Entry Level It Help Desk Jobs in Spring Hill, FL

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Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
*This is a full-time onsite role located in Tampa, FL.
*The shift for this position is Friday, Saturday, Sunday, and Monday from 1:00AM to 12:00PM.
About the Role
At Digital Hands, we deliver cybersecurity and IT operations services that help customers maintain secure, resilient, and high-performing environments. We're seeking a Tier 1 IT Security Analyst to join our Network Operations Center (NOC) and Security Operations Center (SOC) as the first line of response for customer support, monitoring, and security incident triage.
In this role, you'll monitor customer environments, investigate alerts, respond to security events, and support incident management activities across a wide range of systems and technologies. You'll work closely with security and operations teams to ensure timely issue resolution while helping deliver an exceptional customer experience.
This is an excellent opportunity for an early-career cybersecurity professional seeking hands-on experience in a fast-paced managed security services environment.
About You

• You're passionate about cybersecurity and protecting information systems
• You're analytical, detail-oriented, and able to prioritize effectively in a dynamic environment
• You enjoy troubleshooting technology issues and following established response procedures
• You're comfortable communicating with customers and collaborating across teams
• You're eager to learn new technologies and expand your security operations knowledge
• You thrive in a shift-based operations environment and can manage multiple tasks simultaneously

What You'll Do
Monitor & Respond to Alerts

• Monitor customer environments and respond to network, infrastructure, and security alerts generated by monitoring and management platforms.

Perform Security Triage

• Investigate and triage security events from firewalls, intrusion detection systems, SIEM platforms, endpoint security tools, and other security technologies.

Manage Incidents

• Create, update, and remediate incident tickets through the service management platform, escalating issues when appropriate.

Investigate Security Events

• Execute searches and analytical queries across SIEM and endpoint security platforms to identify suspicious or malicious activity.

Support Threat Response

• Leverage threat intelligence and open-source resources to analyze alerts, validate threats, and implement containment actions such as firewall blocks.

Conduct Operational Health Checks

• Perform scheduled reviews of network infrastructure and security appliances to ensure availability and optimal performance.

Deliver Excellent Customer Service

• Communicate with customers via phone and email regarding incidents, requests, and operational updates.

Contribute to Continuous Improvement

• Identify opportunities to improve processes, workflows, and the overall customer experience.

What You Bring
Experience & Education

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent work experience
• 1-3 years of experience in an IT, network operations, help desk, or cybersecurity role
• Experience supporting Microsoft Windows desktop and server environments preferred
• Experience with endpoint protection and antivirus technologies preferred

Technical Knowledge

• Understanding of fundamental cybersecurity concepts, threats, and attack vectors
• Knowledge of networking principles and protocols, including TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP
• Familiarity with firewalls, routers, switches, VPNs, and related network infrastructure
• Exposure to SIEM platforms, endpoint security tools, IDS/IPS technologies, or security monitoring platforms
• Working knowledge of LAN/WAN networking and remote access technologies

Skills & Attributes

• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• Ability to learn quickly and adapt to new technologies and procedures
• Strong problem-solving and investigative mindset
• Commitment to maintaining the confidentiality, integrity, and availability of information systems
• Industry certifications such as CompTIA A+, Network+, Security+, or GIAC certifications are a plus

Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
Digital Hands participates in the U.S. Government's E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
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