Job Summary:
Foxconn Industrial Internet - FII is seeking an IT Helpdesk Technician who will be the first point of contact for all IT-related issues. The role involves providing technical support to internal users, diagnosing and resolving problems, and ensuring IT services align with operational needs.
Responsibilities:
โข Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
โข Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
โข Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
โข Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
โข Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
โข Accurately log all support requests, actions taken, and resolutions in the ticketing system.
โข Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
โข Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
โข Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Qualifications:
Required:
โข 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
โข Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues.
โข Familiarity with Active Directory for user and computer management, including password resets and group policy basics and backups.
โข Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
โข Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
โข Strong interpersonal skills and a highly customer-service-oriented approach.
โข Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
โข Self-motivated with a strong desire to learn and adapt to new technologies and processes.
โข Associate's degree in information technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
Company:
Fii's business scope encompasses the full spectrum of the five major categories within the digital economy: cloud and edge computing, industrial internet, smart home solutions, 5G and network communication equipment, as well as smart mobile devices and wearables. Founded in 2015, the company is headquartered in Shenzhen, CHN, with a team of 501-1000 employees. The company is currently Late Stage.