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Entry Level Non Voice Email Chat Support Jobs (NOW HIRING)

ReqRoute

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

... Support Representatives. This is an excellent entry-level opportunity for someone who enjoys ... Special Instructions Please do not send any emails, resumes, or call. We are making it really easy ...

wrrk

Customer Service Professional

$15.25 - $19.50/hr

Provide support by answering customer inquiries via voice, email, and chat. * Communicate with internal teammates, clients, and account managers about services and trends in order to resolve customer ...

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

... Support Language English (Required) Language Proficiency - Intermediate - B1 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type - Office Work Shift ...

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Entry Level Non Voice Email Chat Support information

What is the difference between Entry Level Non Voice Email Chat Support vs Entry Level Customer Service Representative?

AspectEntry Level Non Voice Email Chat SupportEntry Level Customer Service Representative
Work EnvironmentOnline, remote, primarily written communicationIn-person or call center, verbal and written communication
Required SkillsWritten communication, basic technical knowledge, patienceVerbal communication, problem-solving, interpersonal skills
Common CertificationsNone typically required, customer service skills preferredNone typically required, customer service training beneficial
Industry UsageIT, e-commerce, tech supportRetail, telecom, hospitality

Entry Level Non Voice Email Chat Support focuses on written communication via email or chat, often in remote settings, while Entry Level Customer Service Representative may involve in-person or phone interactions. Both roles require strong communication skills, but the former emphasizes written skills, and the latter verbal skills. Understanding these differences helps job seekers choose the right entry-level position based on their strengths and career goals.

What are the most commonly searched types of Non Voice Email Chat Support jobs?

The most popular types of Non Voice Email Chat Support jobs are:

What states have the most Entry Level Non Voice Email Chat Support jobs?

States with the most job openings for Entry Level Non Voice Email Chat Support jobs include:

Entry Level Non Voice Email Chat Support jobs near you

Technical Support Representative Level 1

ConstructConnect

Atlanta, GA • On-site, Remote

Full-time

Re-posted 16 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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