Job Description
We are seeking an experienced Payment Specialist / Level 3 Technical Support Engineer with strong expertise in payment gateway technologies and payment platform support.
The candidate will be responsible for ensuring the stability, monitoring, troubleshooting, and operational support of payment systems while providing Level 3 support for payment-related issues.
This role involves working closely with internal teams, vendors, and stakeholders to ensure smooth payment processing and platform reliability.
Key Responsibilities
Provide Level 3 technical support for payment platforms and payment processing systems
Monitor and maintain payment gateway integrations and payment platforms
Troubleshoot payment transaction failures and production issues
Support payment releases, deployments, and QA activities
Work with POS systems and payment vendors to resolve issues
Collaborate with cross-functional teams to support payment technologies
Track and manage issues using JIRA and Confluence
Ensure payment platform stability and operational performance
Required Skills
Strong experience with payment gateways and payment processing systems
Experience supporting POS payment systems
Experience providing Level 3 technical support / production support
Knowledge of credit card transactions, payment authorization, settlement
Experience troubleshooting payment integrations and APIs
Strong analytical and problem-solving skills
Preferred Skills
Experience with payment platforms such as Stripe, Adyen, PayPal, Worldpay, Fiserv
Experience with restaurant / POS payment systems
Experience with cloud-based platforms
Experience with JIRA and Confluence