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Entry Level Microsoft Intune Jobs in Toronto, ON

Ratehub

Junior IT & Operations Support

Toronto, ON · Remote

CA$50K - CA$60K/yr

The Role This is an entry-level to junior role on our IT and Operations team. You will be the day ... Support employees on Windows 11, macOS, Google Workspace, and Microsoft 365 * Replace and order ...

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Entry Level Microsoft Intune information

What are the key skills and qualifications needed to thrive as an entry level Microsoft Intune specialist?

To thrive as an Entry Level Microsoft Intune specialist, you need foundational knowledge of device management, Windows operating systems, and basic networking concepts, often supported by a relevant IT degree or certification such as Microsoft Certified: Endpoint Administrator Associate. Familiarity with the Microsoft Intune platform, Azure Active Directory, and mobile device management (MDM) tools is typically required. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills in this role. These skills and qualifications are crucial for ensuring secure, efficient device deployment and support within organizations leveraging cloud-based management solutions.

What are some common challenges faced by entry level Microsoft Intune professionals, and how can they be overcome?

Entry-level professionals working with Microsoft Intune often face challenges such as navigating the complexity of device management policies, understanding integration with other Microsoft 365 services, and keeping up with frequent platform updates. To overcome these challenges, it's helpful to actively participate in training sessions, leverage Microsoft's extensive online documentation, and seek mentorship from experienced team members. Collaborating closely with IT colleagues and regularly attending team meetings can also help you stay informed about best practices and real-world scenarios.

What is an entry level Microsoft Intune specialist?

An Entry Level Microsoft Intune specialist is a professional who assists organizations with the deployment, configuration, and management of Microsoft Intune, which is a cloud-based service for mobile device management (MDM) and mobile application management (MAM). This role typically involves helping set up device policies, enrolling devices, supporting end users, and ensuring data security through Intune. Entry-level specialists often work under the guidance of more experienced IT staff and may also collaborate with helpdesk teams to resolve issues related to device access and compliance.

What is the difference between Entry Level Microsoft Intune vs Entry Level Mobile Device Management (MDM) Specialist?

AspectEntry Level Microsoft IntuneEntry Level Mobile Device Management (MDM) Specialist
CertificationsMicrosoft Certified: Endpoint Administrator Associate, Microsoft Intune FundamentalsCompTIA Security+, MDM-specific certifications
Work EnvironmentIT support teams, enterprise environments managing Windows and mobile devicesIT support, security teams managing mobile device policies across platforms
Industry UsageOrganizations using Microsoft 365, Windows, and Azure environmentsCompanies with diverse mobile device ecosystems requiring MDM solutions

Entry Level Microsoft Intune focuses on managing Windows and mobile devices within Microsoft-centric environments, often requiring specific certifications. Entry Level Mobile Device Management (MDM) Specialists handle broader mobile device security and policy enforcement across various platforms. Both roles are essential in enterprise IT, but Intune specialists typically work within Microsoft ecosystems, while MDM specialists may work across multiple device platforms.

What are the most commonly searched types of Microsoft Intune jobs in Toronto, ON?

The most popular types of Microsoft Intune jobs in Toronto, ON are:

What are popular job titles related to Entry Level Microsoft Intune jobs in Toronto, ON?

For Entry Level Microsoft Intune jobs in Toronto, ON, the most frequently searched job titles are:

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The top searched job categories for Entry Level Microsoft Intune jobs in Toronto, ON are:

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Entry Level Microsoft Intune jobs near you

Junior IT & Operations Support

Ratehub

Toronto, ON • Remote

CA$50K - CA$60K/yr

Full-time

Re-posted 6 days ago

Job description

 About Ratehub 
Ratehub is Canada’s leading personal finance comparison platform, helping millions of Canadians make smarter decisions about mortgages, credit, and insurance. Our platform powers multiple licensed brokerage operations: mortgage brokerage, home and auto insurance, and life insurance — all under one roof. We are a team of ~200 people, headquartered in downtown Toronto.

