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We're Looking for a Proven Leader: Scheduling & Staffing Coordinator
About the Role
You'll oversee caregiver scheduling, manage staffing needs in real-time, and ensure that every client receives reliable, high-quality care. This position demands confidence, empathy, and a results-driven mindset.
We are seeking a highly organized, proactive, and solutions-driven Scheduling & Staffing Coordinator to play a key leadership role within our growing home care organization. This is not an entry-level position. We are looking for a seasoned professional who understands the urgency, complexity, and responsibility that comes with managing caregiver staffing and client schedules.
The ideal candidate is a strong communicator, skilled problem-solver, and natural leader who can balance the needs of clients, caregivers, and the organization while maintaining exceptional service standards. You are calm under pressure, resourceful when faced with last-minute staffing challenges, and committed to delivering reliable, high-quality care through effective scheduling.
This role is ideal for someone seeking long-term stability, professional growth, and the opportunity to make a meaningful impact in the community. We are looking for a kind, caring, compassionate, and professional individual who is passionate about helping others, supporting caregivers, and ensuring clients receive the care they deserve.
If you take ownership, lead with integrity, enjoy building relationships, and want to be part of an organization where your work truly makes a difference, we would love to hear from you.
Why You'll Thrive With Us

• Leadership Impact: You'll play a key role in leading daily operations and ensuring our caregivers are supported and clients' needs are met.
• Fast-Paced Problem Solving: You'll take charge when the unexpected happens-crafting creative, strategic solutions to complex staffing challenges.
• People-First Culture: We value relationships and compassion. You'll lead with empathy, understanding that caregivers are the heart of our mission.
• Autonomy & Innovation: You'll have the opportunity to bring fresh ideas, improve systems, and shape how we deliver care through smarter scheduling.

Key Responsibilities

• Staff Scheduling: Build, manage, and optimize caregiver schedules to ensure consistent coverage and excellent client care.
• Strategic Staffing: Balance caregiver availability, skill sets, and preferences with client needs to maximize efficiency and satisfaction.
• Crisis Management: Resolve last-minute call-offs or conflicts calmly and effectively.
• Communication: Maintain open, respectful communication with caregivers, clients, and families regarding schedule updates and changes.
• Support & Retention: Be a trusted resource for caregivers, promoting engagement and job satisfaction.
• Compliance & Documentation: Ensure all scheduling activities meet company standards and state/federal labor regulations.
• Collaboration: Partner with leadership and care management to align staffing decisions with business goals.

What We're Looking For

• Proven Experience: Minimum 2 years in scheduling, staffing coordination, or workforce management-preferably in home care, healthcare, or a service-based industry.
• Leadership & Ownership: You've successfully managed complex schedules and handled high-volume operations with professionalism and composure.
• Strong Communication: You can navigate difficult conversations, maintain positive relationships, and motivate others with confidence and empathy.
• Organizational Mastery: Exceptional attention to detail, follow-through, and multitasking ability.
• Tech Proficiency: Comfortable using scheduling software and Microsoft Office Suite; quick to learn new systems.

Benefits

• Competitive pay based on experience
• Career growth and advancement opportunities
• Supportive, collaborative work culture where your leadership is valued

WHO WILL EXCEL IN THIS ROLE
This role is ideal for a high-performing scheduling professional who thrives in a fast-paced environment and enjoys solving complex staffing challenges. We are looking for someone who is not simply looking for a job, but for a long-term career opportunity where they can lead, make an impact, and grow with our organization.
The ideal candidate is:
• Kind, caring, compassionate, and professional
• Highly proactive and solution-oriented
• Calm under pressure and able to make decisions quickly
• Passionate about helping others and serving the community
• A natural relationship builder who earns trust from caregivers, clients, and families
• Looking for long-term stability, growth, and leadership opportunities
• Motivated by making a meaningful difference in people's lives every day
• Highly accountable and takes ownership of outcomes
• Organized, detail-oriented, and able to manage multiple priorities simultaneously
• Comfortable handling difficult conversations and resolving conflicts professionally
• A team player who leads by example and contributes to a positive workplace culture
THIS POSITION IS NOT A FIT FOR:
• Candidates seeking an entry-level administrative role
• Individuals without prior scheduling or staffing coordination experience
• Those who struggle with multitasking, time management, or working in a fast-paced environment
• Candidates looking for a temporary position rather than a long-term career opportunity
ADDITIONAL REQUIRED QUALIFICATIONS
• Minimum 2 years of recent scheduling, staffing coordination, workforce management, or dispatch experience
• Experience managing schedules involving 25+ employees, caregivers, technicians, or field staff
• Proven ability to fill last-minute call-offs and staffing gaps
• Strong computer proficiency and experience using scheduling software
• Demonstrated track record of reliability, professionalism, and strong attendance
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
PREFERRED EXPERIENCE
• Home care scheduling
• Healthcare staffing coordination
• Senior care industry experience
• Multi-location scheduling experience
• Experience with caregiver retention and employee engagement
• Supervisory or team leadership experience
APPLICATION REQUIREMENTS
To be considered, please submit:

1. Your resume
2. A brief cover letter describing:
   • Your scheduling experience
   • The largest workforce you have coordinated
   • The scheduling software you have used
   • Why you are interested in a long-term leadership opportunity

Applications submitted without relevant scheduling experience may not be considered.
Position Information
Title:Home Care Scheduler / Scheduling Coordinator | In-Home CareID:10003
Please note that this is the job board for the franchise office located at 250 N Litchfield Rd Suite 250. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 6237773637.