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Entry Level Non Voice Email Chat Support Jobs (NOW HIRING)

1840 & Company

$14.75 - $20.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. * Respond promptly and professionally to customer inquiries and ...

1840 & Company

$14.75 - $20.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. * Respond promptly and professionally to customer inquiries and ...

1840 & Company

$14.75 - $20.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. * Respond promptly and professionally to customer inquiries and ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... email and technical support requests; and to document, track and monitor issues ensuring a timely ...

ClifyX

Teams SME (non-Voice)

Phoenix, AZ

Microsoft Teams Support Specialist Provide support on daily customer initiated and controlled ... Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to ...

Aureon

E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Willing to fiercely advocate on behalf of and represent the Voice of the Customer * Research and ...

Aureon

E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Willing to fiercely advocate on behalf of and represent the Voice of the Customer * Research and ...

3B Staffing LLC

E-Mail Id: Alternate Email Id: Visa/Work Permit Status: Current Rate/Salary: Expected Base Salary: Notice Period/Availability to Start: Skype ID: Willingness to relocate to job location: Any ...

Maverick Payments

Merchant Support Lead

Calabasas, CA · On-site

$27 - $33/hr

Provide first-class customer service/support via telephone, email, chat, and any future channel ... Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless ...

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Entry Level Non Voice Email Chat Support information

What is the difference between Entry Level Non Voice Email Chat Support vs Entry Level Customer Service Representative?

AspectEntry Level Non Voice Email Chat SupportEntry Level Customer Service Representative
Work EnvironmentOnline, remote, primarily written communicationIn-person or call center, verbal and written communication
Required SkillsWritten communication, basic technical knowledge, patienceVerbal communication, problem-solving, interpersonal skills
Common CertificationsNone typically required, customer service skills preferredNone typically required, customer service training beneficial
Industry UsageIT, e-commerce, tech supportRetail, telecom, hospitality

Entry Level Non Voice Email Chat Support focuses on written communication via email or chat, often in remote settings, while Entry Level Customer Service Representative may involve in-person or phone interactions. Both roles require strong communication skills, but the former emphasizes written skills, and the latter verbal skills. Understanding these differences helps job seekers choose the right entry-level position based on their strengths and career goals.

What cities are hiring for Entry Level Non Voice Email Chat Support jobs? Cities with the most Entry Level Non Voice Email Chat Support job openings:
What are the most commonly searched types of Non Voice Email Chat Support jobs? The most popular types of Non Voice Email Chat Support jobs are:
What states have the most Entry Level Non Voice Email Chat Support jobs? States with the most job openings for Entry Level Non Voice Email Chat Support jobs include:
Entry Level Non Voice Email Chat Support jobs near you
Tier 1 - Customer Service

Tier 1 - Customer Service

1840 & Company

Remote

$14.75 - $20.25/hr

Full-time

Posted 20 days ago

Job description

Customer Service Representative

We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Key Responsibilities:

  • Customer Service – Voice Support
  • Assist customers with basic product questions, order processes, shipping details, and website guidance.
  • Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
  • Handle escalated customer concerns and ensure satisfactory resolutions.
  • Customer Service – Non-Voice Support
  • Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
  • Respond promptly and professionally to customer inquiries and complaints.
  • Ensure accurate documentation of interactions and resolutions.
  • Customer Account Management
  • Assist in managing Reseller Accounts by setting up new accounts in M3.
  • Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
  • Outbound Lead Generation
  • Identify new potential customers to expand brand presence.
  • Conduct internet research, outbound calls, and email outreach to generate leads.

Qualifications & Requirements:

  • Fluent, conversational, and natural English proficiency.
  • 1+ year of contact center and/or customer service experience, including handling escalated cases.
  • Excellent verbal & written communication skills with a professional and empathetic demeanor.
  • Strong attention to detail, critical thinking, and problem-solving skills.
  • Typing speed of 20+ WPM.
  • Ability to work independently and manage time effectively.
  • Reliable and punctual.

Why Join Us?

  • Work in a dynamic and supportive environment.
  • Opportunity for career advancement.
  • Hands-on training and professional development.
  • Competitive hourly pay and benefits.
  • If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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