The Role
This is an entry-level to junior role on our IT and Operations team. You will be the day-to-day hands supporting our employees, brokerage operations, SaaS platforms, and phone system — working closely with and guided by our IT/Tech manager and senior IT Specialist.

This role is ideal for someone 1–2 years into their IT career who wants to go broader than a traditional helpdesk position. You will get exposure to SaaS administration, VoIP phone systems, mortgage and insurance brokerage operations, and IT project work — all within a fast-moving fintech environment.

 What You’ll Do

Employee Onboarding & Offboarding

  • Set up accounts and access across Google Workspace, Slack, Salesforce, and other platforms for new hires, following established runbooks
  • Coordinate laptop ordering, pre-configuration (Windows 11 and macOS), and shipping to remote employees Support new employees through workstation and account setup in their first days
  • Deprovision accounts and wipe/reset hardware when employees leave
  • Keep the hardware asset inventory accurate and up to date

 
Day-to-Day IT Support

  • Handle Tier 1 support tickets: software issues, account access, password resets, MFA setup, and hardware troubleshooting
  • Support employees on Windows 11, macOS, Google Workspace, and Microsoft 365
  • Replace and order equipment as needed
    Maintain and update the internal IT knowledge base and how-to guides
    Provide basic software training to employees as needed

 
SaaS Platform Support

  • Execute day-to-day SaaS administration tasks: user provisioning, deprovisioning, and licence assignments across core platforms
  • Follow access control runbooks set by the IT Manager; flag anomalies or access requests that fall outside normal scope
  • Assist with periodic licence audits and access reviews

 
Phone System Support

  • Provision and manage extensions, voicemail, and basic call settings in our VoIP phone system under IT Manager guidance Troubleshoot common call quality and device issues for employees and brokerage teams
  • Escalate complex routing or integration issues to the IT Manager
Brokerage Operations Support
  • Serve as the first point of contact for IT and tool-related issues from our mortgage and insurance brokerage teams
  • Triage and resolve common CRM and broker workflow tool issues; escalate vendor or system-level issues to the IT Manager
  • Support operations teams during new tool rollouts and system changes

 
IT Projects & Compliance

  • Assist with UAT, documentation, and stakeholder communications during IT projects
  • Support security awareness training and compliance-related tasks
  • Help with ad-hoc office IT setup and company events as needed

 
Required

  • 1–2 years of experience in an IT support, helpdesk, or IT operations role
  • Working knowledge of Google Workspace administration (user management, groups, basic settings)
  • Comfortable supporting both Windows 11 and macOS experience with common SaaS platforms (Slack, Microsoft 365, or similar) from an admin or power-user perspective
  • Strong troubleshooting and critical thinking skills — you know how to work through a problem methodically
  • Clear communicator: you can explain a technical issue simply to a non-technical colleague
  • Self-motivated and organized: you manage your own queue and follow through without being chased
  • Positive attitude and a genuine interest in learning — this role grows with you
Nice to Have
  • Any exposure to VoIP or phone system administration (3CX, Zoom Phone, RingCentral, or similar)
  • Familiarity with Salesforce at any level (even as an end user in a previous role) is a plus
  • Experience in a financial services, brokerage, or regulated industry environment
  • Exposure to MDM tools (Hexnode, Jamf, Intune, or similar)
  • Any IT certifications (CompTIA A+, Google IT Support Certificate, or similar)
Work Arrangement
  • This is a hybrid remote role. You will work remotely most of the time, with occasional visits to our downtown Toronto office for monthly townhalls, company events, and infrequent on-site IT tasks. You will need a reliable high-speed internet connection and a space at home to occasionally store company laptops for new hire shipments. You will also need ship laptops to new employees using Fedex, UPS or common delivery methods​​​​​​​

This job posting is for a currently open vacancy.

AI technology is not used in the screening and assessment process of our recruitment.

  

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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