026

Full-Time On-site Southfield, MI 48033, USA

PRINCIPLE RESPONSIBILITIES include but are not limited to:

• Support multiple client program offerings
• Handling general client inquiries, service calls, and problem resolution, meeting EHIM's performance standards
• Effectively communicate with multiple parties to complete tasks from beginning to end
• Performs benefit authorizations and modification as required and approved by client
• Maintain up to date documentation of communications and activities between EHIM and client and/or member through EHIM system and operations
• Proactively keeps themselves and the department educated on industry trends and developments to accurately communicate to clients
• Performs various related duties and special projects as assigned
• Follows all policies and procedures related to job responsibilities

SKILLS AND REQUIREMENTS

• High school diploma or equivalent required, post high school education preferred.
• Minimum two years' experience in a customer service position.
• Work experience as a pharmacy technician, DMEPOS provider, claims adjuster, or a similar service position in health care or injury claim industry is preferred.
• Must have excellent communication skills and the ability to work effectively with clients, pharmacies, vendors, and plan members.
• Proficient PC skills in Windows-based applications.
• Possess strong analytical skills and independent thinking/creativity.
• Ability to be flexible and quickly adapt to changing needs within the department.
• Must be highly organized with strong attention to detail.
• Must be flexible with scheduled work hours.
• Ability to work under general direction, on multiple tasks with demanding timelines.
• Managed care background and knowledge of pharmacy terminology desired.

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401 k with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx will never ask for a financial commitment from an applicant, as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at HumanResources@procarerx.com.

ProCare Rx is an Equal Opportunity Employer