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Entry Level It Help Desk Jobs in Troy, NY (NOW HIRING)

Logical Net

IT Help Desk Engineer

Schenectady, NY · On-site

Information Technology Help Desk Engineer The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers ...

Fleetworthy

IT Support Specialist

Albany, NY

$45K - $50K/yr

Role Overview We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

$45K - $50K/yr

Role Overview We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

$45K - $50K/yr

Role Overview We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

... an entry-level IT support role as assigned. Qualifications : Required : • 0-1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome ...

VDart

Help Desk Agents

Albany, NY · On-site

$17 - $21.50/hr

The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. * This position ensures that all IT-related issues are resolved efficiently, enabling field ...

Talent Software Services

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help ...

Talent Software Services, Inc

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help ...

Talent Software Services

Service Desk Analyst

Albany, NY

$20.25 - $27.75/hr

Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$28/hr

The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$19.75 - $27/hr

The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology ...

Mindlance

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position ...

Cayuse Holdings

Help Desk Agent

Albany, NY · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

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Entry Level It Help Desk information

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$33

How much do entry level it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it help desk in Troy, NY is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

Is helpdesk a good entry-level job?

An entry-level IT Help Desk position is considered a good starting point for those interested in IT careers, as it provides foundational technical skills, customer service experience, and exposure to troubleshooting hardware and software issues. It often requires basic knowledge of operating systems, networking, and common tools like ticketing systems, making it accessible for beginners. This role can lead to more advanced IT positions with experience and additional certifications.

What is the easiest entry-level IT job to get?

An entry-level IT help desk position is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical knowledge, good communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and the role involves troubleshooting hardware and software issues in a support environment. These jobs usually have lower experience requirements and serve as a stepping stone into the IT field.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

What are the most commonly searched types of It Help Desk jobs in Troy, NY? The most popular types of It Help Desk jobs in Troy, NY are:
What job categories do people searching Entry Level It Help Desk jobs in Troy, NY look for? The top searched job categories for Entry Level It Help Desk jobs in Troy, NY are:
What cities near Troy, NY are hiring for Entry Level It Help Desk jobs? Cities near Troy, NY with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you

IT Help Desk Engineer

Logical Net

Schenectady, NY • On-site

Full-time

Posted 3 days ago

Job description

Job Type
Full-time
Description
Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our customers. Logical Net presents a unique opportunity to work with a diverse and talented team in a technology-rich collaborative environment.
Position: Information Technology Help Desk Engineer
The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers via telephone, e-mail, and ticket-based support systems. This position requires strong interpersonal communication skills, attention to detail, strong time management skills, and a willingness to learn. The IT Help Desk engineer will act as a liaison between customers, 2nd and 3rd-level support engineers, vendors, and Logical Net staff. The primary role of the IT Help Desk engineer is to ensure customer satisfaction with Logical Net products and services and to ensure timely resolution to customer problems as they occur.
In addition to interacting with customers and providing 1st level of support, IT Help Desk engineers will assist in day-to-day operations. This will include proper provisioning and de-provisioning of services for new and existing customers. The IT Help Desk engineer is responsible for logging all customer activity in Logical Net's ticket-based tracking system and electronic support tools. Daily follow-up and customer interaction are required for all open tickets.
Requirements
Demonstrated skills in supporting and troubleshooting these technologies are preferred.
  • Microsoft 365 Email, Office applications, Teams and related services
  • Microsoft Windows operating systems - Workstation, Server, Active Directory
  • IP networks and associated protocols (DNS, DHCP etc.)
  • Cybersecurity concepts including antivirus, and endpoint detection and response tools

Core Duties and Responsibilities:
  • Interact with customers and provide first and second level support
  • Track and manage customer contact with ticket-based systems and support tools
  • Facilitate solutions to customer issues with senior engineers and track progress
  • Provide remote support for end-user workstations and applications
  • Provision or add/change/remove services as needed
  • Provide written documentation, policies, and procedures as necessary

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