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Honorhealth

Dispatch Operator Evening

Phoenix, AZ

From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our ... JOB SUMMARY This entry level healthcare position supports hospital operations as a PBX operator and ...

CENTER FOR FAMILY.

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This entry-level professional role ensures accuracy, timeliness, and compliance in financial ... Nonprofit, healthcare, or grant-funded organization experience preferred. * Basic understanding of ...

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Accountant I

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Entry Level Non Profit Software jobs near you
Dispatch Operator Evening

Dispatch Operator Evening

Honorhealth

Phoenix, AZ

Full-time

Posted 25 days ago

HonorHealth rating

7.7

Company rating: 7.7 out of 10

Based on 204 frontline employees who took The Breakroom Quiz

162nd of 875 rated healthcare providers

Job description

Primary City/State:

John C Lincoln - 50 E Dunlap Ave Phoenix, AZ 85020

Category:

Administrative Support

Shift:

Evening

Department:

Central Communications

Varied Hours / Varied Shifts

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.

ESSENTIAL FUNCTIONS
  • Keeps customer service as first priority in all interactions
  • Answers and responds to internal, external and security dispatch call traffic
  • Interacts with multiple software platforms to problem solve and serve callers needs
  • Provides numbers, resources and/or information to callers of all types
  • Completes documentation for all calls and service lines supported
  • Alert and activates resources to emergency codes, security issues including staff and patient needs
  • Covers the Customer Navigation Center's phones after hours, nights, weekends and holidays
  • Activates mass notification calls, paging on-call resources and locates other as needed assets
  • Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
  • Maintains documentation for security tasks, deploys them to calls and tracks their movement
  • Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
  • Assists in training and precepting new staff
  • Helps maintain department resources, service books, downtime resources and flip charts

EDUCATION
  • High School Diploma or GED Required
  • Associates Preferred

EXPERIENCE
  • Call answering and radio dispatching experience Preferred
  • Hospital operator and/or security dispatching experience Preferred

LICENSE AND CERTIFICATIONS

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What HonorHealth employees say

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Benefits

Hours and flexibility

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About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

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