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Entry Level It Support Jobs in Springfield, MO (NOW HIRING)

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Entry Level It Support information

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$10

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How much do entry level it support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level it support in Springfield, MO is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.61 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Springfield, MO?

The most popular types of It Support jobs in Springfield, MO are:

What are popular job titles related to Entry Level It Support jobs in Springfield, MO?

For Entry Level It Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Springfield, MO look for?

The top searched job categories for Entry Level It Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Entry Level It Support jobs?

Cities near Springfield, MO with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $35,176 per year, or $16.9 per hour.

System Administrator I (Onsite)

JMARK - IT Support and IT Services

Springfield, MO • On-site

Full-time

Re-posted 6 days ago

Job description

Job Summary:
JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. They are seeking a System Administrator I to provide onsite IT support for a Law Firm Client, focusing on day-to-day IT activities and enhancing customer service.
Responsibilities:
• Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.
• Responds to IT requests through calls, emails, and tickets
• Assist team members with resolving IT issues.
• Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
• Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
• Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
• Utilize de-escalation skills and escalate cases when necessary to IT support provider.
• Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
• Assist in developing systems and procedures to deliver quality service to end users.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.
Qualifications:
Required:
• Minimum of two years working in a technical operating capacity
• High School graduate or equivalent required
• Excellent organizational and analytical skills
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures
• Exceptional customer service skills
Preferred:
• Previous experience working on help desk tickets or desktop support preferred
• Experience handling IT in a Legal/Regulated related environment preferred
• Previous Window Server experience is a plus
• Previous Active Directory experience preferred
• Experience with Pro Law is a plus
Company:
JMARK is a managed service and technology partner. We help organizations align technology with real business outcomes. Founded in 1988, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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