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Entry Level Mainframe Support Jobs (NOW HIRING)

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega Corporation

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega Corporation

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega MIOS

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Bekum Group

Spare Parts Coordinator I

Williamston, MI · On-site

... and service support. Essential Duties and Responsibilities (Other duties may be assigned by ... Proficiency in Microsoft Office and ERP/mainframe systems. * Strong attention to detail and ability ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Bekum Group

Spare Parts Coordinator I

Williamston, MI · On-site

... and service support. Essential Duties and Responsibilities (Other duties may be assigned by ... Proficiency in Microsoft Office and ERP/mainframe systems. * Strong attention to detail and ability ...

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Entry Level Mainframe Support information

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$10

$53

$72

How much do entry level mainframe support jobs pay per hour?

As of May 31, 2026, the average hourly pay for entry level mainframe support in the United States is $53.38, according to ZipRecruiter salary data. Most workers in this role earn between $47.12 and $60.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Mainframe Support, and why are they important?

To thrive as an Entry Level Mainframe Support professional, you need foundational knowledge of mainframe systems, basic programming skills (such as COBOL or JCL), and at least an associate degree in computer science or a related field. Familiarity with mainframe tools like IBM z/OS, TSO/ISPF, and ticketing systems is typically required, and IT certifications such as CompTIA or IBM Certified Specialist are advantageous. Strong problem-solving, attention to detail, and effective communication skills help you respond to incidents and collaborate with technical teams. These skills and qualities are crucial for maintaining mainframe reliability, resolving issues promptly, and supporting business-critical operations.

What types of training and mentorship can I expect as an Entry Level Mainframe Support professional?

As an Entry Level Mainframe Support professional, you will typically participate in formal training programs covering mainframe systems, programming languages like COBOL or JCL, and company-specific tools. Many organizations pair new hires with experienced mentors to guide them through troubleshooting, system monitoring, and incident response. You can expect hands-on learning, regular team meetings, and opportunities to shadow senior staff, which help build confidence and technical expertise. This collaborative environment is designed to help you gradually take on more complex tasks as you gain experience.

What are entry level mainframe support jobs?

Entry level mainframe support jobs involve assisting in the maintenance, monitoring, and troubleshooting of mainframe computer systems used by large organizations. These roles typically include tasks such as running batch jobs, responding to system alerts, performing basic system checks, and escalating issues to senior staff when necessary. Employees in these positions work under the supervision of experienced professionals and gain foundational skills in mainframe environments, often using operating systems like IBM z/OS. This role is ideal for individuals beginning their IT careers who want to specialize in legacy computing systems that remain critical to businesses in finance, government, and other industries.

What is the difference between Entry Level Mainframe Support vs Entry Level Network Support?

AspectEntry Level Mainframe SupportEntry Level Network Support
Required CertificationsBasic mainframe certifications (e.g., IBM Certified Associate)CompTIA Network+, Cisco CCNA (entry-level)
Work EnvironmentData centers, large enterprise IT departmentsCorporate offices, data centers, ISP environments
Industry UsageBanking, finance, government agenciesTelecommunications, IT services, corporate networks
Common Search IntentEntry level mainframe jobs, mainframe support rolesEntry level network jobs, network support roles

Entry Level Mainframe Support focuses on maintaining and troubleshooting legacy mainframe systems used by large organizations, requiring knowledge of mainframe environments and certifications. Entry Level Network Support involves managing and supporting network infrastructure like routers and switches, often requiring networking certifications. While both roles support IT infrastructure, mainframe support emphasizes legacy systems, whereas network support centers on network connectivity and security.

More about Entry Level Mainframe Support jobs
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What job categories do people searching Entry Level Mainframe Support jobs look for? The top searched job categories for Entry Level Mainframe Support jobs are:
Entry Level Mainframe Support jobs near you
Business Development Account Representative

Business Development Account Representative

Carpenter Technology Corporation

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Carpenter Technology rating

7.0

Company rating: 7.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology's wrought, and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.
Business Development Account Representative
Primary Responsibilities
  • Serve as a liaison between the customer and Carpenter, providing total account management and support. This includes understanding customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation (with support as needed).
  • Take ownership and accountability for all processes related to the daily activities of assigned accounts.
  • Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns, including logistics, planning, inventory, technical requirements, contract review, and pricing.
  • Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction.
  • Engage in departmental and cross-functional training to deepen understanding of Carpenter's systems, products, and processes.
  • Review daily activity reports and message queues, taking appropriate and timely action.
  • Create and maintain customer-specific account documentation.
  • Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies.
  • Ensure compliance with all corporate, departmental, quality, and regulatory policies.
  • Perform all other duties and special projects as assigned.

Requirements
  • Associate or bachelor's degree in business preferred; High School diploma required.
  • 2-3 years of customer account management experience, preferably in a manufacturing environment.
  • Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required).
  • Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable.
  • Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team.
  • Attend quarterly company-wide employee webcasts.

Skills and Competencies
  • Technical Proficiency
  • Strong computer literacy: Internet navigation, Microsoft Office (Word, Excel, PowerPoint), database systems, and mainframe applications.
  • Proficient in using established Data Warehouse reports and all databases related to customer service.
  • Knowledge of SOPs for order entry and inquiry (IREP), error resolution in message queues, and creation of OMOES Masters and details.
  • Customer & Account Management
  • Solid understanding of the processes required to service accounts.
  • Ability to create and maintain customer-specific documentation.
  • Experience managing customer inquiries and concerns with professionalism and accuracy.
  • Proactive and consistent customer support, balancing customer needs with Carpenter's business goals.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.
Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

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