ZipRecruiter

Log In

2

Entry Level No Experience Customer Service Jobs in Rochester, NY

Gerber Collision & Glass

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... NR (no rental)-G (Gerber pay). * Records all communication with customers or insurance partners ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... NR (no rental)-G (Gerber pay). Records all communication with customers or insurance partners ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... NR (no rental)-G (Gerber pay). * Records all communication with customers or insurance partners ...

previous page

Showing results 41-60

All JobsCustomer Service JobsEntry Level No Experience Customer Service JobsEntry Level No Experience Customer Service Jobs in Rochester, NY

Entry Level No Experience Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do entry level no experience customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level no experience customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an entry level no experience customer service job?

Entry level no experience customer service jobs are positions that do not require prior work experience in customer service or related fields. These roles typically involve assisting customers with inquiries, resolving issues, and providing information about products or services. Employers provide on-the-job training to help new hires develop communication and problem-solving skills. Such positions can be found in call centers, retail stores, hospitality, and online support. They are ideal for individuals looking to start their careers and gain valuable experience in customer service.

What are the key skills and qualifications needed to thrive as an entry level no experience customer service representative?

To thrive as an Entry Level No Experience Customer Service Representative, you need strong communication skills, active listening, and a high school diploma or equivalent. Familiarity with common customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, problem-solving abilities, and a positive attitude are standout soft skills in this role. These skills and qualities are essential for providing excellent service, resolving customer issues efficiently, and maintaining customer satisfaction.

What kinds of support and training can I expect when starting as an entry level no experience customer service representative?

Most companies hiring entry level customer service representatives provide comprehensive onboarding and training programs to help new hires succeed. This typically includes training on company products, customer service software, communication techniques, and common scenarios you may encounter. You will also likely have access to a mentor or supervisor who can answer questions and provide guidance as you adjust to the role. The work environment is usually collaborative, with regular team meetings and opportunities to shadow experienced colleagues, ensuring you feel supported as you build your skills.

What is the difference between Entry Level No Experience Customer Service vs Customer Support Representative?

AspectEntry Level No Experience Customer ServiceCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; no experience neededHigh school diploma; some roles prefer basic technical knowledge
Work EnvironmentRetail stores, call centers, online chatCall centers, tech companies, service departments
Employer & Industry UsageRetail, hospitality, general customer serviceTechnology, software, telecommunications
Search & Comparison IntentEntry level, no experience, customer serviceCustomer support, technical support, entry level

While both roles involve assisting customers, Entry Level No Experience Customer Service typically focuses on basic customer interactions in retail or service settings without prior experience. Customer Support Representatives often handle more technical or product-specific inquiries, sometimes requiring basic technical knowledge. Both roles serve entry-level candidates but differ slightly in industry focus and job responsibilities.

What are popular job titles related to Entry Level No Experience Customer Service jobs in Rochester, NY?

For Entry Level No Experience Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Level No Experience Customer Service jobs in Rochester, NY look for?

The top searched job categories for Entry Level No Experience Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level No Experience Customer Service jobs?

Cities near Rochester, NY with the most Entry Level No Experience Customer Service job openings:

Entry Level No Experience Customer Service jobs near you
Infographic showing various Entry Level No Experience Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

CSR

Gerber Collision & Glass

Rochester, NY • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Gerber Collision & Glass rating

6.8

Company rating: 6.8 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

197th of 374 rated vehicle maintenance

Job description

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.


Ready to grow with a team that’s built for your success? Apply today.


Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.


Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.

  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and  proper scripting. (CCC One is our repair management system)

  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

  • Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

  • Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. 

  • Confirms car rental information and updates CCC One with rental car usage information.

  • Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ​

  • High School Diploma or GED (General Education Diploma)

  • Minimum: 1 year experience in a similar role such as administration assistant.

  • Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

  • Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

  • Strong attention to detail with a high degree of accuracy.

  • Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

  • Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Annual Paid Time Off (PTO) plans

  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

  • 6 paid holidays annually

  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

  • 401(k) Retirement Plan with company match

  • Employer Paid Short-Term Disability & Life Insurance

  • Additional Voluntary Life Insurance

  • Continuing Education Opportunities

  • Free Prescription or Non-Prescription Safety Glasses annually

  • Annual Voluntary Uniform Stipend

  • Voluntary Daily Pay option available 

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Hourly $16 - $22

Compensation is commensurate with skill, education, and experience. 

What Gerber Collision & Glass employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply